I have done the Leatherique thing many times. The ordering experience with them was quite nice and easy. This time around, it seems very difficult. 1. The website is very antiquated. Full of spelling errors. Poorly design and hard to navigate. The note says it has not been modified since 2009! 2. Tried to call someone and was not able to reach anyone. Left messages with no returned calls. 3. Trying email now but let's see. 4. There is a note on the site that they are moving to a new address. Old address is still referenced on there too. The google map street view shows both addresses to be residential. It seems this is a very mom and pop shop. A little disappointing really. What is your latest experience?