How to complain to President of Company?

maybe try your local dealer, maybe they have some way to contact a representative of the CEO?

 

Jack Pitney is VP in charge of the Mini USA division of BMW NA.

BMW Group is headquartered in Woodcliff Lake, New Jersey.

BMW of North America, LLC
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731

 

I wouldnt mind hearing details. My wife has been considering a Mini Convertible and I was under the impression that they were pretty decently put together.

 

Sounds to me like it's mostly a problem with your local dealer. MINI USA shouldn't really be blamed for scuffs on your doorsill that the technician caused.

 

agree. I'd talk with the dealership owner in person. I think that'd be your first recourse. If you contact the HQ, they'll more than likely ask you if you've talked with the dealership management.

 

You're going to complain to the president of a company about a bonehead technician that a private dealership hired?

 

If the cars have as many problems as you claim the chances the VP ever sees your letter are remote IMO. How many people do you think are complaining about these issues?

Did she finance the car through BMW? If so, the first thing to do would be to stop sending in the payments and send them a letter stating all the issues. I know a guy that had a Renualt dealership in the late 1970s and he received at least a car a month back where people just left the car with a note telling him in a not polite way they were done fighting the car's problems.

A $125 letter from an attorney, sent certified to the VP would increase your odds of it making through the staff to the person you seek.

 

Depends on the VP. Granted some VP's are into heavy filtering. Many others are very interested in customer feedback, good or bad. They figure that if someone is motivated enough to find out who they are and send them a letter, it's worth looking at. It helps them see what's really going on, since the the VP position tends to get filtered info to begin with and they know that. Also Mini doesn't have enough sales that the <1% that bother to write would be overwhelming if the VP were interested.

I've had good luck writing VP's myself and when I worked for a large Fortune 500 company, I got my share of letters that were sent first to the executive staff and forwarded down for further action.

 

I know of a BMW dealership that has a monopoly in a very large area. And your story is true for about 20% of the BMW's and 7% of the Mini's serviced there. The owner is "mentally ill" < as described by 3 customer in 3 weeks. He will keep bringing cars back in and trying the cheapest fixes first, then after months and months, he'll replace what's broken. Also, be sure that an actuall tech. is working on your car and not an apprentice. This "shop" had 2 apprentices doing full blown "head off" work when they legally are only allowed to change oil and very minor stuff. But hey, the Mini's are much more reliable than the BMW's are {less technology to go wrong with}. If you can't get this solved with the dealer, then go above him and so on.

Good Luck.

 

I'd be embarrassed to complain that my $17K car was a POS. Of course it's a POS. That's why it only cost $17K.

 

Idiot post of the day ^

 

I am only going to say this once, so listen very carefully. You are being HAD in a scheme by which the dealer spends 30sec on your car, and bills MINI USA for the standard 2 hours.

Generally, they take special pains to cause MORE future problems, so you come back and the dealer can use you to fleece corporate out of more money.

The service manager is responsible, call the owner of the dealership and tell him what's going on.

 

But doesn't the owner benefit by this too?

I'm relieved. Squeaky windows and a random incompetent tech at the dealership don't bother me. I was expecting a tale of dead engines and multiple tows.