Issue with HRE wheels,anybody else having a problem?

Ive got a set of HRE wheels and while under warranty the clear coat started to peel. HRE denied a warranty claim and stated the clear started to peel because of an impact strike,something hit the wheel. This is BS,nothing touched the wheels and one of the wheels has a spot where the clear is starting to separate from the wheel and there is absolutely nothing to indicate anything ever touched the wheel. So far I’ve paid to have 2 of the wheels repaired,just curious if anybody else is as disgusted with HRE as I am.

 

Other than filling a formal complaint with the BBB not sure what else I can do. I was dealing with the general manager,Tito I believe his name was and HRE absolutely refused to warranty the wheels. I can stand behind may claims here 100% with photos,I’ve got a wheel right now where there is a spot under the clear that is separating from the surface and once it breaks the surface will start to peel. And to add insult to injury in all this HRE chipped the paint on one of the wheels once in there possession and once brought to there attention wanted to charge me to fix it. Once HRE sees my post here they will try and spin it to their advantage but once again I have irrefutable proof that the finish did fail under the factory HRE warranty. For a complete explanation with pictures check out HRE WILZ SUK on Facebook. I’m open to any suggestions or help with this. What sucks the most in all of this is I’ve always looked at HRE as the pinnacle of wheels that imagine got completely blown out of the water. All I wanted from HRE was a refund on the money spent,repair the chip in the wheel they were responsible for and refinish the remaining wheels. HREs current offer is to refinish the remainder of the set for free,I pay shipping yet still charge me to repair the wheel HRE damaged. It’s going to be interesting to see what kind of spin HRE puts on this. Does anybody know anybody within HRE in can contact that might be interested in helping me out? Once again thanks in advance for any help.

 

HRE only offered to refinish the remainder of the set,2 wheels provided I pay shipping after I paid $660 to have the other 2 wheels fixed. Per HREs offer if I paid to ship the remaining 2 wheels I’d be out of pocket about $300 plus to have HRE fix the wheel HRE chipped add in another roughly $400,I’m looking at $1400 out of pocket on a very expensive set of wheels IVE ALREADY PAID FOR,does that seem right to anybody that’s reading this? If HRE would have covered everything under warranty I’d be happy,no issues but HRE dropped the ball here plain and simple. I’ve got a picture of one of the wheels with a spot of the clear that’s lifting and will be a peeling area. Why should I be out a single dime
to have these wheels fixed? How is it possible to slander a company when the truth is on my side? I’ve got a picture as proof,can anybody post it for me? I’m not going away HRE,get a lawyer and I’ll see you in court. I guess all the rolling on those $20,000 sets of wheels was expensive,cheap in out on warranty claims is one way to recoup some of the cost. I can back up every single claim I’ve made with not a single misleading bit of information coming from me. I cannot be the only HRE customer out there having issues with the clear coat peeling off of the polished hoop of the wheel. Another way to look at this,how would an HRE customer feel about having their very expensive set of wheels completely blown apart so they can be refinished? You guys dropped the ball,spin it anyway you want but you dropped the ball. Anybody reading this,am I being unreasonable wanting HRE to fix these wheels and not having it cost me anything when it is the clear coat that is failing and at the time,under warranty?

 

This is how the clear starts to separate from the wheel hoop yet HRE has claimed from the beginning I was responsible for the damage therefore denying my warranty claim.
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This is the chip HRE did to the wheel when it was in their shop for repair yet wanted to charge me to fix it. In a situation like this doesn’t a business do a full inspection on an item before any work begins to protect themselves from being blamed for damage they didn’t do? In the past I’ve asked to review the initial inspection report on this wheel but never got a straight answer on my request.
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Imagine finding this on one of your HRE wheels,
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Not yet,come back in about a 1/2 hour.

 

The tires were last mounted by an authorized HRE distributor I bought the wheels through.

 

Been in touch with HRE have you? Got your attention so something must be working,a little exposure is better than none. How exactly do you know what I own,have we ever met,have you been in my garage?

 

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I know every inch of this car. It’s never seen rain in all the years I’ve owned,wont take it out of the garbage if it has to sit in the sun. If something hit the wheel causing the damage there should at least be something on the surface of the wheel,some type of mark and there was nothing.

 

If your referring to this picture this mark is between the clear and the aluminum wheel hoop,it is not on the surface of the clear and isn’t a scratch.
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