name and shame service

Ferrari after service companies, you know, the specialists who set up, possibly ex main dealer guys who see a niche in the local market to repair our cars without the main dealer costings,are not allways the saviour I was given to believe.
I have spent my life in the motor industry or on its fringes as mechanic, supervisor, Service manager and Ford Tester as well as a well known exhaust firm who you cant get quicker than their fitters for 10 years as Divisonal sales Director when I left them.
In short Ive been round the motoring block a few times myself.
My observations come more from a customer service point rather than a technical one.
After 3 years of Ferrari ownership I have come to this conclusion not without with some agro myself.
Its only the good guys thats allow the bad guys to remain.
I bet most owners using the non main dealer guys quietely put up with a lot.
A Mondial of my pal/s has been in with such a specialist for 9 months,, 9 MONTHS, the MOT, road tax and insurance have all expired due to the time taken for this job, still not completed to be undertaken.
Mondial QV, not the world most complicated car,hot start problem to engine out to diagnosed piston rings, then liners,,9 months of various excuses & no joy,, finally, I got on the phone and after a good stuffing, things have started to move, but still no car yet.
The big threat I suppose, is fear of upset and increased charges,or where else do we go attitude.
I cannot imagine the consequences of any of this hassle in any of my previous marques or jobs. I would have been crucified in similar circumstances,it makes you want to use the main dealers who will normally do a deal when you get down to it anyway.
The more owners I talk to, the more the stories start to come out.
For one of the worlds most expensive marques, we seem to suffer an indifferent approach from many of the specialists to problem solving.
Perhaps many of these guys were technicians and shielded from the public.
When they become the retail face of their own company, things start going pear shaped in tight situations?
I know many are excellent, so please dont post a list of put me right happy punters, but perhaps if we all expect the same from every repair shop ,be it main dealer, franchise or specialist then the F repair world would be a better place.
glad thats off my chest.