Should a Ferrari repair facility fill your tank....

How big is a Ferrari tank? 20 gal max? At 2 or 3 bucks a gallon?

Shade tree place, no expectation, charge them. Ferrari dealership with all the $$$ that implies, -and- usually return customer? Especially if they bought the car there? Fill it up. If a particular customer is the problem, ask them to buy a McLaren.

Just my $.02 as a dude that -doesn't- expect anything from anyone.

 

LMAO. BF services McLarens, no?

Once? Sure, do the owner a solid, especially if you need to road test it.
It's the small kindnesses that create loyal customers.

More than once? Hey, there's a Mobil station down the block!

T

 

Nothing is "for free". You end up paying for it one way or the other.

 

"How big is a Ferrari tank? 20 gal max?"

27.7 gal in 575..

 

For Indy shops, dropping off your car on empty is rude. I know several, and just because they work on Italian exotics does not mean they are landed gentry. More likely they’re busting their butts to make a decent living. Expecting them to take time out of their day to go add fuel to your car, and pay for it nonetheless, is rude. Here’s an alternate thought... keep adequate fuel in your car, and bring your Indy a box of doughnuts or a 12-pack of IPA when you drop off your car. That will buy you goodwill that far exceeds a few gallons of gas.

 

I don't have the expectation of the shop giving me a free fill up. The only time I received one was for my new Lexus LS460. There was a recall that required them to keep the car a couple days. The dealer provided a loaner and they filled the gas tank. Lexus also gave a $500 credit to be used at a dealership. The Lexus dealer routinely washed customers cars, however, they drove it through an automated car wash. I always put a post it note on the steering wheel, "DO NOT WASH".

I had one of my Ferraris serviced at an Aston Martin dealership. They test drove it and added some Shell gas, which was appropriately detailed in the bill.

I don't expect any "extras". I agree with The Mayor that nothing is for free.

 

Would not want to waste their expensive time. Don't want crap fuel either or fuel slopped anywhere or the lowest ranking employee sent out on their own. Or a fine mechanic sent out for fuel like a schoolboy because I'm too important. It's a simple courtesy that shows respect toward the business I chose to hire. I give them a clean workplace too, I think when evidence can be seen that you care it may help others to act similarly.

 

After thinking about this for awhile...what about going to your bank and getting a wallet full of money just for walking in. I may change my mind on this one. LOL.

 

Brings back memories of road trips to CA in mid-2000s and $100+ refuel stops.

 

When I pick my car up from the dealer, I expect it will have at least close to the amount of gas it had when I brought it in. And I expect they will hand wash the car. I would think the dealer would prefer clean great looking cars leaving its service area and dealership as well!

 

For me, the answer is YES they should. But it doesn't bother me if they didn't.

 

I expect the repair or service well done in a timely fashion and the car clean (not detailed unless I want and pay for it) with fuel at or about where I left it. Pickup and delivery definitely.Nothing more or less. Loaners are nonexistent at my dealership considering most Ferraris are a 3rd or 4th car at the least. As for the donuts -ok if you like the guys but forget about the IPA- unless you want your car to have it’s nuts and bolts under or over tightened


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Steve , two thoughts on this . Number one I would never drop the car off anywhere with the gas level on red. Number two if they did fill it with gas I would expect that it would be added to my bill and say thank you and I’m sorry about that. Best , Kirk.

 

Dropping off a car empty is silly.

That said, when you get a Porsche loaner, they don't charge for the gas use.

 

In the old days many dealers had pumps on the lot and we did it routinely.

Fast forward to now in general if the car needed gas we would put a considerable amount in and in some companies a lot boy would fill them.

 

Why would you want to let the fuel go that low in the first place? (Especially since many of us live close to an hour from the dealership.)

 

Nice sentiment but we had customer cars run out on the lot.

 

Yup. that "free" gas will be $8-15/gal (just not itemized at all).
that detailing job? $500 (again, not itemized)

 

You're the man, Alex!

I left it off with Steve and crew once in a near empty step. Just happened that way. But it was only in for a spa day, and there are about 10 Shell stations within a few miles of BF.

T

 

having the fuel put in is awesome. i expect to get charged for it though. i dont expect the shop to pay for it. leaving a shop on E sucks

 

Absolutely not, so gas is only 2 bucks a gallon = 40 bucks to fill it. Not much really, until they have to do it 5 or 6 hundred times a year, suddenly its a 20 to 25 thousand dollar expense at the end of the year, and that doesn't include any payroll costs for "the kid" that is constantly filling cars.
Really would it be reasonable to expect you to give 30 to 40 thousand dollars free to your customers every year?

 

I expect good honest service with the minimum of hassle to me. If that means I pay a little; fair enough.

As to fuel level on return, depends. If for whatever reason I dropped the car off on empty when it’s gone in for say tracking; I’d fully expect to get billed for their time and the gas to the right level to do the job. I just had the tank out on one of mine and they gave the car back with 1/2 a tank in it without an explicit charge on the bill. I was fine with that.

Their loaners they don’t question fuel usage; but as a courtesy if I use say more than a 1/4 I’ll put some in.

It’s a two way street and as far as I’m concerned built on a relationship of mutual trust and respect. I expect them to fix my car properly for a fair price; and I’m happy to pay that without quibble. We are lucky in the uk with a lot of choices; I have 3 main dealers and probably 5-6 Ferrari indies within a 2 hour drive, word spreads fairly quickly!!!

I dropped off a case of bubbly for Xmas for them, partly to see the smoking hot receptionist but more a thanks for looking after my cars, invite to launch events and track days etc. I’m not in the market for a new car but they do a great job servicing my cars. Whilst I don’t get exactly the same treatment as some of their big spenders; no f8 loan car for me for the week, they treat me more than fairly.

(Bmw/mini etc is like a different world of mediocracy and rip-off at best. I certainly won’t let them wash my cars; takes me longer to put right than if I’d driven down a farm track and then cleaned it!!)