my Ft Lauderdale Ferrari

Nice to hear a good story once in a while. Unfortunately we have been inundated with bad news lately.

 

They are a first class operation. I have always been treated well there.

 

I just left my Scuderia at Ferrari of Fort Lauderdale this afternoon.

Unbelievable, out of this World Ferrari service. The showroom is unreal. The people are so nice, very radical opposite experience to what I get when walking into other Ferrari dealers. I understand that owning a Ferrari does not guarantee or entitles one to experience great service, but Ferrari of Fort Lauderdale does it.

Gabe is a great knowledgeable service consultant, Garrett is running a first class business.

I'm very glad to have them nearby.

I saw them all in a day, a Lambirghini Reventon with no driven miles, a 2005 Red Carrera GT that is calling my name, a F40, F458 Challenge, 16M, Scuderias, Italias, a 599 GTO, and the best of show: a 599 GTB with a Novitec package producing 850 Hp, and such a great customization.

They are now running almost weekly track days at PBIR for customers and friends, fun getaway in the middle of the week.

 

I like to hear and read stories like this!

It sounds like you guys have very knowledgeable, courteous & professional people at your dealership.

Great!

 

Great to hear about a good experience! My experience with The Collection is similar.

 

I send my car to FoFL all the way from DC. They're THAT good!

 

Happy story. I hope you hired someone just as good to secure your shelf!!! .....Steve

 

You dont like Ferrari of Washigton or Competizione in MD?

 

Nah. They treat me like a nobody, while FoFL treats me like a king! Big difference in attitudes and service.


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Sorry, but I don't buy this about Competizione at all. Richard and Fernando are two of the most caring and competent mechanics in the country, period. FOW, now thats a different story.

 

They have worked on my car as well. The problem is that they are much too overwhelmed with challenge cars and large projects, that smaller customers (like me) take the hit. There are just too many cars for 2 guys to handle. They took 3 weeks just to change a hub nut on my 355. I know they recently hired a helper, but for less money I had my engine rebuilt by Al Roberts of FoFL (Pebble Beach Concours BEST IN SHOW winning technician). Competizione also left my car in the rain and returned it dirty. FoFL returned my car fully buffed and detailed. I'm not doubting their mechanical abilities, but like I said, there is a big difference in the level of customer service. I will likely use Competizione for small repairs, but FoFL was the right choice for my major + rebuilt heads.

Also, just FYI... FoFL was the only authorized dealer selected by Ferrari to prep the ALMS 458 Grand Am race car

 

Sorry to hear that Brendan. They always bent over backwards for me, even opening up the shop on Saturdays to do oil/brake fluid changes and such.

No doubt Will H. keeps them plenty busy up there!! I believe he is sitting in 2nd position in points in the Ferrari racing series.

 

Garrett at fofl has went out of his way for me, they win my business,!!! He is a great guy and awesome staff!

 

Well this thread makes all of my hard work worthwhile. I have always been a car guy turned dealer not the other way around. And I know how i want my fellow Ferrari lovers treated but it is very nice to hear that the message is being broadcasted by actions rather than words.

I have just had a small recognition party in the middle of the showrrom. for the guys mentioned to remind them that the extra bit of effort and the smile doesnt go unrecognized and to motivate the rest of our team. I read this thread out loud and gave told the guys mentioned to take their wives/ GFs (or whatevers..haha) to dinner on me as a thank you.

BUt most importantly thank you guys for bringing it to my attention. I hope we continue to surprise people. THis should be fun (minus the shelf issues). WHy not enjoy our cars and the entire ownership Experience.

Garrett

 

I agree its important to illuminate the positive experiences as well as the bad ones. I see this in my industry as well where only upset customers leave reviews, the customers that are very happy just expect it and dont leave reviews. This leaves you with mostly bad comments.

Garrett; Please get your STicky [shift] key lubricated

 

Haha. thats funny. The weird part is that when i posted it looked fine. I wonder what happened.