So disappointed with !

Discussion in '348/355' started by Lars_vet, Jun 18, 2008.

  1. lanab

    lanab Karting

    Feb 21, 2016
    Stockholm, Sweden
    Actually i have started to have problems with them as well, are they closed during the Corona outbreak or what? they sent me a FedEx package, waited 2 weeks for it as it's lost somewhere after talking to Fedex, they tried to contact Eurospares for description, no reply at all, still no package and i need it to get my car ready.

    Who is this guy Claudio, the manager?
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  3. Qavion

    Qavion F1 Veteran
    Silver Subscribed

    Feb 20, 2015
    Full Name:
    Ian Riddell
    Why do FedEx need a "description". Didn't you get a tracking number? If Fedex have a record of it in their system and it was picked up, then it's Fedex's fault.

    I believe Fedex use passenger aircraft for some of their freight, so it's understandable that things may slow down during the COVID19 crisis, but that's another issue. Your package is lost.
    Yassa likes this.
  4. jeffdavison

    jeffdavison F1 Rookie
    Silver Subscribed

    Jul 29, 2002
    Suwanee Georgia
    Full Name:
    Jeffrey Davison
    Getting a shipment sorted out with them and still no luck... they sent a $450 original F35 key to a wrong address in a different part of the USA from where I gave them my specific address. I'm in Ft.Lauderdale and it was sent AND SIGNED for to someone in New Orleans. They said they are trying to retrieve it....WTF???
    They blew it, will probably never see it. May go to American Express and get the charges reversed. They did say later they would resend a new one, that was at the beginning of the week and after a couple of emails, still no reply asking for tracking...... 1st AND LAST time I will be ordering from them.
  5. albkid

    albkid Formula Junior

    Jul 1, 2016
    Full Name:
    I had a problem with Eurospares as well. I paid for a part only to to be told they didn't have it. I had no luck getting a refund. The amount was not worth any more of my time. They lost a customer.
    jimmym likes this.
  6. Qavion

    Qavion F1 Veteran
    Silver Subscribed

    Feb 20, 2015
    Full Name:
    Ian Riddell
    I think with the volume they handle, a few pieces are likely to go astray, but not getting a refund or being ignored is a different matter.

    I've received items that I didn't order from some Ferrari parts companies, but they usually don't ask for them back, so you win some, you lose some. I don't think anyone has a perfect record. Unfortunately, I can't say that I will ever not order from someone again. Sometimes they have an item you want really badly and no one else sells them.
    albkid likes this.
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  8. Wade

    Wade Three Time F1 World Champ
    Rossa Subscribed Owner

    Mar 31, 2006
    East Central, FL
    Full Name:
    Wade O.
    On the flip-side, I ordered several items from them since 2009 and every transaction was perfect.
    swoshsteffo and PhilB like this.
  9. Robb

    Robb Moderator
    Moderator Lifetime Rossa Owner

    Feb 28, 2004
    Mesa, Arizona
    Full Name:
    Robb Williamson
    Never had a problem with them and had probably 20 orders. Sometimes delayed due to factory order but never any issues.

    swoshsteffo and PhilB like this.
  10. bjwhite

    bjwhite F1 Rookie

    Mar 17, 2006
    Seattle, WA
    Full Name:
    Brian White
    I've had the same experience as Robb and Wade. Shipping so fast that I was amazed.
    swoshsteffo and PhilB like this.
  11. PhilB

    PhilB Formula 3
    Silver Subscribed Owner

    Feb 17, 2004
    NYC, USA
    Full Name:
    I had a bunch of orders with them over the years and never had a problem; and shipping is always fast for parts they have in stock. I also spoke with Claudio a number of times and he's always professional and helpful.

    I would imagine the current situation with virus lock downs is magnifying whatever difficulties people may be having.
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  13. Ferrarium

    Ferrarium F1 Rookie
    Rossa Subscribed

    Jul 28, 2018
    Central NJ
    Full Name:
    I have not had issues with orders from them but almost all of them let you order parts NLA. To Avoid issues I find it best to email overseas places and confirm they have or can get an item before ordering. That said, one place in Europe will tell you they can order the part your inquiring about it and are expecting actually it if I wanted to order it, when I know for a fact the parts in question are NLA from the factory. (348 motor mounts)

    For a 348, you'd be surprised what TRutlands and Tom Vail has on their shelves if you call. I got several obscure NLA items from both of them they were like yep how many you want. Not only that the price was like 40% below what is listed on most sites that don't even have them and cant get them.
  14. Pangea

    Pangea Formula Junior

    Mar 27, 2011
    Full Name:
    Im in the Uk and Ive had no issues with returns or refunds. Built up a good relationship with them and other suppliers. I always email whoever the supplier first with my requirements with part number if poss. and let them check supply before placing the order. Not 100% guaranteed either if coming from the factory.. Not the easiest of marques to buy parts for.
    We are on lockdown too so probably having an effect.
    swoshsteffo likes this.
  15. Robb

    Robb Moderator
    Moderator Lifetime Rossa Owner

    Feb 28, 2004
    Mesa, Arizona
    Full Name:
    Robb Williamson
    I’m trying to buy some more stuff from them this week but sent them an email asking if they are still fulfilling orders and shipping right away during this period.

    Have not heard back from them yet.

    So if you all hear back on their current status, post it here.

  16. Nuvolari

    Nuvolari F1 Veteran
    Sponsor Owner

    Sep 3, 2002
    Toronto / SoCal
    Full Name:
    Rob C.
    Jumping in almost 12 years since the last post :eek:

    Over the years I have dealt with most of the parts suppliers out there and have found that they all will eventually do the right thing but as a whole (Ricambi America excluded) they never offer the Amazon levels of service people have grown accustomed to. In many ways their service and accuracy mirrors the hit and miss way Ferrari themselves do things. If anything they offer you the full 'Ferrari Experience' at no extra charge :D
  17. A348W

    A348W Formula 3

    Jun 28, 2017
    North Wiltshire, UK
    You might well find that they have closed until the end of the lock down. (But nothing on their website) A few other parts places have here.

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