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online Ferrari Store purchase issues

Discussion in 'Ferrari Discussion (not model specific)' started by spike308, May 26, 2011.

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  1. spike308

    spike308 F1 Rookie
    Owner Silver Subscribed

    Nov 8, 2003
    4,715
    Austin TX!
    Full Name:
    Mike Z
    #1 spike308, May 26, 2011
    I've bought a few things (watches) from Ferrari Store on line, never a problem

    I've ordered another watch, and now I'm getting calls from Fed Ex, wanting to know the value of the PARTS of the watch ( 2 calls so far). Its being held up by customs. I've contacted "customer care" with Ferrari Store, to which I have received no responses. Apparently, customs wants to know this info. Why? who knows? For me to pay tax on the item? I should have told them the parts are worth $1 USD each, for a total of $3USD.
    I'm really glad I paid for "expedited" shipping...

    Anyone else run into this?
     
  2. Retail

    Retail Karting

    Jun 9, 2010
    76
    Eastern US
    Full Name:
    Retail
    #2 Retail, May 26, 2011
    Yes, sent Customs my receipt for my watch, they cleared it and charged me nothing. Ferrari Store does not annote the items they send properly so it triggers Customs to place a hold. And Ferrari Store does not answer their queries so you need to be proactive or your item will sit there in limbo. I told Ferrari Store they need to fix this problem in a recent customer service survery they sent me. Every item I've ordered has been hung up in Customs.
     
  3. speed racer

    speed racer Formula 3

    Feb 16, 2008
    1,462
    Burr Ridge IL.
    Full Name:
    PJ
    #3 speed racer, May 26, 2011
    I recently ordered a couple of backpacks for the kids. That were unavailable here in the US. Paid for expediated shipping via FedEX and the items were held up at customs until they received a description of the items and their cost from me. FYI. Days of shipment do not include the time spent being held by customs.
     

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