Latest WWoC Service experience

As the other, significantly hijacked thread I started Tuesday suggested, I had some unscheduled maintenance this week. None of it serious, and in short I have to say all of it was handled with nothing but the best of friendliness and professionalism by Justin and all the guys at Wide World.

The "Bruce Wellington syndrome" coolant leak was fixed and I give kudos to Jim at Wide World for catching it before I even knew it was happening, and preventing what might have been a serious problem had it not been caught.

The thing I actually took the car in for was an unsteady and unusual reading on the oil pressure when I drove last weekend. Diagnosis was an overactive oil pressure sending unit causing the gauge to read erroneously (no actual high pressure situation existed). Unit replaced and at least on my drive back readings seemed to be normal again.

Finally I took this opportunity to have my clutch replaced as after 35,000 miles on the original, it was getting on the worn side and I had been experiencing some slippage. With very little notice they got the parts in and did the job on Wednesday-Thursday and even gave me a great price on it as well (basically at least as good as the winter discount even though that would ordinarily have ended March 1 and their shop is getting quite busy).

So, all this was just good but what made me really feel well looked after were frequent updates from Justin on status and whether he'd be able to get it done early so I could come pick it up when I wanted to. Also noting that when I took the car up Tuesday I really didn't expect to be leaving it, I was impressed that without skipping a beat Justin found someone to drive me all the way back into the city so that I wouldn't be stranded. And even though I was pushing a little for a quick turnaround, they still found time to give the car, which I brought in very dirty, a nice cleaning so she sparkled with happiness when I came to pick her up.

So, I've got to say, given especially that none of this was even scheduled in advance, I'm very pleased with how Wide World was able to serve me as we move into what's usually a busy season.

 

I'm pretty sure I'm getting the name right... somewhat older guy than most in the service dept, dark hair, taller than most... not sure how else to describe. He's the one who did the road test/diagnosis Tuesday. It's possible I'm getting his name wrong...

 

A little early to be hijacking, aren't we, Sam?

Oh moderator, oh, wait a minute, that's you. Hmmph.

Alright then. No. Yes/No. Who? No/maybe. Yes.

 

FwErRF, BrUcE! Kevin is great - I spent some time with him last time I was there esp. since Justin was on vacation then. I think he is a service manager with Justin now. Whenever I don't understand exactly what's the matter, he is outstanding at explaining it, and usually has a picture from the technical manuals to illustrate it for me. Never seen anyone do a better job of educating the customer about their car along the way than Kevin.

 

Thanks, that's right. He is great.