New Order Issues with Dealer

Doubtful they will feel bad.

However a possibility for you is to see if you can order another and flip this one. If the second one has a more favorable date you can both win...

SV

 

I think SV's suggestion is a good one. Tell them to keep the car and order another car. It would help If you ask nicely. It is unfortunate and they likely will not feel bad (but frankly, the salesman and perhaps the dealer may not have known that the car went into production - not a smooth process at Ferrari, unlike the German manufacturers).

 

Just going to play devil’s advocate here....

You were under the impression things could be changed until Dec and the car received in spring. Ok

Car goes into production a bit early, for whatever reason .... giving dealer the benefit of a doubt..... and dealer does not know about it.

Changes are requested. So at this point there are 2 options.

- you take the car
- you do not take the car

What do you want to do? If the dealer has given you these options, there is not much else they can do.

Local dealer did mention their Portofino took longer than expected to come in..... so it might be possible they were planning to give a realistic delivery. Personally I would be more upset if they delivered the car 3 months late. Most folks do not mind getting it sooner..... I understand winter is an issue.

Personal story- I had a vehicle delivered with the wrong interior colour. I wanted black and got tan. Decided I could live with tan and took it. I LOVED the tan.... totally grew on me.... so it worked out for me. Hopefully whatever you do makes you happy. Enjoy the car you get!

 

Welcome to the world of a new Ferrari....

 

Buying my Ferrari new has been the worst purchase experience of my life; not talking only about car purchases.


Should you expect purchasing a car the price of the median home in the US will give you special attention from the dealership, so that you feel more valued than when you buy a pair of sneakers at Neiman Marcus?
No.

Should you expect purchasing such a car, being on the list for another one, get you invited to the dealer unveil of that second car?
Nope.

Should you expect the sales persons to answer your emails and questions while you are trying to conclude your order and add options?
That would be too easy.

Should you then expect them to at least order the car as clearly listed in writing, especially as they did not answer your emails inquiring about options?
Why ask so much?

Should you expect your dealer to circle back with you to verify your spec sheet prior for the car to be placed into production?
Hmmm, in retrospect, is this why they will send you a bill of sale with no detailed spec listed on it?
After all, this is only a 380k daily driver they were selling me, why ask. "It's about trust".

Is asking nicely and being friendly and patient a plus?
Does not seem like it.

Should you expect your car specs to be delivered as ordered?
Be ready for some differences.

Should you expect receiving your model car 1.5 years after you placed your order and 11 months after ownership?
Nah.
Even after 5 follow up emails? Well....

Should you expect to feel like your business is valued, even after putting up with all the mess?
A hint in the answers above.

Would providing very positive answers on the customer survey about your purchase experience, that you know your dealership has read, change any of the points above in the future?
It does not.



Buying a car in the US is generally speaking an experience that is nowhere as good as purchasing a car in Europe (I have purchased 11 cars in the past 7 years in US).
Buying a Ferrari in the US is a very frustrating experience. From the games, seeing your intelligence insulted at every occasion possible, inflated prices (cars are much more expensive in US even considering euro / dollar change, and depreciate far more), simply put plain bad customer service.

How do they think one comes up with the money to pay for F cars? By being idiots in the business we developed and run, not being aware of what a satisfying customer experience is?
I came to the conclusion one's really got to be a big big shot to be treated than the average joe gets treated buying an Audi.

==> Ferrari should really address their distribution in the US.
==> More importantly, US clients should stop putting up with the abuse.

 

Ferrari dealer : "We don't care, because we don't have to."

 

To the OP

Have you politely spoken to the General Manager about your concerns? Giving them options or solutions.. so of which have been mentioned above ?

Hopefully a constructive conversation can be had and a mutual reaolution can be formed.

 

Should you expect purchasing a car the price of the median home in the US will give you special attention from the dealership, so that you feel more valued than when you buy a pair of sneakers at Neiman Marcus?
Actually, I would expect better treatment at NM.

Should you expect purchasing such a car, being on the list for another one, get you invited to the dealer unveil of that second car?
Not until you have bought 3 or 4 new ones.

Should you expect the sales persons to answer your emails and questions while you are trying to conclude your order and add options?
Should you expect that : yes at a reasonable dealership: but this is Ferrari.

Should you then expect them to at least order the car as clearly listed in writing, especially as they did not answer your emails inquiring about options?
Why did you do this through e-mail and not in person?

Should you expect your dealer to circle back with you to verify your spec sheet prior for the car to be placed into production?
No--really no.

Hmmm, in retrospect, is this why they will send you a bill of sale with no detailed spec listed on it?
After all, this is only a 380k daily driver they were selling me, why ask. "It's about trust".
Italian trust is built with blood not with paper and ink.

Is asking nicely and being friendly and patient a plus?
Not unless you are sitting in front of the dealers desk with him typing in the computer.

Should you expect your car specs to be delivered as ordered?
90% correct is good.

Should you expect receiving your model car 1.5 years after you placed your order and 11 months after ownership?
No, not really
Even after 5 follow up emails? Well....
Only if you did this in person.

Should you expect to feel like your business is valued, even after putting up with all the mess?
Italians have a different view of life and business.


Buying a car in the US is generally speaking an experience that is nowhere as good as purchasing a car in Europe (I have purchased 11 cars in the past 7 years in US).
Buying a Ferrari in the US is a very frustrating experience. From the games, seeing your intelligence insulted at every occasion possible, inflated prices (cars are much more expensive in US even considering euro / dollar change, and depreciate far more), simply put plain bad customer service.

Then don't buy it. It really is as simple as that.

How do they think one comes up with the money to pay for F cars?
As long as the bill is paid, they don't give a rat's ass where the money came from.

By being idiots in the business we developed and run, not being aware of what a satisfying customer experience is?
You sound like a high maintenance person. I suggest Ferrari may not be in your best interests.

I came to the conclusion one's really got to be a big big shot to be treated than the average joe gets treated buying an Audi.
You will get better treatment at Audi (or better still Toyota) than at Ferrari.
At Audi (or Toyota) they want you. At Ferrari you want them.

==> Ferrari should really address their distribution in the US.
LOL--would that it were, but it shall never be.
==> More importantly, US clients should stop putting up with the abuse.
If ONLY there were another car with the heritage, looks, sound, and performance................

 

I sound like the guy who has been there and tries to share a frustrating experience with words, which is not always easy.
You sound like the guy who has not and will likely never be.

 

What change were you trying to make?

Porsche is the same way, and I know my dealer was as surprised as I was about the delivery date change.

 

My initial thought is that this all could have been avoided if you had simply made up your mind the first time you did your build sheet.

 

I have my sympathy for the OP. I would just tell the GM in person all the experiences. I will cancel the order. I will let him know that Ferrari is jusy a disposable toy to me.

 

Very elistist to suggest Toyota will suit him better simply because he is not happy with his Ferrari purchasing experiences. I wonder what in your mind having a Toyota would mean.

You do know that the net worth of Toyota is 100 times more than Ferrari, right?

Ferrari is just as a disposable toy as anything else. No need to put someone down just because you may think having Ferrari is a symbol of success and someone else is attacking Ferrari.

 

I suggested that cars manufactured at 1,000 times the rate of Ferrari's will end up with a better showroom experience than buying a Ferrari--if for no other reason than the sales people are more hungry. I used Toyota as an example not as a pointer. it could have been Ford, GM, Merc too.

 

My dealer is selling at MSRP, but not certain as to extra allotments and flipped cars.