Hi, Has anyone had issues with not receiving goods from Mr Fiat? I purchased some 330 rear light lenses, side markers and door handle gaskets in early February, as listed on ebay and paid in full at the time of order. After a few weeks with no arrival I contacted them and was told they had none of the items in stock and it would be 10 day before they arrived at Mr Fiat. 10 days later it was still not in. I emailed them yesterday and the reply was....yes you guessed it 10 days until they come in. Has anyone else had issues and more importantly did you ever receive your goods? Now the icing on the cake.... I bought a tire holddown of ebay from them on a Buy-it-now auction and have paid them via paypal the buy-it now price. I promptly got an email saying they wanted another $200 USD for it plus shipping! They can't do this surely? The buy it now is a fixed price. When I complained they sent me a list of their terms and conditions stating they have the right to change the price of their goods. Any armchair lawyers out there that can offer advise. They have all my money and I have no goods, plus they are holding the tire hold down to a $200 ransom.
Darren, I feel your pain. I have not dealt with them, but must say that the buy it now price is a "fixed price listing" for a reason. They surely cannot ask for an additional $200 AFTER the sale has ended and more importantly, AFTER you have paid them. It seems as if you are in a similar predicament to myself: http://www.ferrarichat.com/forum/vintage-thru-365-gtc4-sponsored-redline-restorations/405478-ebay-roscom2311-has-anybody-bought-him.html#post142254215 Open a Paypal case asap, as you only have 45 days to claim. That's if Paypal play ball and decide in your favour. I hope you manage to resolve this. Ryan
Thanks Ryan, I am looking into it, but as in your case paypal resolution sucks and a little bad press may resolve the situation in our favours. The tire hold down was cheap, but my point to them is that if it was a "buy it now" we both committed to the price. They committed to ebay when listing as you have to review and confirm before ebay lets you list an item, and I committed to the price and paid in full. This terms and conditions list they sent me saying they have the right to change the price is worthless. What do others think?
About five years ago I restored our 1966 Fiat using parts mostly from them. No problems and good about returns. Dave
I've ordered a fair amount from them. Have never had an issue, although they do seem to sometimes order stuff from their supplier when you order it, so sometimes there is a delay. As to the ebay additional fee, they can't do that, even if they listed it for the wrong amount, if it truly was a BIN auction. I would just get on the phone with them and talk it through. Ask for David Besharat. alberto
Thanks Albero, but it is David that wants more money than the Buy it now price of the ebay listing. When I refused he sent me the message below. "From a legal standpoint then please read the auction terms which are binding from the listing TERMS OF AUCTION We reserve the right to cancel bids from any bidder with a history of negative feedback/Non-payment. All items must be paid for within 10 days,or an eBay non-paying bidder alert will be filed. All emails will be replied to within 48 hours except on public holidays. If you didn't receive a reply from us, please resend the email. We try our best to reply to all emails sent from our customers. Prices are subject to change without notice. 14 Day Return Policy. Buyer pays shipping fees. SELLER MAKES NO WARRANTY OF MERCHANTABILITY, OR ANY OTHER WARRANTY, BEYOND THE REPRESENTATIONS MADE ON EVERYTHING FIAT WITH RESPECT TO GOODS SOLD ON EVERYTHING FIAT REGARDING THE PACKAGING, SHIPMENT AND DELIVERY OF GOODS SOLD ON EVERYTHING FIAT. ANY AND ALL PRODUCTS SOLD ON EVERYTHING FIAT ARE SOLD AS IS , AND SELLER MAKES NO WARRANTIES THAT EXTEND BEYOND ANY DESCRIPTION CONTAINED HEREIN. Legal Disclaimer BR, David - misterfiat" If you look at any of their auctions INCLUDING the buy it nows on ebay you will see these T & C which basically say they can change the price of the winning bid, even the buy it now price. This is just ludicrous.
I have had good results with PayPal on the rare occation of problems with a seller here. Italy is another story.Italy has always been shakey and things today are worse. There are enough dealers in the USA and countries like England who can get you the parts you need. Let them worry about the overseas shipping. Yes it will be more expensive but they are hear, speak English,and are much more accountable. When having to deal with ??? "luigi" try a couple of small orders first and see how they do. tongascrew
Hi Tongascrew, Mr Fiat are in Atlanta Ga. Does anyone live nearby who could call in and find out whats happening with my order? Thanks D
Hello Fellow Ferrari Enthusiasts, First, a little background about mrfiat.com. We have been in business since 2004 with an emphasis on customer service and product range. Since 2004 we have opened 3 ebay stores Everything Fiat, Everything Alfa, and Luisi Wheels. As any discerning customer would quickly realize, from a brief review of the feedback posted on all 3 of our ebay stores, is that more than 99% of our customers are fully satisfied with their purchases and are return customers. It is very sad, that in this time and age, a small business such as ours with almost a 100% positive customer satisfaction rating has to endure and become victim of the mendacity of a customer who is upset that he could not take advantage of an honest mistake. Because of this mistake user Darren C does not hesitate to use slander in hopes to harm us. We will never be able to stop such flagrant abuse of a forum, which obviously is not intended for this. Fortunately almost 100% of our customers are there to vouch for our sincerity and good service, and from time to time we have to suffer the vindictivness of a few, which fortunately are always disregarded by the vast majority of our discerning customers. Here below is the summary of what actually happened and in your good conscience be the judge: Last week we added 8 new items in sucession to our ebay store using a specialized program for bulk ebay listings: Ferrari Dino 206 246 Spare Tire Hold Down New $204.00 Ferrari 365 GTB 4 GTC 4 Spare Tire Hod Down New $204.00 Ferrari 275 330 365 GT Spare Tire Hold Down New $204.00 Ferrari 330 GT GTC Spare Tire Hold Down New $204.00 Ferrari 330 365 GT GTC Spare Tire Hold Down New $204.00 Ferrari 275 330 365 Spare Tire Hold Down New $204.00 Ferrari 250 GT Spare Tire Hold Down New $204.00 Ferrari 250 Spare Tire Hold Down New $204.00 Unfortunately, the person with the task of listing these items on ebay, by mistake of their own or the program, listed the Ferrari 330 GT GTC Spare Tire Hold Down New for -$4 instead of $204. Literally within minutes user Darren C purchased and paid for the item. We then immediately refunded the user his $4 and explained the mistake, at which point he explained his intention to pursue this matter legally. It is very unfortunate that such a trivial situation has turned into an slanderous ordeal. As all of our customers know about Mrfiat.com and our ebay stores, which is duly noted in the consistent feedback and return customers we have, customer service is our #1 attribute. If any customer or potential customer has any questions or concerns, we are very easy to reach. You can call directly to 678-637-5103 or email us at [email protected] and we will be more than pleased to answer any questions you have about our products or service. All the best, David Besharat
1. I purchased multiple items from Mr Fiat back on February 13th and paid at the same time. I phoned them from UK and got exact shipping charges which I paid over the phone via my card. Fedex or similar express service USA to UK At no time did they say they actually never had the items in stock that they had listed for sale. 2. After 3 weeks I asked for a tracking number as the parts had not arrived. I was told they were out of stock and would be in stock in 10 days then dispatched. 3. After multiple emails every 10 days for the last 8 weeks I am continually told the parts would be in stock in 10 more days before dispatch. 4. In the middle of this saga I saw a tire hold down for sale in a buy it now auction for $4. Since I was already waiting for parts to be shipped I honestly clicked the buy-it-now and paid. I had no idea what other items they had on the auction or their price. I was using an advanced search on items up to £100. 5. This was a honest genuine purchase. 6. David emailed me requesting $200 more on top of the buy-it now. 7. I was not happy, so he emailed me the T & C and said I didn't have a leg to stand on legally, as they reserve the right to change the price without notice. 8. The rest of the Mr Fiat's post is just a smoke screen as they cannot explain why they listed 3 other sets of parts for sale in February, (newly listed, so they should of had stock) took my money and didn't actually have the parts to sell. David, as you have posted on this thread can you gracefully explain the above events in reference to my missing items that I paid for in good faith please.
Read the post please before making light of it. They have $500 of my money for parts they did not have to sell. The buy-it-now ebay issue is just a small part of this fiasco. This is a serious problem, and I'm sure if it happened to you you would be equally annoyed.
In my book once you hit that buy it now button both the buyer and seller have entered a mutual legally binding contract and both are obliged to follow through with that exact transaction
Thanks Theo. Yes this is the oldest scam in the book. It's known by a few names such as "fishing". A victim is lured into a sale with a bargain price (the hook) and signs up. Then when it comes to pay they are presented with unreasonable T & C's or small print to boost the price they owe. If they kick up a fuss then they are discredited as a fool who wants something for nothing. I mistook the safety of an ebay buy it now auction to protect me from this sort of scam. If Mr Fiat is so genuine and sincere I would like him to explain where my items are that I have paid $500 for, and if they are a genuine business why do they consistantly decieve customers into parting with thier hard earned cash by offering goods for sale that they simply do not have????? Dont take just my word for it see their ebay feedback below: Ebay item No 200890078779, Porsche 911 Turn Lens. Buyer id: livefromCT Price $162. Feedback 50 days and no item, no contact, 2nd time with this seller. Disappointing. Ebay item No 160875107370, Alfa Giulietta 750 Window opener set New. Buyer id: goletadave. Price $119. Feedback They did not have the parts that were advertised Ebay item No 160932193369, Alfa GT Junior GTV Floor Mat set New. Buyer id: lantoga. Price $119. Feedback Won item on the 18th Feb emailed on 27th he doesnt have it. Very poor seller Ebay item No 160754243420, Lamborghini Marcelo Gandini emblem. Buyer id: 49 piano. Price $53 Feedback Claims item was lost, then claimed out of stock but still listed. Wasted my time Ebay item No 200602947674, Porsche 356 Coupe wiper pivot Seal Buyer id: caliclassic1. Price $22. Feedback The item never arrived, no emails, no contact! Ebay item No 150333849946, Lamborghini Enamel emblems New. Buyer id: dansims. Price $105. Feedback Bought 4 Emblems, 1 not in stock, refunded but now stuck with 3 I cant use! Ebay item No 200612795786, Porsche 356 Orange Front Lens Set New. Buyer id: 1958-356a. Price $40 Feedback Seller did not have items in stock, he is selling back ordered parts! Refunded. Ebay item No 200363402599, Ferrari 246 GT Dino Wheel 6.5 x 14 Buyer id: koolshake. Price $425 Feedback Seller couldnt get wheel-cancelled order-refunded Ebay item 200547553870, VW Karmann Ghia Dashboard Cap 1966-70 Buyer id: vecchionovo. Price $90 Feedback Paid on 23rd December 2010, but never arrived! Ebay item 200466275151, Porsche 356 Dashboard rubber set New Buyer id: vecchionovo. Price $29 Feedback Paid on 23rd December 2010, but never arrived!!!
First our ebay feedback speaks for itself: fiatinc (5609) Positive Feedback (last 12 months): 99.4% misterfiat ( 1536) Positive Feedback (last 12 months): 98.8% luisiwheels ( 771) Positive Feedback (last 12 months): 99.1% Here is our final response to Darren C's attempt to blackmail us. There will be no more posts about this subject on our behalf. (Darren C's email to us Mrfiat) Hello David, I would like to discuss the situation with you, but not over the phone, as I am keeping all correspondance as a record and I am sure that if you are sincere as you say on the forums, there is nothing you would put in writing. I am so glad you "found" the thread on Ferrarichat yesterday, several more to go! Although some you won't see on other forums without being a member, so it will be tough to find them all. Views are high today so the word is spreading well. All that is left is for you to do the right thing, and explain why your company lists parts for sale that you simply dont have, lists buy-it-now auctions that even though a typo, you refuse to abide by ebay terms and finally, just when will I get my parts from you?. Yours truly User: Darren C (Our last response to Darren C's attempt to blackmail) Dear Darren C: The real issue that you should be concerned about here is not putting a business on trial that has more than a 99 percent satisfaction rating. What you need to be worrying about is the fact of your cheap, dishonest, and coercive ways with which you wish to commit a virtual gun point holdup. By now you have published lies and made it abundantly clear that you will not shirk from anything, including lies, intimidation tactics, slander, and ultimately outright blackmail. I have tried so far to deal with your harassment and continuous effort to damage our business, in a civil manner. Ultimately, your psychological warfare is interfering with our normal business operations, hence causing us tremendous harm. Therefore, hereby we put you on notice unless you stop your harassment and retract all your slander, we will have no other choice than entering into a legal action against you for libel. Rest assured, we shall make best use of your well kept record to demonstrate your unlawful behavior. Perhaps in past your behavior has paid off for you and there may lie the reason of your insolence and shamelessness. Your methods will not yield the results that you are hoping for. We shall hold you responsible for all your overt and declared intention to harm our business and you shall find out soon enough if you continue to persist, what the law thinks of your comportment. Sincerely, David Besharat
