T. Rutlands good guys. Feel good post. | FerrariChat
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T. Rutlands good guys. Feel good post.

Discussion in 'Ferrari Discussion (not model specific)' started by open roads, Aug 9, 2008.

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  1. open roads

    open roads F1 Rookie

    Jan 28, 2007
    3,799
    Sarasota, Fl.
    Full Name:
    Stan
    #1 open roads, Aug 9, 2008
    I'd like to thank Lee at T. Rutlands with this, my 1,000th post.


    I got a hand written letter saying how in cleaning up some E-Bay orders he realized that I called in and overpaid with my credit card. So he is crediting my credit card back the difference. Then "In the future please feel free to contact me directly if you have any issues with your parts or service." Ends it with a big Thanks, Lee.

    I really like that and want to say thanks Lee. It really made my day and it's a pleasure doing business.



    PS I'm still looking for that vent window for the Daytona.
     
  2. thecarreaper

    thecarreaper F1 World Champ
    Silver Subscribed

    Sep 30, 2003
    18,059
    Savannah
    #2 thecarreaper, Aug 10, 2008
    i have had great service from them as well. Ted bought my former 77 black gtb from the new owner (vin *21311*) after it burned in Atlanta, in hopes of repairing it. great group of people there.
     
  3. PAP 348

    PAP 348 Ten Time F1 World Champ
    Lifetime Rossa Owner

    Dec 10, 2005
    100,220
    Mount Isa, Australia
    Full Name:
    Pap
    #3 PAP 348, Aug 10, 2008
    Last edited: Aug 10, 2008
    Great to hear Stan. Thanks for sharing. :):)

    Congrats on the 1000th post too. ;);)
     
  4. britalian

    britalian Karting

    Feb 10, 2006
    64
    Atlanta
    Full Name:
    LL
    #4 britalian, Aug 11, 2008
    Hi Stan,
    Glad to hear you received my letter. Congrats on 1000 !

    PM sent regarding the vent window.
     
  5. beng

    beng Formula Junior
    Silver Subscribed

    Jan 24, 2006
    665
    RSF, California
    Full Name:
    Benjamin Galdston
    #5 beng, Aug 11, 2008
    I will take this opportunity to add my appreciation for all the great service from Lee and Ted over the past couple of years. One experience stands out in my mind - I ordered windshield gaskets for my '64 330. The rear one broke at a seam. The glass installer swore up and down he did everything correct. Spoke with Lee who explained that they had no problems with the batch. Bear in mind that T. Rutlands has to order a run of these in numbers high enough to justify production then sell them slowly, one at a time. He asked me to send it back and they would consider my request for a refund. True to their word, Ted and Lee refunded my money (applied to a replacement) without any fanfare at all.

    Quality and ethical service makes loyal customers. Here's one.
     

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