So disappointed with Eurospares.co.uk !

Are you sure that the Postal Service will accept spray paint for shipment?

 

I have had similar problems with Eurospares, not an easy company to deal with as far as I am concerned.
Shipment cost never seems to be as expected. I order one way of delivery and get the most expensive type anyway. It also seems they have a habit of sending incomplete orders without information, even though the info on the website says they have it in stock.

 

It's always tricky shipping fluids. You need to discuss this IN DETAIL before you order.

I ordered a Halon fire extinguisher from the US (to Canada). They certainly know their stuff. The unit was shipped empty to a place i Montreal who filled it and then sent it on to me. Then they found out it needed a French label or something like that, and they took care of that too.

Excellent customer service.

http://www.firefight1.com/index.html

 

Sorry to hear lars--Hopefully you get things right soon..

 

Hmmmmmmm..........

 

One word of advice - Ricambi.

 

My own experience of Eurospares has largely been positive, but I think it might depend on who you deal with in the company. The person I have most experience of has always been very helpful and professional but I did speak to someone else once who was much less so.

 

Lars,
Speak to Claudio - he's a decent guy...

Marco

 

Last time I ordered something from them the shipping took 13 days and the shipping cost was more expensive than the things I ordered. Lars, order your parts from Formula the prices are almost the same.

 

Formula? Who are they?

 

Try QV London as well........the guys there will rather come to Denmark than do something you are not satisfied with.

In my opinion the best you can get.

//B//

 

The danish Ferrari dealer. Very kind people.

 

Can I ask, why did you feel the need to post your rant online, why could you not email them a complaint letter and let them handle the complaint and hope it is passed on to a senior in the company...

 

It sounds like he did that already. I hate to wait for things. It's good that I live in a city where everything comes in 2 days.

 

+1

Probably is....

 

No I'm not from Eurospares, just interested in why people always seem to turn to the internet to flame organizations over such minor things! thats all.

 

This is a public internet site ---if someone has FIRST hand experience with a sponser, customer, dealer, parts seller and would like to share that info either positive or negative then they should have that right. It's not like Lar's cousin's brother had this problem. It was his FIRST hand experience and account of what happened. Eurospares has the absolute right to come here and defend their actions if they wish..... Maybe his experience saves another potential customer from having an equally negative experience...

 

+1
I post good expeiences and bad. I would like to hear from Eurospares too.

 

I had a similar experience. A few months ago I bought some parts for the major on my 348 from eurospares and was surprised to see that the tensioner bearings were not the same as what was displayed as the picture on their website. What I received were a yellow colour steel and had no stampings or part number. When I phoned to ask about this they told me that they were made by their manufacturer for them - but they wouldn't tell me anything else apart from that theres were better than any others out there. I felt a bit cheated as I thought I was getting the updated ones that lots of people talk about but they just look like the original ones but with no stampings.

 

Dave,

You should have sent the bearings back and asked for Hill Eng Bearings, these are the only ones to use on a 348!!

Regards,
Phil.