HORSELESS CARRIAGE or should I say USELESS CARRIAGE

I agree, although I find it a particularly weak defense. Anyway I just wanted to clarify that it's not my analogy, I'm just responding to gil308's analogy.

 

No, it's not silly, it happens when things get out of hand.

All the Mod is saying is cool your jets guys!

 

My real world is the world of the State and Federal court system (in the US) where the burden of proof is on the accuser. Your Pinto analogy becomes different when the court of public appeal gets involved and put pressure on the car maker...but there were also studies that showed a flawed design. Why didn't other cars get that scrutiny? Because they didn't blow up.

Even on this forum, where certain rules apply and certain rules don't, I still think it's up to Kole to provide proof, not HC. That said, it's interesting to find out that the door panel is aluminum. A simple scratch would not likely require the door be replaced, but even a slight gouge might. We may never know...one of the great mysteries of life.

 

+1

HC is off the list.

 

I have to say I would have thought Kole or HC would have posted a photo of the damage. I have had damage on my ferrari and taken legions of photos of it every time.

 

In the court of public opinion, there is no burden of proof. Sadly, reputations are damaged with nothing more than accusations. In the case of this thread, nobody wins. The best way to fight internet damage is simply to starve it of oxygen and let it fall off the page.

 

+1...and not just of the Ferrari, but any of my cars that were damaged.

 

Amen!!!

 

Not sure I agree. When HC's competition came forward saying they did not buy the OP, that clenched it for me.

 

They may be competition now, but they may have started as friends. The competition praised HC and has learned a lot from HC. It's not like they are bitter rivals. Remember, Intercity came on and praised HC as a company, but they have no knowledge of this particular situation. HC may have good character, but for me that's not what was in question.

 

In the money game sure as hell they are. I only had one compeditor when I was in business that I could ever say anything good about, and it killed me to say it but they ran a tight ship.

 

Waitasec ... what blog does HC have? I can't imagine why they'd post that they damaged someone's car?

 

Scratches on Land Rovers are cool, shows some off road character.

 

Maybe, but only if the owner of the car puts them there off-roading, not some transport company...

 

Please I hope Kole has found some peace over this, as there is not much good coming out of this. Since a few members have voiced that they will never do business with HC again or in the future, Kole has succeded in his quest at tilting windmills. Im sure HC has lost more money than the repairs would have been in lost revenue and reputation over this and thats a shame. Please let this go and close this thread. Thankyou Norm

 

Man, that was a lot of reading...

 

oh ok. FChat is a forum, not a blog. A blog is something entirely different.

 

Why is it a bad thing to alert others to poor service?

I wish more people did it, so we can learn from others' mistakes. You don't have enough years in your life to make all the mistakes.

As others have mentioned, damage sometimes happens during transport. That's not the problem. The problem is when the customer service is unresponsive after the fact.

We all can make up our own minds, and it is important that the info is released, but censoring is a bad idea.

I hope people chime up when they get bad service like this in the future. I will.

I also hope other business owners will take a look at the costs of poor customer service in the Internet Age.

 

I see your point. And, the thread has gotten almost 10K views so it has reached a reasonable number of eyeballs...

Burying a thread early is a disservice to the community. I agree it has done its broadcasting.