No Phone calls or emails from Lamborghini

I don't know 5, what is it with dealers, they get your money and then they don't wanna know. I don't think it applies just to Lambo, but the more you pay the better they should be. I think you'll find from some of the F threads too, that they're not always up to scratch either. It makes me glad i can never afford a new one. Good luck with the ongoing problems.

 

Which Lambo dealership is it, London or Manchester??

I'm the first to complain usually but the people at Lambo Manchester have always gone way overboard to help me. I know the fact the Murci's in Evo every month probably has something to do with it, but i've only ever met genuinely nice decent people at both the dealerships.
If I were you I would insist on speaking to Bruce Compton at London, let us know what happens..

 

5to1 PM Wolfgang, or post something on the Euro section. I'm sure he'd be happy to help, and a friend of his is in the process of buying a Gallardo. Might carry some weight.
Cheers
Simon

 

I tried to get a price quote on various Gallardo and Murcielago components we want to redo in carbon fiber, so I called a friend who's a parts manager at a dealership that has a Lambo dealer subsidiary.


It took them 6 weeks to get prices.

Ferrari prices take about 6 minutes to have a quote sent over. But this was every day harassment to the factory and they refused to hand over the prices, blaming the Americans for not using the database computer right. The Americans said they were following the manual's instructions but the PIN numbers for each part weren't working. Lambo's parts dept in Santa A'gata didn't believe them and wouldn't look it up for them. Six weeks this went on. Finally I got a fax of like 14 pages of parts and prices (and boy are they OBSCENE for Murcielago parts, 3-4x 550 parts).

I feel really bad for my friend who had to deal with all this crap, but all I can say is the dealer<>factory communication for service and parts is deplorable. In America, heads would roll and pink slips would fly over this kind of ineptitude.

 

Perhaps the problem is the lack of competition at this end of the market.
If you get poor service from a Toyota dealer then you just go down the road to the Ford garage or the Nissan place etc.
But if you're paying the kind of money for a sports car that a Lambo costs then there's only really Ferrari in direct competition.

 

5, sorry to hear of your hassle, but I can agree that Bruce Compton is a superb guy (although in sales) and if he can help he will. I know him personally, and he sold me my Fezza 360 at Maranello when he was there, and it's nothing to do with the dealership in my opinion, it's all down to the people.........!!

Let us know how you get on, as I'm considering a G or M, from Lambo soon.....

Paul