Is it just me or others feel the guy lacks certain customer service skills required dealing with customers as a service manager? Believe it or not I get more service at Anderson Chevrolet when I take my Suburban in for service than I do at FoSF. They have screwed up my car and kept it there for weeks, over charged me and performed the same service twice in some cases to make it right. They have performed virtually all scheduled and warranty services on my car from day one. The guy continuously puts me on the defensive. I have tried so many different ways to get on his good side and I have failed miserably. I've been in sales and marketing and I know a few things about dealing with people and to me this guy is clueless. I am wondering if I make him be like that or there are others who share the same feeling. I am about to write a complaint letter to his management and want to get some inputs. Your inputs are greatly appreciated.