HORSELESS CARRIAGE or should I say USELESS CARRIAGE

It has? How do you know? I thought you said they replaced the door...so, perhaps the dealer still has the damaged door? You could clearly put this issue to rest by calling the dealer and asking them to send you a picture of the foot long scratch.

If it was my car that was delivered damaged, I would certainly take a picture of the damage...even with my cell phone. Then I can send the picture to the owner and say "this is not acceptable".

You are attacking someone's reputation, and he in return is defending it.

Are you saying that you had such unbelievable damage to such an expensive vehicle, and neither you nor the dealer (who chose to replace the door) have pictures of the damage? If you have pictures, or can get them...post them.

I am not taking sides, but innocent until proven guilty. You have your story and your "witnesses" (dealer), and company has his story and "witnesses". But nobody has presented actual evidence. A picture would fit the "Best Evidence" rule on a forum like this

Personally, when I transported my 308 (once from NJ to FL, once from FL to SC) I used a one man company with a single vehicle trailer. Well, I used two companies. Each came recommended by a dealership. I could not have been happier. If there's a next time, I may use MB...after all he has a 308 and vacations in SC

 

No before pic oo?

 

Just my opinion. It would make more sense for LRSA to replace the entire vehicle than to replace just the door. I'm afraid I don't believe they replaced the door. As I said earlier, check for the VIN sticker on the "new" door, and check to see if the hinge bolts have been removed. And if it turns out they didn't replace the door, you're going to be a very unhappy camper once again.

I worked at five different new car dealerships, and I've never heard of replacing any body panel due ONLY to paint damage. New cars sometimes get damaged in shipment. It's a fact of life.

 

Ok, I can call and ask them. And whoever you suggest I call will presumably corroborate your story. Then HC will say I can call and ask Land Rover USA and others, which I could...and they would corroborate HC's story. Do you not see that this solves nothing. It's STILL he said/he said...STILL, after all these posts.

I had a friend drop me off at a shopping center parking lot when I picked up my 1980 Jeep Cherokee Chief (oh, I miss that rig). It was 9PM...and took a pic of me taking delivery with my cell phone. It's New-Car-To-Me 101...you take a pic! I find it really tough to believe that there was a 12 inch gouge in a brand new EXPENSIVE Range Rover and not one person...NOT ONE...thought it prudent to take a picture??? Not even your witness at the dealer?

Like I said before...I'm not taking sides. I have no connection to either side of this. And I'm discounting anything HC says as they are defending their company as expected. But your story is having a hard time standing up on it's own merit.

I have some experience with people telling stories and sifting through them to get to the truth. Like I said, innocent until proven guilty. And your question of why hasn't HC called to apologize...only you and HC know if this is accurate. No one here can answer to that. We can speculate, but not give definitive answer. So, call your guy at Range Rover and see if he still has the damaged door...or would you prefer someone else call?

 

He is alleging much deeper damage than simple paint damage.

 

There was NO bill presented to Kole. The bill was paid by Land Rover San Antonio.

I know Kole personally and he has more credibility than nearly anyone I know.

 

Seriously, someone documented the scratch.

No vehicle sustains real damage without it being photographed by a claims adjuster, body shop, etc.

 

...as credible as tall tales without any photographic proof.

 

This is a ferrari blog not a suv site. You have dealt with HC only one time. I have dealt with HC for 30 years plus and still have had no problems with any of the drivers or staff!
I may be a beginner on this blog but have watched what has been being said from the beginning and have had a hard time letting it go. Maybe you should transport your own SUV's in the future since you can't measure a scratch.

 

Kole, for your own sake, please start taking your medication again. You've gone off the deep end and you must know your medication helps to keep you in control!

Kole's diatribes are truly sad. I'm sure if he'll just follow doctor's orders he'll be on the right track again.

Kole kole kole; need I say more?

 

Have any of you bothered to read Kole's bio? This "non-subsriber" lead you folks like lemming over the cliff. Like a bum on a pork chop. Just thank Intercity's owner for quelling the hysteria. It seems that Kole's goal is to convince FNA to terminate its relationship with HC. That would be too bad. Kole, you are scary guy. Stop this crap and get off the air...and, I truly hope that you take personal offense with this post...over. Jacques.

 

Used them once. Car was fine.

my .02

 

And you later said it was to the metal...so what's your point?

You have yet to address anything I have said...where is the pic?

Your continued avoidance to even attempt to provide evidence diminishes your credibility. Your posts continue to lack any value to your original claim. You pick parts of other's posts and make valueless comments.

Without additional evidence to support your claim, why do you continue to post? I don't get it.

 

I'm not a subscriber...so is this a shot at all the non-subscribers? So, since I have not renewed my subscription, anything I say is valueless too?

 

My experience has been that the success of the process depends much more upon the driver than the company. For example, I have had great experiences with Exotic, and terrible experiences with Exotic. I now request certain drivers. If I can't get them I look elsewhere.

My procedure is to take detailed photos of the car, including the interior, before it goes into the truck, with the driver present. I also photograph items such as tool kit, spare, glove box and trunk contents. Then I take detailed photos of any damage, scratches, etc. that the driver notes on his load sheet. I guess this makes me a PITA, but this protects everybody, and I also tip the driver generously on the other end, assuming there are no problems.

Jack

 

Lets see a picture before it was repaired. Surely you have that.

Jack

 

He's already said he didn't take a camera...and I guess he doesn't have a camera on his cell phone -- he must have a phone pre-2000.

And, he never responded if the Range Rover dealer took pictures. So, I guess there are no photos of the alleged damage...which is all it is right now, alleged.

 

Kole,

You spin a yarn - get everyone worked up. It does not add up.

Either put some evidence for your accusations on this board or just shut up and go away.

Evidence, not more BS.

If you have no evidence, this is just a BS story. One that runs down a vendor.
Jack

 

I don´t get the new door thing. If there is a scratch on a factory painted inside and outside door I would much prefer if they just paint the outside again instead of getting a new replacement door normally painted in black protective paint and prepare it all the way to be painted inside and out, build it up with all glass and guides, locks, the rest. Unless the replacement door came already painted in the right color. Maybe he got a new door from a donor new Landrover and his damaged door went, once repaired, in the donor. I don´t really know why I´m replying to this thread as I normally don´t want to be involved in internet disputes...

 

Kole,

Here is a softball for you. In your initial post you say...

"Did any of you know this company changed hands over a year ago?"

Frank Malatesta says he has been the sole owner for over 40 years.

Should be easy enough to provide evidence of the change of hands.

Jack