New customer and Ferrari app | FerrariChat

New customer and Ferrari app

Discussion in '458 Italia/488/F8' started by Aklava, Aug 3, 2021.

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  1. Aklava

    Aklava Rookie

    Aug 3, 2021
    15
    New Zealand
    Full Name:
    Andrew Klava
    Hi
    I am new to this forum and new to Ferrari having just placed my order for the F8.
    The waiting will be painful.
    Having downloaded the ferrari app and been given access it now no longer works and says there is a problem at the login stage and to try again later. Is the server down? Sound like the app is tempramental.
    Thanks in advance.
     
  2. Napoli

    Napoli Formula Junior

    Nov 18, 2017
    958
    Full Name:
    NOYB, Ray!
    Welcome!

    I’ll get straight to it. The app is eternal trash. It may get updated or refreshed from time to time, but, ultimately, it is unreliable and contains more bugs than an old pest strip.
     
  3. Aklava

    Aklava Rookie

    Aug 3, 2021
    15
    New Zealand
    Full Name:
    Andrew Klava
    Quick reply. Thx
    I guessed that from some of the threads.
    I guess i just need to follow progress directly with my dealership.
     
  4. MANDALAY

    MANDALAY F1 World Champ
    Owner Silver Subscribed

    May 23, 2013
    14,645
    AUSTRALIA
    Full Name:
    ANGELO
    My Ferrari ?

    Never been an issue with me even though I have seen the same complaint 100's of times..
     
  5. Art138

    Art138 Formula 3
    Owner Silver Subscribed

    Nov 22, 2007
    1,534
    Ft. Lauderdale
    I check the app regularity; it appears to be down periodically for maintenance etc. The information on my car with respect to service,mileage recorded at service,and configuration are consistent. The pics of the car in primer moving down the production line are generic (not the actual car). The final photo shoot of the car at the end of production before it is shipped is accurate. You are better off getting status updates from your dealer. Your status on the app is slow.
     
  6. 3POINT8

    3POINT8 F1 Veteran
    Rossa Subscribed Silver Subscribed

    Jan 23, 2014
    5,279
    what is your spec?
     
  7. ekosan

    ekosan Karting

    Apr 25, 2006
    73
    NJ
    Full Name:
    ekosan
    I remember I had a helluva time getting the app to work. I vaguely recall the keyboard would pop up when entering a password to register, but then the keyboard wouldn't go away and you couldn't scroll to click on the "Next" button. Very frustrating. I forgot how I got it work one day....it was truly annoying. The funny thing is this was with the F8 I placed an order with. I eventually pivoted and got a Speciale instead, but the app still knew me as the F8 owner, so I saw the updates and saw the picture when it rolled off the assembly line. The F8 was eventually removed from my profile when the dealer sold it to the actual owner, and Ferrari placed the Speciale in my profile, but I only got the body in white, which I just learned is generic. They updated the app the other week and I just logged in last night and lo and behold....
    Image Unavailable, Please Login
     
    AD211 likes this.
  8. stretchgeneral

    stretchgeneral Formula 3
    Owner Rossa Subscribed

    Aug 9, 2014
    1,439
    MA/TX
    Full Name:
    McK
    The app is often down. But you can see the same information at my.ferrari.com, with your same login.
     
  9. FerrariCognoscenti

    FerrariCognoscenti Formula 3

    Jan 19, 2021
    2,429
    East Coast
    I don’t know the purpose of the app other than to get a single pic of your car being produced and then to sell you “Ferrari experiences”


    Sent from my iPhone using Tapatalk
     
    Napoli likes this.
  10. Corradosv

    Corradosv Karting

    Oct 17, 2016
    194
    Monaco MC
    Never even managed to login here (on an iPhone 11).
     
    Napoli likes this.
  11. m8000

    m8000 Karting

    Mar 27, 2021
    100
    Houston, TX
    Indeed, the my.ferrari.com site is every bit as useless and inconsistent as the app, lol.

    My configuration there is quite incorrect, and still shows me as "waiting list", when my dealership has specifically told me that my car is 10R
     
  12. stretchgeneral

    stretchgeneral Formula 3
    Owner Rossa Subscribed

    Aug 9, 2014
    1,439
    MA/TX
    Full Name:
    McK
    It will show waiting till after you take delivery on the car.


    Sent from my iPhone using FerrariChat
     

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