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Question for US customers of Hill Engineering

Discussion in 'Technical Q&A' started by surfdoc37, Jun 13, 2005.

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  1. surfdoc37

    surfdoc37 Karting

    Nov 19, 2004
    124
    St. Louis, MO
    Full Name:
    Mark M.
    #1 surfdoc37, Jun 13, 2005
    I placed a small order, well, small if it weren't that I need the bolts to hold a wheel on my car, with Hill 10 days ago (Friday evening). Did not get any confirmation from them that the order was received or shipped, or an answer to my follow up e-mail 3 days ago (also Friday evening).

    I realize that I likely ordered after close of business on a Friday and that it takes time to ship from UK to US.

    But is the usual M.O. that their parts just arrive at your house after several days? Most 'net merchants seem to confirm by return e-mail. I'm a little anxious to have wheels back on my car, and could use a shot of confidence.
     
  2. Ricambi America

    Ricambi America F1 World Champ
    Sponsor Owner

    Dec 7, 2003
    16,462
    Winston Salem, NC
    #2 Ricambi America, Jun 13, 2005
    Mark -

    As a fellow St. Louis native, perhaps I can help. If you can shoot me quick dimensions of your bolts, I might have them in stock. I'll happily ship them to you at N/C, and I'll get squared away with Paul Hill. I speak with him daily, so I'm sure it's nothing sinister.

    If I've got them, I can have a FedEx headed your way tomorrow morning. I need to know:

    1. How many you require
    2. Length from top to bottom (in mm)
    3. Length of threads (in mm)
    4. Size of head (in mm)


    Best,
    Daniel
     
  3. Birdman

    Birdman F1 Veteran

    Jun 20, 2003
    6,689
    North shore, MA
    Full Name:
    THE Birdman
    #3 Birdman, Jun 13, 2005
    Daniel,
    Now THAT is service! What a nice offer.

    Birdman
     
  4. Ricambi America

    Ricambi America F1 World Champ
    Sponsor Owner

    Dec 7, 2003
    16,462
    Winston Salem, NC
    #4 Ricambi America, Jun 13, 2005
    Last edited by a moderator: Sep 7, 2017
  5. thecarreaper

    thecarreaper F1 World Champ
    Silver Subscribed

    Sep 30, 2003
    18,095
    Savannah
    #5 thecarreaper, Jun 13, 2005
    Ricambi rocks. what a nice gesture i need stuff for the Dino i just bought so i hope you stay in a good mood! :)
     
  6. PassionIsFerrari

    PassionIsFerrari Formula 3

    Aug 15, 2004
    2,454
    #6 PassionIsFerrari, Jun 13, 2005
    My order from Daniel was better then perfect. I was extremely happy.
     
  7. Speed Racerette

    Speed Racerette Formula 3

    May 24, 2004
    1,354
    Dallas, TX
    Full Name:
    She wants Revenge
    #7 Speed Racerette, Jun 13, 2005
    I placed an order with Hill, received an e-mail confirmation and parts came very quickly thereafter. Maybe something went haywire with the internet connection??? I would definitely send them an e-mail directly. There are lots of threads on this board with happy Hill customers.
     
  8. lusso64

    lusso64 Formula 3

    Apr 12, 2004
    1,535
    Simi Valley
    Full Name:
    David
    #8 lusso64, Jun 13, 2005
    From personal experience, when you order online with Hill, you DO get a confirmation email.

    Also, as Daniel/Ricambi is a (the?) distributor for their products in the USA, it is easier and quicker to get Hill products from him. By all accounts, a little cheaper too, given that your credit card company might crucify you on the exchange rate.

    Dave
     
  9. surfdoc37

    surfdoc37 Karting

    Nov 19, 2004
    124
    St. Louis, MO
    Full Name:
    Mark M.
    #9 surfdoc37, Jun 14, 2005

    Read 'em, which is why I was confident when ordering and puzzled to have not heard back.

    Big thanks to Daniel at Ricambi for offering his help; I've PM'ed separately.
     
  10. 348paul

    348paul Formula 3

    Dec 27, 2002
    1,098
    Kent - UK
    Full Name:
    Paul Hill
    #10 348paul, Jun 14, 2005
    Mark,

    Have sent you a PM.

    Paul
     
  11. barranr

    barranr Formula Junior

    Jul 7, 2004
    287
    Herndon VA
    Full Name:
    Rod Barrand
    #11 barranr, Jun 14, 2005
    I purchased a receiver dryer from Daniel, good price, shipped fast. Was on my door step in a couple of days and gave me a follow-up call to make sure i got it ... The Best
     
  12. FasterIsBetter

    FasterIsBetter F1 Veteran

    Jul 22, 2004
    5,856
    NoNJ/Jupiter FL
    Full Name:
    Steve W.
    #12 FasterIsBetter, Jun 14, 2005
    I just bought some brake pads from Daniel last week. After an initial quote that was acceptable to me, he called me back after he'd checked the price, and told me it was LESS than what he had quoted me! Amazing! He easily could have taken advantage of me, but did not. Now that is an honest businessman. The pads were at my house in 2 days, even though I told him I wasn't in any rush. Excellent service, very helpful and informative on the phone, and he's convinced me as far as honesty goes. He's definitely won me over as a customer.
     
  13. ghost

    ghost F1 World Champ
    Lifetime Rossa

    Dec 10, 2003
    10,046
    Singapore
    #13 ghost, Jun 14, 2005
    Dan is THE MAN! Not only by virtue of the way he works his business, but also on the personal front, going out of his way for people with nothing expected in return.

    I'm desperately trying to convince him to buy a Ferrari dealership, but it's been a hard sell thus far. - :D
     
  14. surfdoc37

    surfdoc37 Karting

    Nov 19, 2004
    124
    St. Louis, MO
    Full Name:
    Mark M.
    #14 surfdoc37, Jun 14, 2005
    Got a nice note from Paul Hill. Apparently order is shipped, just not here yet, confirmations lost in the ether. Thanks to all that offered assistance.
     
  15. FasterIsBetter

    FasterIsBetter F1 Veteran

    Jul 22, 2004
    5,856
    NoNJ/Jupiter FL
    Full Name:
    Steve W.
    #15 FasterIsBetter, Jun 14, 2005
    Glad to hear things worked out.
     

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