My Recent Experience with Ferrari Newport's new GM

I have been having issues with my 488 spider for 2 years. I purchased at Newport as a CPO car.

Long story short, 2 Managers made commitments to resolve and then each were let go and I had to start over and it has dragged on and on.

Stefano is the new GM and called me. He speaks with authority, and he told me if he commits to something he will do it, including follow up. This was on Friday, and he followed up with me today.. Contrast this with the previous managers that would respond to me a month later at times.

He listens, and he communicated that he wanted me to feel good about the brand.

He went above and beyond to make sure this happened and offered me a resolution he didn't have to. I am not a billionaire or their most important customer. but he did make me feel important.

I am grateful for what Ferrari Newport did to resolve issues. And I will go to them for my next purchase and have no problem referring people to Stefano.

 

Stefano is Great