Although I have never had an experience with an actual PPI yet with either of these two. I have on a couple occasions spoken to a person in each establishment and they were very friendly and did not mind taking time to speak with me. Especially Classic Coach, He spent a good 10 minutes with me on the phone regarding my questions about the 30 mile service for a 328. CLASSIC COACH 908 352 3939 WWW.CCFERRARI.COM CENTRAL NJ FERRARI JOSEPH COLLADO, He's a sales manager. 732 248 9100