Sprint has taken an hour of my life that I can't have back | FerrariChat
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Sprint has taken an hour of my life that I can't have back

Discussion in 'Other Off Topic Forum' started by THE RED MENACE, Aug 21, 2005.

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  1. THE RED MENACE

    THE RED MENACE Formula 3
    Owner

    Jun 24, 2005
    1,378
    #1 THE RED MENACE, Aug 21, 2005
    Sprint blows! They just took an hour of my life I will never have back. I called them to cancel my plan because my work uses another company, so I need to cancel my plan. I was placed on hold for 25 minutes and then they hung up on me. Well I was Pi$$ed off so I called them back and finally got a real person on the phone but guess what her system was “down” so she needed to transfer me to the cancellation department. I told her very nicely that I had already spent 25 minutes on hold only to be hung up on so I was not in the mood to hold much longer. She assured me that it would only be a few minutes maybe 5 to 10. I said OK and then I proceeded to wait another 30 minutes only to have them hang up on me. I’m so Pi$$ed! how can a company have such bad customer service and be successful, I hope I never have to deal with them again. They SUCK!
     
  2. Kboy007

    Kboy007 Formula Junior

    Oct 18, 2004
    344
    Allen
    Full Name:
    Mike Verinder
    #2 Kboy007, Aug 21, 2005
    email this guy.

    [email protected]

    Tell him of the issue you had. Be polite, he is the CEO.
    he will either email you back directly or get one of his executive Customer Service team members to do it.
     
  3. AntonyR

    AntonyR F1 Veteran

    Apr 12, 2004
    5,426
    Los Angeles
    Full Name:
    Antony
    #3 AntonyR, Aug 21, 2005
    you really think the CEO of sprint will write back for one customer?

    Antony
     
  4. AKS

    AKS Formula Junior

    Apr 11, 2004
    357
    Sin City
    #4 AKS, Aug 21, 2005
    Ouch, sorry to hear that. I think Kboy gave you the best info possible. I have no less then 4 friends that ended up getting royally screwed by Sprint.
     
  5. AntonyR

    AntonyR F1 Veteran

    Apr 12, 2004
    5,426
    Los Angeles
    Full Name:
    Antony
    #5 AntonyR, Aug 21, 2005
    I have had sprint for over 3 years now and cant be happier. I love it....
    I pay 120 a month and get unlimitied minutes

    Antony
     
  6. Kboy007

    Kboy007 Formula Junior

    Oct 18, 2004
    344
    Allen
    Full Name:
    Mike Verinder
    #6 Kboy007, Aug 21, 2005
    Anthony,
    Its all very routine. not as "elitest" (if i spelled that right) as you may think.
    I emailed gary when i had a problem and yes. he did respond personally and forwarded our email onto his CC rep... I talk from experience, and im just trying to help... plus with anything... Always always always.. start at the top.. trust me.
     
  7. AntonyR

    AntonyR F1 Veteran

    Apr 12, 2004
    5,426
    Los Angeles
    Full Name:
    Antony
    #7 AntonyR, Aug 21, 2005
    Mike I wasnt trying to insult you...second I doubt he is the one writing. Maybe I am wrong....:)


    Antony
     
  8. triXXXter

    triXXXter Formula Junior

    Nov 11, 2003
    652
    Ft. Worth TX
    Full Name:
    Steven G. Ogden
    #8 triXXXter, Aug 22, 2005
    Well, I have been happy with them for years. Hardly ever had a problem. They have been doing a lot of updating and stuff since the merge with Nextel. There website was done several hours recently.

    Of course I'm a little biased. I pay $15 a month and have for many years. $20 after taxes. :)
     
  9. darth550

    darth550 Six Time F1 World Champ
    Lifetime Rossa

    Jul 14, 2003
    61,113
    In front of you
    Full Name:
    BCHC
    #9 darth550, Aug 22, 2005
    Oh don't you worry, they'll take another one soon!
     
  10. PassionIsFerrari

    PassionIsFerrari Formula 3

    Aug 15, 2004
    2,454
    #10 PassionIsFerrari, Aug 22, 2005
    Listen to this guy, he speaks the truth!

    They took many from me, but now I am liberated!
     
  11. PassionIsFerrari

    PassionIsFerrari Formula 3

    Aug 15, 2004
    2,454
    #11 PassionIsFerrari, Aug 22, 2005
    Probably so, and does it honestly matter who is writing if the problem gets solved.
    I call Catherine Zeta all the time when I have an issue with T-mobile, she never answers but the girl or guy that does always 'solves the problem'.
     
  12. Noelani

    Noelani Formula Junior

    May 29, 2004
    747
    Full Name:
    R
    #12 Noelani, Aug 22, 2005
    Yesterday afternoon, I emailed Sprint to put my phone on vacation. I didn't think an email would get their attention, but it was done before I called this morning.
     

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