Need advice on Ferrari trashed by used car dealership! | FerrariChat

Need advice on Ferrari trashed by used car dealership!

Discussion in 'Ferrari Discussion (not model specific)' started by Villhauser, Jan 26, 2024.

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  1. Villhauser

    Villhauser Rookie

    Jan 24, 2024
    3
    Full Name:
    Alexander Villhauer
    Hello! I was hoping my first post about my first Ferrari would be a lot more positive...

    I bought this 1991 Mondial T:https://lwautomotive.com/vdp/20384357/Used-1991-Ferrari-Mondial-t-Cabriolet-for-sale-in-Pittsburgh-PA-15237 from LW Automotive in Pittsburg after doing a fair bit of research on the car and the dealer. Purchased the car site unseen in mid-December with good service records (recent major) and a number of videos demonstrating that all of the electronics worked. LW specializes in out of state sales, and offered to include shipping in the price, which I took them up on. They have very good reviews and I assumed they knew what they were doing...

    After a month of asking the dealer for a shipping timeline, they sent on an open hauler from PA to MI in terrible winter weather.... Needless to say it was filthy. I've never shipped a car but this seems to defy any common sense. That turned out to be the least of my problems. Here is the rundown:
    • lots of ice/water in the trunk (by lots I mean gallons!)
    • lots of water on the drivers side floor
    • completely ruined owners documentation and leather pouch
    • RR window that doesn't go all the way up
    • A headlight that doesn't go down
    • passive seat belts that no longer function
    • terribly cracked PPF on the front of the car which was not visible in sales photos (photoshopped?)
    I ended up stripping the trunk and removing the drivers side carpets and insulation to try and dry everything out. fortunately the sheet metal looks pretty good and the ECUs didn't get wet.

    I've tried to get in touch with the owner of LW Auto, and is avoiding me like the plague. He had his in-house mechanic return my calls. He offered to flatbed the car back to Pittsburg in two weeks to try and address the problems with a completely open time table and no guarantee that I would even get it back by spring. In the meantime he told me to use fans to dry it. I've lost all trust in this business, so that will not happen.

    I ended up stripping the trunk and removing the drivers side carpets and insulation to try and dry everything out. fortunately the sheet metal looks pretty good and the ECUs didn't get wet. The water in the trunk appears to be fresh water with car wash soap rather than salt water.

    I paid for a nice driver and ended up with a water damaged project car, yet I still want to keep it very badly. Has anyone dealt with this business before or have any advice on dealing with this situation? I am starting to loose hope that this will be resolved without attorneys... I've held off on posting this for over a week in hopes that the dealer will make things right.
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    Texas Forever and anunakki like this.
  2. GrigioGuy

    GrigioGuy Splenda Daddy
    Lifetime Rossa Owner

    Nov 26, 2001
    32,538
    E ' ' '/ F
    Full Name:
    Merritt Tockkrazy
    Yeah, time to lawyer up. Sorry this happened to you.
     
  3. Nospinzone

    Nospinzone F1 Veteran

    Jul 1, 2013
    7,744
    Weston, MA
    Full Name:
    Paul
    #3 Nospinzone, Jan 26, 2024
    Last edited: Jan 26, 2024
    Yes, very sorry this happened to you and you do need a lawyer. It is too late now, but the time to join a car forum like this for advice is BEFORE you buy the car, not after.

    Edit: I just noticed you wrote "passive seat belts that no longer function". Depending on your state's laws, this could invalidate the sale. For example, I believe in Massachusetts if you buy a car that cannot pass state inspection, you can cancel the sale (assuming it is not a slavage title).
     
    NYC Fred, Schultz, peterp and 6 others like this.
  4. EP328

    EP328 Formula Junior
    Silver Subscribed

    Sep 3, 2008
    618
    Northern California
    Full Name:
    Ed
    Best outcome is for LW to take car back and return your money. That car likely will always be a headache.
     
  5. ginoBBi512

    ginoBBi512 F1 Rookie
    BANNED

    Oct 9, 2016
    3,535
    SO CAL
    Full Name:
    GINO RUGGIERO
    You should have had a PPI . Why didnt you fly there and check the car out for yourself ? I would never trust anybody no matter what when buying a Ferrari out of state. It would have been easy for you to see that the car was a POS. I hope you get it sorted.

    Big G
     
    tomberlin, rocket50 and INRange like this.
  6. Nospinzone

    Nospinzone F1 Veteran

    Jul 1, 2013
    7,744
    Weston, MA
    Full Name:
    Paul
    One other thing that I have never seen is in their ad they offer "free nationwide shipping". Apparently if it is on their dime, they are not going to be using a shipper specializing in exotic cars.
     
    NYC Fred and RedNeck like this.
  7. RedNeck

    RedNeck F1 World Champ
    Silver Subscribed

    Jul 8, 2016
    11,983
    The CSA
    Full Name:
    Me
    Ferrari on an open hauler? Never.

    I bought my Ferrari sight unseen from a mom n pop dealer…but paid a semi-local specialist to give the car a thorough Ppi and paid a closed transport recommended by another Fchat member to come collect the car.

    I hope the dealer makes it right or takes it back, it looks like a mess and you have every right to be pissed.
     
  8. jm2

    jm2 F1 World Champ
    Lifetime Rossa Owner

    Aug 19, 2002
    19,010
    michigan
    Full Name:
    john
    I am so saddened to see that. My condolences.
     
  9. dm_n_stuff

    dm_n_stuff Four Time F1 World Champ
    Lifetime Rossa Owner

    This.

    Right now.

    Stop working on the car. Take as many pictures as you can. They paid for the shipping, makes them responsible for the car until it arrives at your location. So the damage done during the trip is on them. Pretty simple. They have photos on their website or you received photos showing condition before it was shipped. You have photos of what it looked like when it arrived.

    I know an attorney in Pennsylvania who has in the past, handled these kinds of issues,(although not sure he's still doing smallish claims like this anymore.) Excellent lawyer, a member here, AND a former Mondial owner, so maybe you can appeal to his being a member of the brotherhood.

    PM me if you'd like his contact info.

    D
     
    Rifledriver, furmano, peterp and 8 others like this.
  10. energy88

    energy88 Three Time F1 World Champ
    Silver Subscribed

    Jan 21, 2012
    31,431
    West of Fredericksburg, VA
    Full Name:
    John
    Car is no longer live on dealer's web site (in history). Try to get a copy of the ad and pictures if you didn't make some type of backup.

    Maybe someone on FChat knows how to use the "Way Back Machine" and could retrieve the ad for you.
     
    Texas Forever and alex like this.
  11. GrigioGuy

    GrigioGuy Splenda Daddy
    Lifetime Rossa Owner

    Nov 26, 2001
    32,538
    E ' ' '/ F
    Full Name:
    Merritt Tockkrazy

    It's not on the Wayback Machine. The link was working yesterday, but I suspect this thread made it go away. If you're going to lawyer up, do so NOW so that they can send a spoilation letter to force them to not delete the pictures.

    I do hope you saved the images before you posted.
     
    jjmalez and Nospinzone like this.
  12. JAM1

    JAM1 F1 Veteran
    Rossa Subscribed

    Oct 22, 2004
    8,400
    FL, NY, and MA
    Full Name:
    Joe
    In addition to hiring an attorney you need to explore reporting them to the PA department of motor vehicles and attorney general (fraud/misrepresentation across state lines).
     
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  13. TheMayor

    TheMayor Ten Time F1 World Champ
    Rossa Subscribed

    Feb 11, 2008
    104,836
    Vegas baby
    UGH. Such a waste.
     
    Villhauser likes this.
  14. Villhauser

    Villhauser Rookie

    Jan 24, 2024
    3
    Full Name:
    Alexander Villhauer
    No worries! I figured they would do something like that. First thing I did before contacting them was to save copies of all the photos.
     
    Jedi, willrace, RedTaxi and 3 others like this.
  15. Villhauser

    Villhauser Rookie

    Jan 24, 2024
    3
    Full Name:
    Alexander Villhauer
    Thanks everyone for all the condolences and tips! I was finding lots of great resources and info on this forum even before I joined. I will definitely lawyer up and will probably stay quiet on the chat until it is resolved. I'll let you know how it turns out...
     
  16. Jedi

    Jedi Moderator
    Moderator Lifetime Rossa Owner

    Mar 18, 2008
    32,157
    Seattle Area
    Full Name:
    Dave
    Very good advice. Time to "run silent run deep" now

    Jedi
     
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  17. GrigioGuy

    GrigioGuy Splenda Daddy
    Lifetime Rossa Owner

    Nov 26, 2001
    32,538
    E ' ' '/ F
    Full Name:
    Merritt Tockkrazy
    When all is done, post the VIN.
     
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  18. vrsurgeon

    vrsurgeon F1 World Champ
    Silver Subscribed

    Dec 13, 2009
    16,440
    Charleston, SC
    Full Name:
    Curt
    Hmmm. the question is how bad. If you paid premium for the car, yeah I'd lawyer up. If you got a nice discount, then maybe spend some time and fix her up to par? If it runs and drives.. perhaps disassemble the interior and dry it out. Then really make it YOUR car. :) It's going to be a headache with a lawsuit. Just sayin'
     
  19. FerrfanFL

    FerrfanFL Formula 3
    Rossa Subscribed

    Feb 8, 2021
    2,229
    Florida
    Full Name:
    Ara
    Get a lawyer. Stop cleaning. Easier to say than do but get over the heartache and prepare yourself for a different car. This is a learning experience. Thank GOD it wasn't like 400K for a Pista....but that's not to belittle your loss and heartache. I feel bad for you. Car is toast. I mean toast. Tough, aggressive lawyer, not some guy who "may handle" this type of case. I am a PITBULL, but i'm in Florida and don't handle this type of case or I'd do it for FREE. I HATE stories like this. Nice guy, buys a car, and gets a turd. My blood is boiling and it's not even my car. The mold will start soon, and it will be irreparable. I feel for you pal. I sincerely do. Let me know through DM if I can help. Am an Attorney in Florida. Regards....
     
    rob, 020147, mikesufka and 2 others like this.
  20. FerrariFinally

    FerrariFinally Formula Junior

    Nov 11, 2018
    558
    Roseville, CA
    Full Name:
    Kevin
    So sorry to hear about the car....others have given solid advice and I don't need to say much more.
     
    jjmalez likes this.
  21. jjmalez

    jjmalez F1 Veteran
    Silver Subscribed

    Apr 8, 2005
    6,574
    Northern Illinois
    Full Name:
    Joseph

    This is why I love F-chat.

    Sincerely,

    Joe
     
  22. peterp

    peterp F1 Veteran

    Aug 31, 2002
    6,634
    NJ
    Full Name:
    Peter
    Very sorry to hear about your experience. Agree with others to stop work and take steps to have them take the car back. Hopefully @Nospinzone comment about passive seat restraint provides a leverage point. Those safety-related laws can have "teeth" if it applies to your car. I would investigate that as the top priority, because that should be a cleanest/fastest return if a law was broken.

    Their reputation does not look good:
    https://www.yelp.com/biz/lw-automotive-pittsburgh-4?start=10#reviews (the negative review are very negative)

    https://www.bbb.org/us/pa/pittsburgh/profile/used-car-dealers/lw-automotive-llc-0141-71002698/customer-reviews (they are not BBB accredited, but they do have 2 complaints filed against them)
     
    Nospinzone likes this.
  23. Eric C

    Eric C F1 World Champ

    Mar 20, 2009
    10,957
    St. Louis, MO
    Full Name:
    Eric
    You'd be surprised how far a well written review will go on google and all social media sites.
     
    jjmalez likes this.
  24. NotHappey

    NotHappey Rookie

    Feb 17, 2025
    1
    anunakki likes this.
  25. PaulK

    PaulK F1 Rookie
    Silver Subscribed

    Apr 24, 2004
    4,769
    Michigan
    Full Name:
    Paul
    My advice would be to keep everything in writing.

    And get a lawyer. To hell with writing a review right now Have an attorney write a demand letter instead.

    Where are you in MI?
     

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