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NEW service manager at Boardwalk Ferrari

Discussion in 'Texas' started by Speed Racerette, Aug 24, 2004.

  1. Speed Racerette

    Speed Racerette Formula 3

    May 24, 2004
    1,319
    Dallas, TX
    Full Name:
    She wants Revenge
    FYI-

    I had been working with Jeff at Boardwalk Ferrari to resolve an issue with my car and was informed he is no longer the service mgr effective today.

    The new guy's name is Aaron. He was very nice and personable on the phone. I'll meet him in person when I drop the car off this weekend.


    Frances
     
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  3. lee168

    lee168 Formula Junior

    Dec 19, 2003
    251
    Texas
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    Eddie
     
  4. jimpo1

    jimpo1 Two Time F1 World Champ
    Silver Subscribed Owner

    Jul 30, 2001
    22,080
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    Jim E
    But but but....your car is a..............EURO!
     
  5. WJHMH

    WJHMH Two Time F1 World Champ
    Silver Subscribed

    Sep 5, 2001
    21,940
    Panther City, Texas
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    Will
    Despite that it can still be serviced, but not warranted.
     
  6. Speed Racerette

    Speed Racerette Formula 3

    May 24, 2004
    1,319
    Dallas, TX
    Full Name:
    She wants Revenge
     
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  8. Speed Racerette

    Speed Racerette Formula 3

    May 24, 2004
    1,319
    Dallas, TX
    Full Name:
    She wants Revenge

    Actually, that isn't entirely correct. I can't share the details right now, but the work getting done is on Ferrari's dime. I can say, however, a few phone calls, the assistance of a fellow f-chatter in Berlin and another in Florida combined with EXCELLENT customer service from FNA made it all happen.
     
  9. TigerAce

    TigerAce Formula 3

    May 29, 2003
    1,793
    Dallas, TX
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    Yoshi Ace
    Glad you worked out something so you don't have to cough up more money.

    BTW, are there any Ferraris in the showroom?
     
  10. rob lay

    rob lay Administrator
    Staff Member Admin Social Subscribed Miami 2018 Owner

    Dec 1, 2000
    50,814
    Southlake, TX
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    Rob Lay
    For awhile some dealers wouldn't even service Euro's.
     
  11. Bimmerista

    Bimmerista Formula 3

    Feb 7, 2004
    1,757
    Carrollton, TX
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    Mike
    Yes...several, but no F40 or F50s. What I really miss!! :(
     
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  13. jakermc

    jakermc Formula 3
    Owner

    Jan 17, 2004
    1,778
    Palm Beach, FL
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    Rob
    Any chance this is the Aaron Woods who was at Boardwalk Porsche?
     
  14. SAFE4NOW

    SAFE4NOW F1 Rookie
    Sponsor Owner

    Aug 25, 2004
    3,845
    Dallas Texas
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    Steve F
    One and the same... great guy!
     
  15. TheGeorge

    TheGeorge Rookie

    Apr 11, 2004
    17
    All I can say is that I avoided him when he worked at the P car store.

    George
     
  16. Speed Racerette

    Speed Racerette Formula 3

    May 24, 2004
    1,319
    Dallas, TX
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    She wants Revenge
    With the lack of profile details for the previous two postings I couldn't help but think-

    SAFE4NOW...is that you Aaron?


    TheGeorge...Tim?
     
  17. Brian C. Stradale

    Brian C. Stradale F1 Rookie
    Lifetime Rossa

    Mar 17, 2002
    3,603
    Dallas, TX, USA
    <chuckle> :D

    TheGeorge is definitely NOT Tim... I know both... and there is essentially nothing in common between the two. ;) And no, I don't plan to elaborate.


    I met Aaron today when I dropped off my Stradale for a whole bunch of stuff... seemed nice, treated me right, and didn't even balk at the 3" of bugs plastered to the poor car. ;) Even better, when he called back about some issues I wanted them to check out:

    1) he addressed my whole list
    2) he found the problems (no, "sorry, couldn't reproduce that")
    3) he had FNA's approval to fix an item under warranty
    4) that item caused some excess brake wear, and he had the pads replaced under warranty as well

    And I didn't have to complain or whine or yell at all! So, I'm very pleased with Aaron so far.
     
  18. TheGeorge

    TheGeorge Rookie

    Apr 11, 2004
    17
    Maybe the issue at the P car store was that one of the other service guys was so good. Probably the best I've dealt with.

    Tim
     
  19. twinturbo

    twinturbo Karting

    Nov 10, 2003
    156
    I serviced my car through Aaron over at The Porsche Store before I got banned and he alway's treated my really well and gave top notch service ... I would recommend him over any other ... I'm glad he's moved up and with Ferrari ... you guys are lucky!
     
  20. jimpo1

    jimpo1 Two Time F1 World Champ
    Silver Subscribed Owner

    Jul 30, 2001
    22,080
    Dallas, TX
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    Jim E
    You got banned from the Porsche store?
     
  21. writerguy

    writerguy F1 Veteran

    Sep 30, 2003
    6,786
    NewRotic
    Full Name:
    Otto
    Twin
    You can't just float that baby without explaining....



    it is like saying yeah i was talking to Jim the other day just before he was hit by a meteor and jim was saying.....
     
  22. Brian C. Stradale

    Brian C. Stradale F1 Rookie
    Lifetime Rossa

    Mar 17, 2002
    3,603
    Dallas, TX, USA
    Okay, given I also own a Porsche... who is this service guy that is soooo good?
     
  23. TheGeorge

    TheGeorge Rookie

    Apr 11, 2004
    17
    Wow, you own a Pcar?

    Anyway, I'm talking about Hans. Ask any of Pcar TJ's and see what you get. He is really in a league of his own. I'm sure I'll hear about someone's bad experience with him, but I've been doing business with them since they opened the store and I've had my ups and downs, but overall, I couldn't ask for more. You know how demanding I am of things, anyone who can actually put up with me and deliver, gets my vote.

    Geeeee
     
  24. maranelloman

    maranelloman Guest


    Hans is a GREAT guy...and he is becoming a damned good driver on track, too!


    -Ghetto Fabulous Flava D
     
  25. jakermc

    jakermc Formula 3
    Owner

    Jan 17, 2004
    1,778
    Palm Beach, FL
    Full Name:
    Rob

    I was initially assigned to Aaron when I moved to the area. He was OK, no problems really. Hans is track guy however, so I prefer working with him and call him directly now. Besides, anyone who is able to put up with George's smack talk and still be gracious would be an absolute pleasure to work with for any normal human being.
     
  26. SAFE4NOW

    SAFE4NOW F1 Rookie
    Sponsor Owner

    Aug 25, 2004
    3,845
    Dallas Texas
    Full Name:
    Steve F
    Nope, Not Tim Or Aaron... Steve. I worked along side Aaron at the P store for awhile, good guy... seemed to handle his clients well and didn't try to BS anyone, even when things were heated. That is unusual in this business

    Steve
     
  27. SAFE4NOW

    SAFE4NOW F1 Rookie
    Sponsor Owner

    Aug 25, 2004
    3,845
    Dallas Texas
    Full Name:
    Steve F
    Oh and I updated the 'ole profile too...
     
  28. TheGeorge

    TheGeorge Rookie

    Apr 11, 2004
    17
    Nothing personal against Aaron, he is a good guy and I don’t think he would try rip you off, but here is my analogy:
    Your are at the topless bar, there is the usual local talent on stage one and the main attraction porn star from LA on stage two, where is your money going?

    Thanks for the kind words Rob…….

    George
     

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