OK, you titans of industry how do you get people to rise above the miminally acceptable level of performance. Mediocrity. Increasing pay doesn't help. Increasing benifits doesn't help. Beating doesn't help. I have about 20 technical people I need to watch over and I am constantly pulling my hair out for the quality they try to pass off. Very few actually strive for any level of excellence, try to learn anything, increase their level of performance. They love to surf the net or use the phone for personal calls and sit around and complain about how bad their job or work envirnmont is. But not try to improve things. I'm convinced it is a character trait, possibility genetic. Where were their parents when they were growing up and doing poorly at their work around the house. Maybe their parents are the same way. I work in a technical medical field with supposedly trained, licensed techs. But I am convinced that if I could find people that were excellers (is that a word) by some psychological test I would be better off to train people off the street easier than deal with what I have to work with. Help.