New Ferrari Here--Options Wrong--Suggestions?

Sorry I cant be of any help, but it sounds like an AWEOSME interior! Hopefully you can work it out!

 

It is VERY rare for the dealer to make a mistake. These are high end luxury-exotic cars, it is unlikely that a dealer would not make an apology on the spot or have made it right. I suggest you grow a pair and straighten this out. With my experience it was right the first time, if it was not, heads would have rolled. I suggest you take my advice and don't **** around, head back storm in the door and shout 'for over $200k, I would have expected you to get atleast one thing right' and say you are not sure you want the car anymore, you'll have to think about it, turn around and storm out. As you pass the door, turn back and yell 'if i wanted to buy off the rack, i would have bought a porsche!'

(pause for laughter, shock, things thrown at you)

seriously
If you did not make your displeasure known when viewing the car, than you have a problem, they may think you are a push over, give you some Fila 'Clown shoes' and send you on your way with the car as-is.

 

Congrats!

I think you're better off leaving well enough alone. You could probably get them to make it right but then they would have to tear your brand new Ferrari apart!

Maybe they can compensate you somehow -- ask for a free 5K service down the line (you do plan to drive it don't you!).

 

I'd be a little pissed as well, not unless you like what you got better. If the build sheet is clear and they skrewed it up, I'd tell them that you are not satisfied. If it really bugs you refuse the car and order another one. For that kind of dough it should be perfect. They should be able to get you in line for another and or the new 430. At this stage that might be a better bet

 

I was in the same situation. I ordered tan daytonas with blk stitching and blk inserts. When I received the car it only had blk stitching. The inserts were tan. I can't complain. It still looks good. But still... it would have looked better my way.

 

Bummer - But we do need pics of red seats with black insterts. Sounds great!

 

No recourse Armen? Or was it just not worth it?

 

Gheez Scott...sorry to hear that!

I guess they should give you more time to sell your 360 or give you a better deal on the trade in

Ask how much longer it would take to get your car delivered "right" ?

Martin

I mean time is on your side here. Maybe they can swap an anxiouos owner that is next on the list into this car and get you his position and do the car right! I'd ask at least.

 

I want to see pics of that interior!!!!
Sounds nice!

 

i assume you have not talked to the dealer yet?

seems to me there are two scenarios:

(A) the car was delivered as ordered. that is, the order was not what you thought it was. do you have a printout of the order that you placed at order time? or anything like that with all the details?

(B) the car was not delivered as ordered. the dealer should make it right. these are cosmetic changes - TOTALLY doable at the dealer. it might take a bit to get the parts from italy (they don't generally stock custom leather stuffs in new jersey).

for this kind of money, and waiting time, you should get EXACTLY what you want.

good luck.

doody.

 

Hi Scott,
I think talking to the dealer is good start. Hopefully he will be willing to acceot fault or be of some service. If not, you should not hesitate to contact Ferrari North America, Inc or Ferrari S.p.A. Maranello, Italy. They are extremely responsive to car owner requests. Especially if it is a new car.

 

scott - just remember that the problems you've described are TOTALLY fixable at the dealership - they just need to get the correct parts. it's not like you wanted green stitching throughout and you got purple - that would basically be non-fixable - the dealership would have to order you a new car. but the lower dash and door panels are absolutely no big deal. pick the car up asap so you can enjoy it, as part of the agreement, make sure it states they're going to fix it, and in a month or two you'll bring it in for one day so they can swap the pieces. total no-brainer.

doody.

 

Doody green stitching and you got purple? We are talking about Ferrari's not Lamborghini's LOL

 

You are better off with what actually got delivered. Pick it up and move on. You will thank them come resale time.

 

Don't worry Scott, it sounds like you have an excellent interior set-up (as long as your steering wheel & upper-dash is not red IMHO)

Here's what happened to me... when I was in the market for a new 360, I put a word out that I want a 360 with the following:

1. 6-Speed
2. Interior (Silver or Red)
3. Interior (Black or Tan)
4. Hi-Fi (Subwoofer)
5. Power Seats
6. Shields

Things listed above was what I insisted. I didn't really care about the rest such as Daytona Seats (how can I miss that, thank God my car comes w/ powered Daytona Seats), color of the carpet /lower dash, F/R Challenge Grill etc…

Anyway, when I got a call that my car has arrived. I almost fainted when I hear about the Red Carpet, Red Lower Dash, Black seats w/ black door panel and lack of the Subwoofer. The interior I wanted was plain black (on red & silver body color) or blk/tan (on red body color)

But it all change when I went check out the car, I was sold the moment I sat in it.

So, I would encourage you to go see the car ASAP and you should be happy w/ what you get. Please post pictures !

Nuff’ said, gotta go (friend’s underground bachelor party).

Oh and here is 2 pictures of what I was talking about, not too shabby I’ll say.

(PS: For those who have seen them, I’m sorry to bother you w/ these pictures again.)

 

FYI, here is the interior I wanted in the first place:

 

I had a similar experience, but when I bought my Audi S4. I wanted the bright silver at time of order, and discovered in shock at delivery that it was the darker anthracite. Hated myself for not double checking the purchase contract and checking the color codes, but I love the car the way it is.

Simple question: what does your contract specifically say ?

Reading the thread, does not seem to be an exception, I am not surprised ...

 

Scotty, i am a mere ancient 308 owner, but i say you should have gotten what you ordered, for the $$$ at stake. they need to make it right, or need need to take it up a notch. yes its a Ferrari, its YOUR FERRARI. but it is not as ordered and expected. no need to get rude with them at the dealer, but i would suggest something be done to make it right or walk from it. DO NOT ACCEPT THE CAR OR SIGN ANYTHING UNTIL YOU ARE HAPPY. the longer it sits there, the more they will be willing to work it out. i would not compomise at all, but thats just me. best of luck to you. i would love to see pics when it all works out!!! michael

 

Jimmy you really lucked out I thought you order it that way. Ferraris are special cars and yours must feel that way every time you climb in. I swear the interior pics of your car haunt my desktop more than any other.

Scotty,

Dooody gave you some good advice they should be able to fix this in house with not much trouble. As before mention I would like to see some pics of how it looks currently, it sounds amazing. Good luck


Don