LFSC---servicing quality inquiry

You are not the only one who has a little bit of doubt about their new team. Ask fellow Fchatter Sklitz11 who still might have his car there today as for some of the odd mishaps involving his car's work and customer relation efforts.

Last time I was there, it took them 3 hours to change a battery and they first installed a dead one.

Regardless, I hope you find a decent shop.

RocketBoy

 

Lee and Drex are a loss for those dudes. I don't pretend to know the details, but if I were in charge there, i'd give lee a call and see if he wants a job.

 

LFSC now has another service manager as of last week. Seems like a nice enough guy. My phone calls of late have not been returned, but hopefully he can sort out my issue.

Lee and Drexler were a huge loss!

 

I had some serious issues with John (interim service manager), and as a result would not go back after 8 years of satisfied service. I think they have a real problem in the service dept. there.

 

my name is Scott i am the aston tech at lfsc. I have been there for six years. yes we are going thrue some changes . just to let everyone to know . its still the same guys fixing the cars. you will still be getting the same high quality work as always. as far as the new manager goes he is doing fine. yes he needs to learn the products we have. but how many ferrari dealers are in the area. its not like theres one on every corner. hes got good skills. things will get better. Thanks

 

Thanks Scott for joining and standing up for your shop. I'm glad that LFSC gets a chance to speak out as well. Welcome to Ferrarichat and please keep us posted about things going on at LFSC (e.g. events etc).

These discussions are worthwhile, but I don't want them to turn into a mud slinging contest. I appreciate the civil tone shown on here so far.

 

one more thing to say. I came from acura i new nothing about aston martins.Two years later I was named global tech of the year from aston. give these guys a chance they have a lot of potential. They need to learn the products. I am no super tech, if i can do it so can they

 

I just had some work done there last month.... it was fine. Slight billing issue, but it is being looked into.
I continue to take my car there because of Joe. Always willing to chat, show me a thing or two, is the epitome of a "no BS" kind of guy.

Whether or not the serrvice manager gives you a warm, fuzzy feeling or not, their mechanics are top notch. Of all the things posted about LFSC, I do not recall anyone feeling like they got hosed in the service department (other than "the part costs WHAT?!?!" - which will happen anywhere for a lot Ferrari parts!). Never have I heard about fishing expeditions regarding servicing that ended up in a 10K bill without actually addressing the problem (this site is repleat with those stories!).

So, I think your 360 is in good hands.
Maybe I'll swing by and take a gander at it.... I need to get my car smogged anyways... (fingers crossed....)

 

Keep us posted on how your major service goes. I will need a major on my 348 in a year or two.

 

My name is Rob Borre. I am the service director for Lake Forest Sports Cars. I am excited to be associated with ferrari and yes I am eager to learn the product. I have been in the service business for 21 years. The most important factors I will bring to Lake Forest Sports Cars is cars being fixed right the first time, cars finished when promised, competative pricing, proffessionalism, consistently and trust. Remember we still have the same skilled and respected technicians and now we have a solid management team. Looking forward to meeting and serving the ferrari community

 

Well,when I got my first exotic(Volante),I admit I was a little bit apprehensive regarding dealing with the service issues,after hearing so many horror stories from other owners of super or semi supercars.
Especially after my excellent relationship and great treatment (always) at Knauz and Audi/Porsche Exchange.
Had only one service visit so far at LFSC (some minor audio problems)but I was really taken aback with an utmost professionalism and respect from their personnel,receiving treatment that normally would be expected for some long time,loyal customer,not just a first timer.
I do not believe for one second that these pros would mistreat any customer(short of bending backwards) unless he is some real a###ole.(plenty of these around ,too)

 

I met Rob today... nice guy. Addressed my minor issue right on the spot.

Any of you in the area stop by... they have some cool older cars, multiple F430s being prepped.

Orange 6.0VT, check your e-mail!

 

Professionalism spelled wrong.. Irony at its best. Ha

Just messin with you man. When is your dealer gonna let me order an F430 6-speed Coupe?