Please Read : Cavallino wall sculpture from Stevemaman- Disaster

I guess I have no choice but to ask for advice from you guys...........



I responded to this guys post:

http://www.ferrarichat.com/forum/showpost.php?p=135008936&postcount=54


in this thread:

http://www.ferrarichat.com/forum/showthread.php?t=61863&highlight=cavallino+steel

I paid $300 +$50 Shipping

Here is the short ver.
====================================

Here's where I am.........

I bought one from Steve on the June 19th that he said would ship THE NEXT DAY.

Well, he finally shipped it July 11th and I received it on July 14th in about 3 major pieces and many chips.

I contacted Fedex that day and they came the next day to pick it up and send it to "Damage Claim Dept.". They were

done reviewing it in three days (July 20th) and the item was returned to me.

As of AUG 5th 1:45 PM

Steve has yet to:

1. File a claim
2. Refund my money
3. Send another
4. Contact me in anyway

I have notified by Fedex he only has a couple more days to file a claim.







I payed via Paypal- ----- What to do?, What to do?







HERE IS THE LONG VERSION
=============================================================

6/19/05 (Sunday)

Do you have paypal?

How soon could it be shipped?

What is it made of?


Reply:
it can be shipped Monday.

the one in the picture can be sent to you....

it is made of a hardened type of plaster... they use this type of plaster for ogee moldings in houses...it is a super

hard compound of plaster/hardered/fibers.... very tough and solid...

[email protected] is my paypal account email adress..... www.exoticaronline.com is my dealership....


email me at [email protected] if you do send the funds....i rarely go into my hormail acount...

add at least 50 $ for shipping / packing properly...

=========================================================
6/19/05

Sending money now

Reply: From Stevememan

wow,i guess you really dont want to miss it ! i wil get 3 more later in the week... in a ny case,i will mail it on

monday... send me a pm with a tel # if i need to reach you...
Forward Message

=============================================================
6/28/05

Originally Posted by LetsJet
Steve,

Did it go out? Do you have a tracking number?

Reply: From Stevememan

emd of this week,it will be mailed...
========================================================
7/6/05

Hey Steve,

I sent you money awhile ago and you said you'd ship it right out. Then you said you'd ship it last week. Well, I

haven't heard from you......... Is everything ok? How about a tracking number?

Reply: From Stevememan

it is boxed up and will be mailed when my employees are back from vacation monday...all of quebec is usually pn

vacation 1st week of july !
========================================================
7/14/05 ITEM ARRIVES via Fedex in pieces.

I contacted Steve via phone the minute I opened it and told him it arrived broken. He asked me to send email to show

the damage and I did. (Picture below)

From Stevememan "OK..EMAIL ME A PIC"
----- Original Message ----- From: "Eric@Fchat" <[email protected]>
To: <[email protected]>
Sent: Thursday, July 14, 2005 2:42 PM
Subject: cav





I've contacted fedex and they are coming tomorrow to inspect. They told me to tell you to contact them so they can

send the forms to make a claim.
=======================================================
7/14/05

To: "Eric@Fchat" <[email protected]>


too bad...fax me whatever fed ex will sign.. 514-448-xxxx ....call me at 514-823-xxxx tomororw after they come and

sign tthe damage report


----- Original Message ----- From: "Eric@Fchat" <[email protected]>
To: <[email protected]>
Sent: Thursday, July 14, 2005 2:34 PM
Subject: cav



Here you go.........




=======================================================
7/19/05

Originally Posted by LetsJet
What is the status?

They picked up the item on Friday. When I called today, they said you had not filed a claim.

At this point, I'd like my money back instead of a replacement.

Thanks


Reply: From Stevememan
we just received the fax from them to file a claim.

==========================================================================================
7/19/05

From Stevememan:

are they returning the item here ?

i will not refund the $.i will file a claim and replace the item.

i have no proof that you received the item like that or maybe you dropped it and broke it.
but,i will work with you and replace it.


My Reply :

Steve,

It is unfortunate you would question me. It shows what kind of person you are. I can tell you the way it was packaged

there was no way it wasn't going to be broken.

I do not want another one because it is easily breakable, heavy, and no bracket to mount it on a wall. Also, it had a

terrible paint smell.

I think if you send another, it will break in shipping and we will be going through this again.

Please refund my money. If you want to wait until you get reimbursed I don't care. I would just like you to do the

right thing.

==========================================================================================
==========================================================================================







I haven't heard one word from this guy. I spent $350 for broken plaster..........

FYI

The only way this item will ship safely is if it is foam sprayed around it like most sculptures.

One other note: There is no mounting bracket and I'm not sure if you could drill anything into this as it's pretty

fragile. I think mounting bolts or something needs to be placed during the manufacturing otherwise it looks nice.



What to do? What to do?

I've always had such good relations with fellow Fchaters this has me stumped
Image Unavailable, Please Login

 

Thanks,

This is what I know:

I didn't ship it, he did... so I don't know what he entered as the value or insurance. It might not have been broken when he shipped it, but there is no way this item could have arrived safetly. It was packaged in bubble wrap and was sandwiched between two wood boards. It could easily slide around hitting the sides of the box.

I don't think it's Licenced, but I didn't think the Cav is registered.

He said he would send another but I haven't seen it. If he shipped it the same way, it will brake. Also, there is no way to mount it. If you drill into this it will brake. Therefore I don't want another one.

I have all packaging and broken peices.

 

Well I think we should start another thread about Ferraris trademarks, if you want. It's a bit off the topic. Though, I'm sure if you asked them, they will say no you can't use it. Most companies place a TM or registered mark if it is trademarked. For example, I'm looking at an Epson box with a small R next to Epson. I'm sure what you wrote is Ferraris policy on their website.

 

Thanks Uro,

As you can see, I waited a considerable amount of time before posting anything in hopes of getting the matter resolved.

I just don't want to see this happen to a fellow Fchater. I think this experience might help someone else here.

I understand he sells used ferraris. I wonder how other customers feel about his business practices.

Edit:

Here is his website http://www.exoticaronline.com/

Anyone know anything about it?