In case you were not aware - SBC DSL uses off shore phone operators for their tech support. I have talked to nice people in India and in the Phillipines. They read their scripted questions and answers quite well. Unfortunately, they have no clue how to solve a problem in a timely manner. Once Oct rolls around and I can dump this junk I am headed back to a cable modem. I am also getting voice over IP phone service and telling SBC to cram their entire service package. Oh...as long as your phone is working your DSL will be up. Yea, go believe that one. The kicker is when my complaint was "My DSL light is off." The fix from the technician was "your password needed to be reset." Helloooo! As long as the DSL was making it to the modem I could connect...passwords were just fine. Well, I hope I have bought a few plates of Tandori chicken for some Indian family with my monthly bills.