How to make a claim for damaged parcel from USPS | FerrariChat
Buy

How to make a claim for damaged parcel from USPS

Discussion in 'Ferrari Discussion (not model specific)' started by TSP 11, Jul 28, 2008.

This site may earn a commission from merchant affiliate links, including eBay, Amazon, Skimlinks, and others.

  1. TSP 11

    TSP 11 Rookie

    Apr 11, 2008
    43
    Dorset,England
    Full Name:
    Thomas Stephen Pike
    #1 TSP 11, Jul 28, 2008
    Hello,
    I apologise if this is may not be seen as truely Ferrari related as this site intends but I recently purchased a Ferrari dealer sign from a gentleman from Fort Lauderdale and from photograghs and conversation knew the sign was in mint condition.It was sent by USPS after being really well packaged and marked fragile and stating the contents was made of plexiglass, to my disgust, it arrived damaged with clear signs of it being dropped/thrown on its corner.I contacted the UK Parcelforce who were responsible for its delivery once in UK and have been told to seek redress from USPS as they were the initial contact and to claim against them.
    I have been trying to find a contact for them on the net and every avenue I take comes up with a blank, please does anyone know of how I can pursue my claim against them from England or provide me with a contact address?
    Thanking you in anticipation, Tom
     
  2. blue986

    blue986 Karting

    Oct 12, 2007
    177
    Maryland
    Full Name:
    Matt
    #2 blue986, Jul 28, 2008
    I don't have personal experience with the USPS, but with other cariers (FedEx, UPS, etc...) the shipper (aka sender) usually has to initiate the claims process for visible or concealed damage or complete loss. I could be wrong, but I would contact the seller to have them initiate the claims process.
     
  3. TSP 11

    TSP 11 Rookie

    Apr 11, 2008
    43
    Dorset,England
    Full Name:
    Thomas Stephen Pike
    #3 TSP 11, Jul 28, 2008
    H.ello Matt,
    Thanks for your quick reply and advice, I will contact the seller as he is aware of the situation and is a decent gent who was just as annoyed as I was after the care he took in packing the sign in the first place and see if he can pursue it for me.Thanks once again, Tom.
     
  4. Jimi900

    Jimi900 Formula Junior

    Jul 8, 2004
    528
    Tulsa, OK
    #4 Jimi900, Jul 28, 2008
    I deal with a lot of this here in the printing industry.. and to be honest once it has been signed for, good luck making a claim. but yes have the shipper call about it, they should have insured it from what is was worth. but yeah..FedEx and UPS with give you the run around since you signed for it which kinda states that its in good shape and you'll take it. Good Luck.

    Jim
     
  5. Martin Meade

    Martin Meade Karting
    BANNED

    Oct 25, 2004
    229
    B'ham, WA
    Full Name:
    Martin Meade
    #5 Martin Meade, Jul 28, 2008
    I sent some Daytona rotors once via USPS over 2 years ago. They never arrived. I sent out 2 more on my nickel so the customer would be happy and filed a claim. I JUST got my check. For the full COGS amount and shipping. Keep on them and it'll happen.

    Martin
     
  6. 285ferrari

    285ferrari Two Time F1 World Champ
    Sponsor

    Sep 11, 2004
    20,958
    MD and NE
    Full Name:
    Robbie
    #6 285ferrari, Jul 28, 2008
    But on the flip side--I have been told by my UPS driver, the buyer cannot open the package and inspect it without signing for it....So what are you supposed to do?
     
  7. jbrosseau

    jbrosseau Karting

    Nov 26, 2003
    182
    kirkland,wa
    Full Name:
    joe brosseau
    #7 jbrosseau, Jul 28, 2008
    i would start with calling them,,,,,,
     

Share This Page