Kangaroo tv response to my email.

I encountered the same problem in Montreal.

No one knew where the kiosk was and when I did finally find it , it was all the across the track right near the paddock area... and of course right where all the VIP's and expensive seats are
Great product, horrible customer service.
At least you got a reply back to your email
Still waiting for a reply to my email i sent them over 2 months ago

 

Interesting - They (along with everyone else it seems) appear to be up against the mighty "AllSport Management". Dunno too much about 'em, but I do know that they successfully got the tractors removed from the paddock due to not being "approved" advertising (!)

Seem even the teams must obey the mighty Allsport - I thought they'd rebel on that one, but it seems even they bent-over. What chance does little ol' Kangaroo have? Unless they increase (substantially?) their prices to cover booth space?

How much was the rental for the W/E?

An alternative may be to "pre-order" ahead of time and see if they'll either ship the things and/or allow pickup *outside* of circuits? [A hotel lobby, a damn parking lot or two?]

Are you going to contact Allsport as suggested? [That may be interesting....]

Cheers,
Ian
PS - I remember there being *way* more "commerical activity" outside the confines at Indy - I certainly don't claim to know, but suspect many of these would be inside at the 500 but told Bernie (who owns a chunk of Allsport IIRC?) to shove the booth fees where the sun don't shine and set up outside instead - Who determines if that's legal - The city?

 

I used KTV twice in Monaco (2008 & 2009) and was pleased with the experience, including access to the rental kiosks. They cut back on the races they attended in 2010 and weren't at Monaco (or at least that's what I was initially told, and in fact I didn't see any presence there), so I can't speak to this season's practices, but in the past it was pretty user-friendly.

 

I also have found Kangaroo Tv to be great in terms of product and service, and would not do a race without one.
Ok, there is sometimes a big of cue to collect the device, but never more then a 5 min wait.

I have always pre-booked online, and they always have sent out an email in week prior to the race with the location of there kiosk at the circuit, so i have never found it hard to find.

At one of the races i was at in the last year or so, i cant remember what one, there was two Kangaroo stalls.

 

huh? From your response email:

It's not the venues (Allsport, actually) that are halting the progress, it's kangaroo TV's lack of sufficient margin to afford more/better kiosk spots.

 

uh, i have the exact info you have: kangaroo's response that they cannot afford AllSport's rate for kiosk space.

 

at Monza a few years back there were tons of Kangaroo kiosks, probably at least 6 or 8 in the track. We passed a few on the way to our seats. It's true they have cut back, but as stated - each one costs money.

I don't think the lack of kiosks is really that big of a deal. I always rent in advance and I pick it up on the Thursday when I am there for practice. KTV tells you where the kiosks are, so I just add it to my mental to-do list and swing by on the first day I am at the track.

You keep the Kangaroo unit for the whole weekend, so you don't need to get it and return it each day - you get it on Thursday and can keep it until Sunday.

Also, you can mail it back... so if it is severely inconvenient to return it, just take it back home (or back to the hotel) and you can mail it back to them - at least, you were able to do that in 2008 and 2009, although we always just dropped it off post-race.