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Letter to Ken Gorin, President The Collection, Miami.

Discussion in 'Florida' started by Uomo360F1, Mar 19, 2010.

  1. Uomo360F1

    Uomo360F1 Formula Junior

    Aug 24, 2007
    484
    #1 Uomo360F1, Mar 19, 2010
    Last edited: Mar 19, 2010
    Mr. Gorin:

    My decision to write you is solely triggered by the lack of reply from employees of your own dealership. In this case, Ferrari.

    As a prelude, we all know Ferrari does not manufacture appliances for the masses. It's products are well sought, respected, and cherished all over the world. Customers pay premium prices for them, and licensed dealerships are expected to deliver top notch customer service in all aspects.
    Precisely Mr. Gorin, this is what I am bringing to your immediate attention.

    For the last 2 (two) days, I've been attempting to speak by telephone to a human being in your Ferrari parts department. Nobody ever answers the phone, and all calls are directed to Mr. George Vega's voice mail. Messages have not been returned yet. I keep calling, and the operator sadly excuses herself not knowing what is going on, and unaware if someone is physically present in the parts department or not.
    I find this business practice totally unacceptable, and a lack of respect towards Ferrari customers.
    By the way, Sir, I am not trying to sell you a product, I want buy from YOUR dealership.
    With this scenario, Mr. Gorin, I respectfully ask, what is going on in your dealership?
    Do you really care for your customers? It doesn't seem so.
    Hearing so many negative comments from unhappy customers, and reading about your arrest in Miami last year, makes me wonder...

    So, as a Ferrari product owner, I demand that you personally correct this issue without delay. Allow me to remind you, once again, what kind of products you are representing, and the clientele you are dealing with.
    Please act accordingly,

    Eddie Miceli
    Sunny Isles, Florida.
     
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  3. StephenB

    StephenB Formula Junior

    Feb 12, 2007
    301
    S Florida
    Full Name:
    Stephen Bruno
    Eddie
    Call FLL, (954) 493-5000 they will take your call promptly I am sure!
     
  4. Uomo360F1

    Uomo360F1 Formula Junior

    Aug 24, 2007
    484
    I previosuly called FLL and they don't have the part I'm looking for.
     
  5. StephenB

    StephenB Formula Junior

    Feb 12, 2007
    301
    S Florida
    Full Name:
    Stephen Bruno
    Then I would call Racambi (336) 499.2500
     
  6. Owens84QV

    Owens84QV F1 Rookie

    Oct 2, 2001
    4,482
    Somewhere in NC
    Full Name:
    Greg
    If you call Daniel @ Ricambi America, he will return your call.
     
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  8. msgsobe

    msgsobe Formula 3

    Aug 10, 2006
    1,296
    Miami Beach/Aspen
    Full Name:
    Mark Gold
    I'm not surprised! remember when the service department wrecked my GT2? And I had to sue them to get paid!! They are a joke!
     
  9. Jack-the-lad

    Jack-the-lad Four Time F1 World Champ
    Silver Subscribed

    Jun 22, 2004
    47,567
    Isle of Luci
    Full Name:
    Jack
    In all the years the Collection has been in business, I've only met one person who had anything good to say about them.
     
  10. tiara4300

    tiara4300 Formula Junior

    Feb 27, 2005
    640
    miami ,fl.
    Full Name:
    Adam
  11. SorpassoRosso

    SorpassoRosso Karting

    Jun 5, 2008
    78
    The people I know who did business with The Collection, never returned.
    Personally I would not buy anything from them. Much less under the current management.
    Customer service is very poor, and it seems they only want customers in and out the door like assembly line.
    I'm still surprised Ferrari S.p.a. has not yet taken away the franchise from them.
     
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  13. RP

    RP F1 World Champ

    Feb 9, 2005
    17,667
    Bocahuahua, Florxico
    Full Name:
    Tone Def
    Mark, haven't had time to download my photos from the Ritz, but I understand that huge congratulations are in order.

    I will have that photo of you printed so you can autograph it for me.

    Sorry to hijack.
     
  14. Uomo360F1

    Uomo360F1 Formula Junior

    Aug 24, 2007
    484
    #11 Uomo360F1, Mar 20, 2010
    Last edited: Mar 20, 2010


    No, I would skip FNA and take this matter directly to Maranello.
    BTW, I take this opportunity to thank the people at the Ferrari dealership, a bit North of Miami for their support and telephone calls. I even got a PM from the top.
    You guys rock. Thanks again.
     
  15. rvogco

    rvogco F1 Rookie
    Sponsor

    Jun 23, 2008
    2,683
    Full Name:
    Ronnie
    Hi Eddie,

    I sent you a private message awhile back when you created the original post. I wanted to assure you that not all ownwers are absent. I HOpe my guys helped you here at Ferrari Maserati of Fort Lauderdale.

    I made sure you were well taken care of. If anything else comes up please feel free to reach out to me at any time.
    Garrett Hayim
     
  16. Uomo360F1

    Uomo360F1 Formula Junior

    Aug 24, 2007
    484
    Thanks Ronnie. Your guys at FLL took good care of me. Parts came in the next day after placing the order
    Spotless customer service. An example, others are still trying to figure out how to make it work.
    I'll drop by for cafe this week.
    Eddie
     
  17. Ferrari 1

    Ferrari 1 Karting

    Nov 3, 2003
    175
    Fort Lauderdale
    Full Name:
    Benn Correale
    Eddie,
    So glad we were able to help. How'd the car come out? See you at Cars and Coffee!
    All the best,
    Benn @ FFL
     
  18. Uomo360F1

    Uomo360F1 Formula Junior

    Aug 24, 2007
    484
    Ferris, this is the post you've been looking for.
     
  19. Ferris Bueller

    Ferris Bueller Formula 3

    Mar 23, 2004
    1,732
    New Jersey
    Full Name:
    Dominic
    YES IT IS
    I just read your first post and I am having the same exact experience with them
    No one returns call, all I get is voice mail..3 days now. I left messages for 2 different people too..but how many messages can you leave????

    Thanks again
     
  20. Uomo360F1

    Uomo360F1 Formula Junior

    Aug 24, 2007
    484
    Ferris, it's well worth driving 25 miles north to Ferrari of Fort Lauderdale. 5750 N Federal Highway, Fort Lauderdale, 33308. (954) 493-5000 (John in parts, and Benn in sales).
    They set the standards of customer service many other dealers only dream of.
    Show up at one of their "cars and coffee" meetings every second Sat. of each month.
    Is this correct Benn?
     

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