OK..I'm pretty pissed right now! What I should have done was re-dial the 800 number until I got somebody that spoke good English. I called Dell to place an order for a new computer. My call was rolled over to their Customer Service in India. Due to her fluency in English, the lady that fielded my call had an extremely difficult time with my simple questions. This transaction was very frustrating and could have taken a third of the time that it did. Do CEO's have a clue to the fact that by saving money (Moving services to turd-world countries), they frustrate customers (like myself) that may not return to buy from them?