Omnifitness Equipment

About to begin ranting here, so bear with me. Back in September I bought a Lifecycle C9i and a Vectra 1850 from Omnifitness (chain of fitness equipment stores in the New York/New England area). Equipment was delivered and set up in late October. It became imediately obvious that there were some issues with both items, so I scheduled a service call. The service Tech came out on 11/8 (6 hours earlier than scheduled when no one was home) and fixed a few of the minor issues. He had to order some parts and check into the cause of one issue that he couldn't diagnose. Once that was done, they were supposed to schedule a followup visit.

Six weeks went by and didn't hear back from them. Called the store that I bought the equipment from (its their policy that you have to call the store), and they indicated they would look into it and that I would be getting a call from the service people. Ten days go by, and nothing. I call the sales guy back and he's surprised I haven't heard from them. He tells me they have no record of the 11/8 service call or what is still wrong with my 1850. Indicates he'll take care of it. Another 10 days go by, and nothing. This goes on two more times (with about 10 days between each phone call), each time I call him I have to re-explain what is wrong with the equipment (apparently they don't document anything). I end up taking photos to show what the problems are with the 1850 and send them to the sales guy. He acknowledges receipt of the photos and says he sent them along to service so they can order the appropriate parts. He said I should hear from them in a day or two. Two weeks later and I still haven't heard anything. Send him an email asking if the Service Department has my correct phone numbers. That was Wednesday.

Today I get a phone call from the Service Scheduler, who wants to schedule technicians to come out to look at my equipment so they can diagnose it. He has no record of what was done on 11/8, nor does he have the photos that I sent so they could determine what parts to order.

What the f@$#??? How the hell do they stay in business??? Its been more than 5 months since I bought this stuff and it still doesn't work right.

Anybody else ever deal with these people?

Troy

 

Normally I am on top of this kind of stuff. Between the holidays, recent travel and other pressing issues at work, this has dragged on much longer than it should have.