My HORRIBLE experience with Naples Motorsport. Pics included with this post!

Steve,sorry to hear about your bad experience but you did what you should have done besides selling an exotic with paint work is near impossible.In my book,dealers in general are all useless/third class people,period.It is a very common excuse for them to tell you that they couldn't see the paint work blah blah but when time comes for them to buy a car or take a car in as a trade in,it's a different ball game all together,ask me how i know.
I have now decided to buy a paint meter and regardless of what the PPI says i will never ever buy a car with out first checking it with a PM.O forgot to mention FL is one state that i will never ever consider buying a car from.
Later

 

Right or wrong, my mental image of Naples Motorsports, after my firsthand experience with them, is that their clientele is a special breed (typically first-time Ferrari buyers or the "don't bother me with details" crowd, I'd suppose).

First of all, they game you when you call. You don't get Rob or Todd...until *they* call you back.

Then they won't negotiate so much as they want *you* to give them a price figure (which they typically don't like).

Life's too short for that nonsense. If I call on a $160k car and offer $150k, the dealer isn't supposed to just say "no," the dealer is supposed to make a counter offer (e.g. $155k)...Naples didn't with me. Just "No." No counter-offer. No give and take. No negotiation.

Well, it's a pretty special clientele that is going to consumate a deal after going through that nonsense (no offense intended). It certainly turned me off.

And even if a customer accepted the phone game and the negotiation game...once...how many people would be repeat buyers from Naples after that experience?!

So that's why I have a mental image of Naples treating people as if they were only going to sell 1 car to them. Who would go back to them after paying an 8% restocking fee, for instance?!

Of course, their web site shows repeat customers. It might even be honest.

But wow. Buyers who willingly put up with those games time and again?!

Amazing.

 

You should go on carfax.com and report the damage there so that the next buyer knows about it!

 

I guess they've never heard of grammar either. "[N]ot to speak badly about...it's employees, or it's vehicles."

I'm sorry, but I don't understand what "it's employees" and "it's vehicles" mean in this context. Maybe they meant "its"??? Did they even use an attorney to look over that paper?

Sorry to hear about your situation, Steve. I'm glad you're happy with your new 360. Keep us posted.

 

Don't disagree that they're mainly an internet site, but that was not the mainstay of my point...no offense and I feel for your situation, but a) you should have had the car checked out in the first place and then b) you should have gotten yourself a lawyer which would have made these guys squirm a bit more than a rant on a chat board.

Proof in the puddin is that they resold the car within days or weeks of you giving it back to them and ALL car dealers have situations that are very similar to yours. The only REAL way to make your case is to GO TO COURT and it does not cost you and arm and a leg to do so, so no excuses. Otherwise, just another bad car experience blog.

Even if every little chatsite was filled with name calling of Naples Motorsports, I would venture to guess that it would barely move the needle in terms of less sales.

 

Steve: sorry, not knocking your response, and not debating whether or not you have just cause to complain, I just think you could have actioned on the situation a bit differently which would have a) caused Naples some real pain and angst, b) given you real satisfaction and c) REALLY helped others who may have had a similar experience.

By you NOT going after them, some other poor slob got the car (reminded me of people who settle out of court when they get butchered by a lousy surgeon...that Doc will continue to practice medicine and continue to butcher others).

Also, as I'm sure you're aware, there's a world of difference between a corporate lawyer who is probably up to his eyeballs in dealing with the daily grind of being a corporate lawyer and a lawyer who makes his keep dealing with lousy car dealers and knows how the lemon laws work and what you can and can't expect. For me it was a lifesaver, saved me a lot of pain and had me walk away with a nice fat check in my pocket. Also felt like I had caused Porsche enough pain and angst that they'll think twice before they ever pull that kinda crap on someone else.

 

1. You bought used car on the internet.

2. You never went and looked at it.

3. You never had anyone else look at it.

4. You trusted what a used car salesman told you.

5. You wired a large amout of money to a person you don't know and have never met.

6. You probably signed something that said "As Is".

7. Weeks later you want your money back for whatever reason and they say NO.

8. Now you're mad and posting on internet forums.


Caveat Emptor. I'm sorry, but I have to side with Naples Motorsports. I just can't feel sorry for someone who does 1-5.

 

What's your story PJH?

 

I Thank You. And next time you buy a car use them. Most here eager to help.

 

Not quite sure if it wroks the same way in the US as it does in Canada..But from what I understand, the dealership only needs to disclose accident damage if asked by the prospective buyer.

That said, there is obvious damge to the car, and the poor paint work and terriable use of bondo is a good indicator that there is more to the story then just a rock chip respray of the front bumper. A respary of the bumber does not require the use of bondo, but it does sometimes require the use of filling agents designed to work with the bumper material.

I agree 100% with your position on this car. And know matter what, it is up to the dealership to know everything they possiably can about a vehical on their lot that they are selling. The excuse "we had know idea" doesn't work. Every car should be inspected by the dealer before it hits the lot.

Be awear that there are lots of smashed 360's out there with clean carfax reports. I have seen many of them, and alot of times they have not been repaired correctly.

 

A few people here are trying to pick 'holes' in Steves story and logic. It doesn't matter. Anyone reading this thread can 'see' what type of dealer Naples is. I could even agree that Steve made a mistake or two in the process, but it still doesn't justify being abused by Naples and their obviously low-life management. I don't need to have Steve explain any further his story. All I know is that I have 'heard' enough about Naples to know that I will personally never deal with them. Considering I have bought 15 exotics over the past 10 years, buyers and sellers like me are the bread and butter of their business. I detest this type of business method, and I appreciate Steve taking the time to let the rest of us know his story. Steve is not the 'bad' guy here....Naples is. Why would ANYONE give them their business...?

 

how could you sell a car for that price and not tell you every little thing about it? anyway steves right thats bad business bottom line. i wont be visiting there thats for sure. scott

 

Paperwork says this or that--whatever--16k to take back a car---freakin ripoff, what a bunch of FN a$$e$. I will never consider them for my next Fcar!!!!!! Just my opinion...

 

Wow, that is really big. Would make a hell of a gesture. I applaud you sir.

 

Donating money to real charities is always a good idea, and I applaud you...but NMS giving back your money now would just be damage control.

They already revealed their true nature/character when they gave you an 8% haircut, and perhaps did so even earlier when they sold you a resprayed car after telling you that it was perfect.

I examined your pictures of that car. It wasn't perfect.

Now granted, it might just be a case of Todd/Rob not knowing perfection. Not everyone has seen the real thing.

But if you don't know perfection, then you probably shouldn't be selling Ferrari's. And if so, then surely their experience and talents are better suited at a different level.
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Rob and Todd....tools (of the trade..!).

 

As much as this is true, it is far from being a good way to deal with a customer as a dealer. This is not some private owner, we are talking about what should be a serious dealership...I would personally never do business with a dealership that only cares about themselves and not there customers.

 

In my MBA program, I was taught that in business, "It is not how you think you treated a customer is important; rather how the customer felt he was treated is utmost important."