They are the worst. Listen to this: I order a new laptop from dell. UPS tries to delivery it yesterday, but since it requires a signature they leave a notice saying they will retry tomorrow (honestly, why do they bother?? I'm not at home at 2pm and never will be). Anyway, I go online to use their handy-day redirect delivery tool to have the laptop dropped off at the office instead. I do this at 6:30pm and note the 7pm cutoff for making changes effective for the next day. Package Status: "Address Changed" Cool. This morning I log in and track the package. Package Status: "Customer Requested Hold at Counter." No!!!!!!!!!!! WTF??? So I call... Ms. Know-it-all: "yes sir, Dell does not allow address changes for security reasons." Makes sense, but it would have been nice of you to TELL ME!!! Later today I check again.... Package Status: "Customer requests package left at will call.." Ok, good... "...delivery rescheduled" Huh??? WFT??? NO!!!! so I call again... Ms Apathetic: "yeah dumbass, first they bring it to the counter, then they put it on a new truck. It'll be at your office today." Yeah right. I log in again.... Package Status: Delivery Date: 2/26 Mother_uckers!!! So I call again... Mr.. Dude. "Man I have no idea, let me have the warehouse call you." Thanks. An hour goes by... Warehouse Guy: "yeah, we had it at the counter and then saw you wanted it to go to your office so we put it on a truck for tomorrow. You'll have it Thursday. God_amnit!! I _ucking hate you guys. This has happens to me EVERY time I use UPS. Who can I complain too??? FedEX never pulls this ****, getting packages that require a signature from them is no sweat! Luke.