Props to Piloti! | FerrariChat

Props to Piloti!

Discussion in 'Other Off Topic Forum' started by Gilles27, Sep 2, 2008.

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  1. Gilles27

    Gilles27 F1 World Champ

    Mar 16, 2002
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    Jack
    #1 Gilles27, Sep 2, 2008
    Last edited by a moderator: Sep 7, 2017
    I had a pair of Piloti driving shoes that I bought about 7 years ago. After about a year of moderate use, the leather tore on the inside of one of the shoes. I was a little disappointed and contacted the company. Their rep told me to send the shoes back, and if the damage looked like a manufacturer's error, they would be happy to replace them. Well, I'm lazy. And they sat in my closet until 2 weeks ago when I decided to send them back. You could tell by the soles that they hadn't been used too much. Well, today we returned from running errands and found a box on our front step. Inside?
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  2. agup48

    agup48 Two Time F1 World Champ

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    Nice, those shoes look pretty nice, are they light?
     
  3. Gilles27

    Gilles27 F1 World Champ

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    Yeah--I also asked if they could send me a different color. But that was being a little too ambitious...
     
  4. agup48

    agup48 Two Time F1 World Champ

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    :D

    That's a while, 7 years, try doing that with other brands. Good thing your shoe size didn't change. :D (Unless it did, and they sent you the new size.)
     
  5. darth550

    darth550 Six Time F1 World Champ
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    Good on them. :)

    Nordstrom will do things like this with shoes too.
     
  6. Dilancer

    Dilancer F1 Rookie

    Jan 28, 2007
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    Awesome customer service! :)
     
  7. AntonyR

    AntonyR F1 Veteran

    Apr 12, 2004
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    they got what they wanted, WOM. you cant pay for better PR

    Congrats and none the less, great customer service


    Antony
     
  8. agup48

    agup48 Two Time F1 World Champ

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    Excuse my business terminology ignorance but what is WOM? I am guessing Wide Open Media which is probably way off. :D :D
     
  9. Osiris_x11

    Osiris_x11 Formula Junior

    Oct 30, 2007
    635
    Austin, Texas
    Word Of Mouth (Marketing)... generally smaller, upscale/import/'luxury' goods manufacturers/suppliers are very accommodating.

    Almost 20 years ago, I had a $110+ set of Nike Air Max running shoes that I prematurely wore-out (distance-running/training). Nike sent me a replacement pair, ASAP. Sadly, I don't see that happening now, in this day & age!
     
  10. Grigio 308

    Grigio 308 Formula Junior

    Apr 8, 2004
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    Kevin Fielden
    On a flip-side, I had a pair of simple, white canvas Sperry Top-Sider slip-ons. I bought them on sale and put them away for the future when I needed a new pair for the summer. When I opened the box, the rubber (on only one) had "yellowed". I actually found the humor in the situation but decided to write an executive at Sperry regarding the product. Never received a reply, much less a replacement. So now a few years later, here I am writing... had they offered a simple gesture of customer service, this email would have been in praise rather than complaint. Guess they made their own bed... and I now have a pair of slip-ons that will be relegated to "car washing" shoes...
     
  11. agup48

    agup48 Two Time F1 World Champ

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    ah thanks. Sorry, kind of a late thanks. :)
     
  12. Fred2

    Fred2 F1 World Champ
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    I think a big part of their ability to warranty a pair of $100 shoes is that it cost about about $2 to make them in china.
     
  13. Gilles27

    Gilles27 F1 World Champ

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    Damn! Shoulda asked for a few pair.
     
  14. Cicada

    Cicada Formula 3

    May 22, 2005
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    Bryan
    i hae those exact same shoes, maybe in a different color, though. I got 'em a marshalls a few weeks ago for $15! :D
     

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