HORSELESS CARRIAGE or should I say USELESS CARRIAGE

Yes..."the system" refers to the real world...when someone makes a claim, they have to prove it. Maybe you missed where I said FChat and you work on a different system, i.e. not the real world system where proof has to be provided. And yes, whomever makes a complaint first should be able to back it up.

But you were mistaken...I wasn't taking anyone's side. But Kole was doing a lot of talking, and very little answering. So, he set himself up for further scrutiny. Funny how he and his wife both left without their phones. Good thing there wasn't an emergency.

 

I have skimmed this ridiculous thread and my first thoughts were:

1. Why didn't Kole just buy his SUV on the east coast?

2. If the east coast dealer didn't have his particular SUV on the lot they could have had one transferred from another dealer, more than likely for free. That happens all the time.

3. Why didn't Kole have the dealer transfer his new SUV through the dealer's transport? I am not going to purchase a car out of state and then pay an independent transport service to deliver it to where I live.

 

Please, G_D, somebody kill this thread already!

 

Kole,

I agree with the previous poster. This thread should be killed, locked.

You have run down a vendor's reputation. You have no evidence. You keep posting here and say everything except real evidence.

In my opinion you are a monumental loser.

Jack

 

This is more than a bit silly.

HC has admitted they damaged the car.

They said that Kole is lying.

Well, nobody knows if he is or not, and nobody knows what interaction took place between him and the driver. Perhaps the driver spun a sympathetic yarn to Kole who then reposted that on the internet? Perhaps he made it up?

We will never know, and frankly, does it matter?

There is obviously a difference of opinion on whether the damage warranted replacing the door, but it is not in dispute that the dealer did exactly that, so clearly the dealer felt it was. I am not sure why the Land Rover representative would be involved at all, since it had nothing to do with them.

The owner of HC probably feels that he shouldn't have to pay for a new door, especially considering he was never paid for the transport. He's probably right about that... he has the right to provide a reasonable repair, although if the scratch was indeed severe, perhaps replacing the door was reasonable.

The only thing that doesn't quite sit right here is HC saying Kole *is* lying. How would they know? They obviously take their drivers side (presumably the same guy who damaged the car). It seems a bit far fetched that Kole would invent this whole story about a network of repair shops purely to spite HC. It also does seem a far fetched story.

In the end, it is up to the individual to decide if they will continue to use HC or not. BOTH parties have blame in this case, anyone coming down solidly on one side or another has a bias or is involved in the situation.

It seems Kole came out of this OK although he had to wait longer and deal with this hassle, HC didn't pay for the repair, but didn't get paid for the transport. Probably a sub-par situation for all involved.

 

I don't know Kole or you, but you seem quite upset about two parties you don't know and have no connection to - to the extent that you're now performing personal attacks on the guy.

If it was a tiny surface scratch, I doubt the dealer would replace the door. Maybe he's a great customer and they were willing to do that to make him happy? Who knows.

What does seem to be agreed and not in dispute is that the car got damaged in transport, Kole says this reflects badly on HC, HC claims Kole is a liar, and various folks have chimed in on either side.

Personally, how a problem is handled, to me, is more important than whether a problem happens in the first place. The thing that sits most badly with me is flaming of an unhappy customer.

To each their own.

 

Oh please, let's get a grip. I have stated MANY times that HC admitted damaging the vehicle, but a 2" scratch vs. a 12" gouge...remember, I even through in a joke reference my ex-wife.

The point, which you clearly seem to be missing, is that Kole should present evidence to corroborate his claims which could damage a companies reputation and business. He hasn't. I must have left out of my other posts that I am not taking sides...but innocent until proven guilty...many have posted that they wont use HC because of Kole's "experience". That's just not right. I also must have left out in previous posts that if HC is lying, shame on them. But again, it shouldn't be up to HC to PROVE they are telling the truth. They didn't start a "Beware of Kole" thread.

How's this...I won't use HC and I won't do business with Kole. Done.

And you are right...this is all very silly (your post included).

 

Ok...I believe Kole for a fee of One Million Dollars (pinky to mouth)

And Kole, if you think my investigation will corroborate your story and vindicate you, shouldn't you PM me????? LOL

I love FChat!!!!!

 

It would have been cheaper just to send the door back to Texas.

 

This thread is like the scene of a horrible crash. You know you shouldn't look but you just can't help yourself.

 

To quote post #146 from Detail Guy (Chris):

"He (Kole) has taken delivery of NEW vehicles (more than one?) that I (Detail Guy) personally would have been pissed at the condition on arrival from DAMAGE or overall paint condition..."

Fair enough. Was Horseless Carriage involved in any of these previous cases? Or does this indicate that Kole DID accept delivery in previous cases on vehicles that had paint issues, and simply had these issues corrected in the past, without feeling the need to badmouth a company over the internet? What made this case so different to the former pattern?

"The only thing you can possibly see is that bolts (on the door hinges) were turned."

Fair enough. In his own words, Kole is satisfied with the current condition of the car, after it was repaired by LRSA. Yet the car has visible evidence that the door hinge bolts have been turned, which would NEVER be the case on a car that had not required body/paint repairs.

Next question: If Horseless Carriage has a history (do they?) of repairing vehicles in transit (do they?) after the vehicle has been placed into their possession, and Horseless Carriage admits (do they?) that this vehicle was damaged in their possession, why didn't they repair it before delivering it to Kole?

There is a Land Rover dealership about five minutes from my home, perhaps I should drive by there tomorrow and ask them what they would do if faced with a similar situation. I would guess that they would do everything in their power to make the customer happy, and apparently that is what LRSA did, so good for them!

 

There is a difference between a company that admits to their mistake and a company that denies fault. Bottom line, a transporter signs a Bill of Lading noting conditions of a vehicle before transportation. During transportation, the transporter assumes responsibility of that vehicle. Upon arrival, any damage, scratches, etc discovered automatically is assumed to be that transporter's fault essentially. If the car left the dealer with no scratches noted, either the driver damaged the car or should have taken more time upon inspection before taking the vehicle. Either way, damage was done. Whether it was 2 or 12 inches does not really matter in my opinion.

I believe Kole is pissed about the incident because the driver denied any damage was done by him and the driver saying it was that way from the dealer. I'm guessing in Kole's previous experiences with carriers he didn't have a response that he got with this particular driver/carrier.

Bolts turned on a vehicle does not always indicate bodyshop repairs. Dealers or the factory sometimes have to make adjustments to panels. 99.9% of Dealers/buyers would not notice any damage was ever done to this door, that is what I call a good fix. Repaint on the other hand is usually very detectable and can certainly devalue a vehicle.

I just simply wanted to put my two cents in this thread. It may seem I have a vested interest to stand up for Kole but that is not the case. I wanted let people know that Kole is a credible person and has no reason to produce lies just for fun. Kole didn't pay me to post here, nor threaten to terminate my services if I didn't. I saw the thread, read it and felt bad that people are bashing him so harshly when in reality he has not really done anything wrong. The only thing he may have mixed up is the ownership of the carrier apparently.

I'm not really here to argue with anyone about what happened. Everyone can make their own judgement.

 

I do not disagree with anything you said, thank you for the response.

 

Your post silly sure. Mike's post silly? No sir very well put.

As far as Kole and HC I am not sure who is telling the truth and frankly I can care less if the scratch is 2 in 2 feet or the entire length of the the car. Fact is HC damaged it. HC owner could not take five minutes out if his day to call Kole (when Kole asked to speak with him)


I ran a trucking company many years and Damaged some freight along the way when Damaged freight was rejected first thing I or my dispatchers done was call the shipper and told them what happened and asked how they wanted us to handle the damaged freight. If they wanted me bring it back to them I did. I DID NOT take it to my warehouse call in others from a different plant and the home office to come access the damages to prove the consignee was wrong in rejecting the cargo. That was complete BS IMO for HC to do that and since the owner has admitted on this forum he did just that. I can care less about any of the rest of the details here. HC will never get any business from me for that reason alone.

 

I guess the question here really is did HC ever call Kole to discuss the problem? Kole says no. The HC people came here and then ran away. As uncomfortable as it can be at times, it says a lot to pick up the phone and call the disgruntled customer. I really dislike making those kinds of phone calls myself, but it's just good business.

If not then why not?

RMX

 

Anyone call LR? and why to Kole get the ban?

 

I would also like to know why Kole was banned?

 

I'm guessing the ban is because of posts 159 and 160.

I've been following this thread and to me it seems it should be the company's responsibility to prove anything. If I owned Horseless Carriage and I was accused of damaging a car on a public forum I would do everything in my power to correct the situation, not attack my own customer. They already admitted to the damage, why does it matter how bad it was. If the customer wanted the door replaced they better replace the door. If HC didn't cause any damage in the first place there would be no issue.