Poor Paint Condition on Brand New Ferrari | FerrariChat

Poor Paint Condition on Brand New Ferrari

Discussion in '458 Italia/488/F8' started by F458Spider, May 11, 2015.

This site may earn a commission from merchant affiliate links, including eBay, Amazon, Skimlinks, and others.

  1. F458Spider

    F458Spider Karting

    Apr 12, 2015
    185
    #1 F458Spider, May 11, 2015
    Last edited by a moderator: Sep 7, 2017
    This is not a complaint about my Ferrari dealer (they have been great to work with through the entire buying process). This is a direct complaint about Ferrari's complete disregard for basic quality control.

    My F458 Spider arrived at the dealer last Thursday. I stopped to see it on Friday and it happened to be parked safely outside in the sun. I has asked the dealer in advance not to touch the paint because I wanted it to be pristine (without any chemicals etc) and ready for a wrap. If the car needed to be polished, I wanted the pro detailer to do it.

    So I look down at the hood and I couldn't believe the condition of the paint. It was not dirty, but it was about the same condition of my 1995 F355 with 4000 miles on it back in 2001. Swirl marks everywhere. I thought there might be a few light scratches, but the entire hood and car was covered in light swirl marks.

    We all know that Ferrari's paint is too soft. It scratches and chips easily. So my theory is that after the car was tested on the road and track, someone rushed a wash and dry using towels that were old and/or dirty (and they likely didn't use new microfiber towels). So the new, soft paint was easily scratched.

    Usually the dealer does a detail, but I asked them not to, so I got to see how poor the quality control is for a new Ferrari. A Toyota has a better shine coming off a ship than my $300k+ Ferrari. I couldn't believe it.

    I've attached a picture of the hood. If you bring it up on an HD monitor, you can see how bad the scratches are. They might not be deep, but this is a brand new car! Seriously?

    It's about time Ferrari paint their cars like Porsches etc. Ferrari is way behind in paint technology as far as I can tell. I heard some supercars take a month to go through the paint process, whereas Ferraris only take two or three days. It just doesn't make any sense why Ferrari would cut corners on the paint.

    At a minimum they should be more careful in taking care of the paint after the car is tested.

    I'm not sure if many here have experienced this because most buyers receiving their new cars probably don't ask for the dealer to not wash and detail the car. Who knows how much of the clear coat is lost before the new owner even drives the brand new car.

    When the pro detailer saw the car today, here is what he said:

    "The paint is ridiculous. I honestly have neer seen it this bad on any Ferrari we ever had as new."

    Again, I think it's because most new cars are detailed at the dealer. So this illustrates how poorly Ferrari treats the paint after the car leaves the factory for test.
    Image Unavailable, Please Login
     
  2. THE RED MENACE

    THE RED MENACE Formula 3
    Owner Silver Subscribed

    Jun 24, 2005
    1,378
    Sorry to hear this, hopefully when your detailer is done with it, it will look as it should. My car should be here next month and I am going to send my car right to the detailer as well.
     
  3. Solid State

    Solid State F1 Veteran
    Owner Rossa Subscribed

    Feb 4, 2014
    9,650
    Full Name:
    Maximus Decimus Meridius
    Sorry for your troubles. I know you asked the dealer not to touch the paint but how do you know someone there didn't at least rub a cloth over it? The salesman may not even know if they did.
     
  4. F458Spider

    F458Spider Karting

    Apr 12, 2015
    185
    Good question. It is possible, but unlikely. Because I made the request to my sales person and the admin who helps with all the details 8 weeks, 6 weeks, 4 weeks and 1 week in advance. Just before the car arrived, I had them telling me that everyone knows the car is not to be touched. This was not some passing request. They made a note of it in the service notes. It arrived last Thursday, and I was there on Friday afternoon.
     
  5. justthebest

    justthebest Formula Junior

    May 14, 2014
    319
    Denver, CO
    From the looks of it, I'd agree with Solid. All the new Ferraris I've seen at dealerships do not show this damage. I'd bet $20 that someone - most likely not at the dealership per your explanation - wiped it down with a dirty chamois to get some rain / moisture off of it.

    Either way, make sure you enjoy the driving experience!
     
  6. TheMayor

    TheMayor Nine Time F1 World Champ
    Rossa Subscribed

    Feb 11, 2008
    98,787
    Vegas baby
    Here is what people do not understand.

    The final paint detail is done AT THE DEALER, not at the factory. And it makes perfect sense. The car is going to be transported by truck and ship and it's going to sit around a week or so in NJ waiting for documentation. Its going to be 6 weeks to 2 months in transportation from factory to being turned over to your hands.

    If you skip this step, then the paint looks poor. Why would you expect it not too?

    Now, some dealers do poor job in paint prep before giving it to the customer so YMMV. Some are great, some not so great. And, the cars do at times have poor quality clear coats with orangepeel.

    But the final detail comes from dealer prep. If you skip this step, expect poor results.
     
  7. Rcktrod

    Rcktrod F1 Rookie

    Dec 21, 2010
    3,946
    USA
    Makes perfect sense.
     
  8. noone1

    noone1 F1 Rookie
    BANNED

    Jan 21, 2008
    4,612
    Los Angeles
    Full Name:
    Mike
    There are plenty of threads on crappy paint from the factory. It is what it is. Fortunately it only takes like $300 from a good detailer to make it look like a million bucks.
     
  9. FE458IT

    FE458IT Formula Junior

    Jul 17, 2013
    444
    Toronto
    Not unusual, paint correction from a good detailer as the previous poster indicated is a must.
     
  10. ferrari_envy

    ferrari_envy Karting

    Sep 5, 2009
    68
    1st world problems.

    Joking aside, you did want to see how bad the paint was, perhaps with all that money into R&D, they have no time to higher people to prep the car. I mean it's going to be in transit and it would make sense just to ship it out and let the dealer deal with it.

    Some things like this shouldn't be seen from the public. I am surprised the dealer took your request. Dealers should not be allowed to release the cars in this condition since they are the last person a client deals with when receiving the final product.
     
  11. Lonnie

    Lonnie Formula Junior

    May 22, 2013
    499
    NY/Delray Beach FL
    Full Name:
    Lonnie Mandel
    Picked up my brand new 458 this past Saturday and the black paint under the engine bonnet is already peeling...
     
  12. dustman

    dustman F1 Veteran
    Rossa Subscribed

    Jun 12, 2007
    9,059
    We shouldn't be surprised....look how poor the radio, nav and other systems are.

    But that engine is money!!!
     
  13. F458Spider

    F458Spider Karting

    Apr 12, 2015
    185
    I respectfully disagree. This is an excuse for poor, soft paint. It doesn't happen this badly with BMWs, Mercedes, Toyotas and other imports. If the dealers have to do it, then it's a cover up for poor, soft paint. And even if Ferrari doesn't want to change it, then at least make sure anyone who touches the car uses lots of lubrication (water and other chemicals) and brand new, micro fiber towels. They can afford it given what we are paying.

    Ferrari has known about this issue for years. They could have either changed the paint or process, or easily made sure that when people at the factory or post road test touch the car that they use materials and processes that minimize the damage to the brand new paint.

    A rule that says the dealers must detail the car is not fixing the core problem. It's bad production/supply chain management. It's just covering up the result. It's basic management 101.
     
  14. 2GT

    2GT Formula 3

    Aug 25, 2008
    1,830
    Western NY
    Full Name:
    Fred
    I couldn't agree more. I have read posts by new owners who can't wait to pay over $10K for "paint correction" to a paint finish that would make a former Yugo employee blush. I would think the problem is more with the paint than the car's testing and shipment, because the cars are partially wrapped in clear plastic while undergoing road testing, and are practically "cocooned" in white wrapping before shipment. I have to wonder whether the owner of a new Aston Martin, Bentley or Rolls-Royce expects such poor paint at new-car delivery as the price of owning such a vehicle. It's no answer to say that you buy a Ferrari for the engine, not the paint finish. The average Lamborghini, in my experience, has a better paint finish than one of our beloved Prancing Horses. There's really no excuse in this day and age, in my opinion. Fred
     
  15. dmark1

    dmark1 F1 World Champ
    BANNED Owner

    Feb 26, 2008
    11,439
    Americas Team Headquarters
    Full Name:
    Mark
    #15 dmark1, May 12, 2015
    Last edited by a moderator: Sep 7, 2017
    When I received my Speciale AFTER dealer detailing the paint finish was poor. 900 bucks later with the worlds greatest Detailer (IMO) it looks better than any Rolls. This same Detailer told me that my finish was actually pretty good compared to most Ferraris. He went on to state that the LaFerrari (!) that he had done the previous week was in much worse shape than mine! A LaFerrari! He stated that after painting and release from the factory the cars are stored a few blocks away awaiting shipment and that during this unprotected time much of the damage is incurred. I have no way of verifying this. It CAN be fixed though...
    Image Unavailable, Please Login
     
  16. F458Spider

    F458Spider Karting

    Apr 12, 2015
    185
    Update from my pro detailer:

    "The marks that we are seeing are caused at the polishing station in the factory by the high speed buffers used to eliminate any wet sanding marks after the paint is applied.
    Most of the F cars come to us untouched by the dealers. We do the final polishing when needed. Yours is worse then what I am used to seeing."

    "The paint correction will take 3 steps process to get the surface ready for the X-Pel application. Correction compound, medium polish and jewel fine polish. The glaze and wax steps will not be done because the film needs surface free of any fillers or waxes."

    I would rather pay a specialist $950 to do this right. I don't trust Ferrari on paint after reading all the posts on this forum. I've come to understand it's the cost of owning one of these beasts. Maybe someday Ferrari will actually listen to customers and fix this paint issue.
     
  17. F458Spider

    F458Spider Karting

    Apr 12, 2015
    185
    Great looking car!
     
  18. icoburn

    icoburn Karting

    Jun 14, 2012
    173
    Franklin, TN
    Full Name:
    Ian Coburn
    The damage on the hood and probably all over the car is not solely the result of a wash or wipe down, it's poor finishing at the factory. What you are looking at are rotary buffer swirls, trails and haze from the clear coat not being polished properly. It's either operator neglect or inexperience that causes that. Either way, it happened at the factory and they should have QA in place to catch these issues instead of expecting the dealer or customer to address them. They should fix it at the paint shop or during final QA, there is no good reason for such poor quality especially on a high end car. It's just straight up laziness and disregard for quality.
     
  19. F458Spider

    F458Spider Karting

    Apr 12, 2015
    185
    Yes, that's exactly what my detailer just explained to me. Thx!
     
  20. ferrari_envy

    ferrari_envy Karting

    Sep 5, 2009
    68
    In my opinion Ferrari have purposely left the paint like that so customers can get double the 'wow' factor.

    1.) wow....when you receive the car, you are so amazed by the beauty of the car. Then you notice the paint blemishes.

    2.) WOW....You take it to a professional detailer and he fixes the issues and you fall in love again.
     
  21. F458Spider

    F458Spider Karting

    Apr 12, 2015
    185
    LOL, I needed that!
     
  22. BigTex

    BigTex Seven Time F1 World Champ
    Owner Rossa Subscribed

    Dec 6, 2002
    79,218
    Houston, Texas
    Full Name:
    Bubba
    Sadly that does not cover the docks, or the overland transport companies.

    I see VWs by the thousands at the Port of Houston, wrapped in the white shipping film.
    Whoever peels that off first, sees the Factory paint.
     
  23. RCorsa

    RCorsa Formula 3
    Owner Rossa Subscribed

    Apr 5, 2014
    2,040
    West Coast

    Those types of swirls are not from dirty towels. They are too circular. This is from some type of buffing done on a hand machine probably with too rough a grit.. its in the clear coat not the paint itself so its easily corrected....The Orange peal issues some folks have are harder to correct...
     
  24. greg328

    greg328 F1 Rookie

    Nov 17, 2003
    4,178
    Austin, TX USA
    Full Name:
    Greg
    How does 360/430 paint compare to 458 paint quality?
     
  25. Traveller

    Traveller F1 Veteran

    Apr 10, 2009
    6,323
    UK
    Full Name:
    Tim
    If only. My 458 Spider cost more like $5,000 as did my F12. If you want to get really depressed, just take a peek inside the rear flying buttress, either side of the rear window. The orange peel will be obvious to anyone and it seems this is a particularly bad area, I assume being more inaccessible to the robots.
     

Share This Page