Major done

So, after a long and involved process finally got the 348 back from it's major service. Took 9 weeks to get it back and I'm still not sure why. Engine in & out timing belt etc etc. had a crack in R side radiator but all good now! 3 day holiday weekend as you all know was constant gray and rain so looks like SCS might be first meet and greet for this season in Bannocburn. Then again, might rain again........

I would really have liked to say that I was impressed and happy about the experince but with only two places left now that Euroquipe lost Kurt, it's a great thing that the majors are only every 3+ years apart! In the future I would only head South or do it myself.

 

Yes, those are the two "official" Ferrari certified facilities. I had mine done at LFSC.

 

Mark, sorry to hear that you are even more delayed than I was!,, I have to say again I was really dissatisfied with the customer service. Did I mention on the way home the battery light flickered and had to put it on the charger for 24 hours too. You would think even the small things would be looked after. Sean is the service manager, call him, find out who the contact person is and unfortunately you have to stay ON them!

 

Yes, first and last at LFSC. When I got the car 4 years ago bought some parts there before I met Daniel @ Ricambi and used the parts interchange with Bosch! Had an alternator rebuilt in Arlington Heights, great job and cheap did the R&R myself, etc. I liked Jeff at LFSC but unless you are buying/have a "new" model it's my opinion they don't care.

 

It is dissapointing but, It's Wisconsin for me when it's time. I do what I can but when I can't I would definately try them out.

 

I honestly don't want to go on about it too much, not my style, but Phone call after call, and email after email went unanswered. Had I known in the beginning that there were other priorities I would have waited to bring it in. Likely it would have been the same thing then too. Delays are inevitable sometimes I get that but to be left hanging with no communication was really upsetting. I enjoy the concourse and some of the events but perhaps less PR/Parties and better service would go a long way for future business. I'd email them my suggestion but I'm sure it would be similarly unanswered.

 

It started the first day actually, they picked it up on the trailer and I never heard back if it arrived? Had to call to find out it was there. Then it was something about a week of F1 training the following week so why start it mid week if it will be interrupted (10 days) then it was "new car prep" when cars came in that took priority (another 10 days), then they discovered that the radiator had a crack and had to order one (a week) which of course was for the left not the right side (re-ordered it again), then the radiator had to be picked up somewhere and someone had to drive to get it. It was going right in but... another week or so and I called on Friday and they said oh, it was done on Tuesday didn't anyone call? They said we can deliver it back to you when the "driver" gets back from a run in about a week. Clearly I drove out first thing in the morning to pick it up. All in all 9 weeks.

The worst part is that there was no communication throughout. emails went unanswered, text questions no word back, no straight story. Happy to have it home and it will never go back there. Oh yeah, and the battery was almost completely dead when I picked it up.

 

Okay, I'm over it! Beautiful day yesterday, turned the key and that low growl started. Pushed it into first no destination in mind and off we went. Found a bunch of sun dappled back roads and a few sunny open spaces. Had some lunch and found the long way home. Puts all the negative feelings of the repair process behind and just enjoyed the reason I got it in the first place. Ahhhhh.