The new 911SC that got crushed... | FerrariChat

The new 911SC that got crushed...

Discussion in 'Porsche' started by James_Woods, Apr 26, 2014.

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  1. James_Woods

    James_Woods F1 World Champ

    May 17, 2006
    12,755
    Dallas, Tx.
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    James K. Woods
    We recently had a thread on the recall of the 991 GT3 cars with the bad engines.

    I said there that Porsche should buy back every single one of these cars and crush them. I got about 50% support on this, but another 50% or so thought it was too radical. This thread is not exactly about that, but it is about the feasibility of such a radical correction. There is sort of a precedent, and it directly involved me as a Porsche customer.

    In 1982, I ordered a 911SC Targa to replace my 1975 911S Targa. In those days, it took quite a fair amount of time (3 months +) to get a real factory order Porsche. When the car came in, I saw it as soon as it came in (they were coated in a cosmoline-like waxy stuff back then).

    They started prepping it for delivery.

    The dealer called me a day later and said they had some bad news --- that car was rejected by their service department as undeliverable and Porsche of NA was buying it back and it would have to be scrapped. The story was that the shipboard container it was in had broken open at sea and there was a lot of corrosion on the exposed metal engine components...of course, it was driveable etc - it just had external corrosion on the light alloy engine pieces. The external paint, etc. was still OK because of the wax coating.

    Porsche did indeed scrap it, and also hunted down all the other cars in that container (I don't know how many) and got rid of them too. They expedited my special order, in fact finding a matching car in the dealer supply line and diverted it to my dealer so I got my car about 2 weeks later. It was metallic silver over black leather instead of champagne silver over dark brown, but that was OK by me as I actually liked it better after seeing the original car that was crushed.

    I was greatly impressed by this effort - and remained a Porsche customer for a good 30+ years after that.

    My point is that if they used to do this (and they were beginning to have business issues in 1982) back then they should well be able to NOW on one of their most exclusive cars.
     
  2. NeuroBeaker

    NeuroBeaker Advising Moderator
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    Oct 1, 2008
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    Andrew
    I never knew they went to such extremes on quality control just before delivery. That was impressive. :)

    My dad is a Porsche customer now, he has a 993 convertible and a Cayenne S, though there have been a few issues on the latter that he's not pleased with. The immobiliser design on the Cayenne S for instance drains the battery while parked so you'll get a completely dead battery in a few days if you leave the doors unlocked in your garage or in about 2½ weeks if you let it soot with the doors locked. So... park the car at the airport and go on holiday for 3 weeks and the battery will be completely dead by the time you get back. The dealer and Porsche NA both say there is no fix for this. For a company that prides itself on exceptional engineering, that seems a really dumb design flaw.

    Perhaps the Germans are hoping to usurp the reputation of the Italians for electrical competency. :D

    All the best,
    Andrew.
     
  3. James_Woods

    James_Woods F1 World Champ

    May 17, 2006
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    The 993 immobilizer is not exactly trouble-free either, Andrew.

    My point with this is that Porsche seems to be squandering their sterling reputation for quality - and I think that it will take some very extreme measures to get it back.

    It used to be that the only way to blow a Porsche engine - even when racing it - was to do something like shifting it into second from fifth at about 100 mph. Otherwise, they were bullet proof.

    To have their most premier tuner car (the GT3) blowing engines with lower end catastrophic failures is just simply beyond the pale.

    And I don't think that just saying - oh too bad, here is an after factory new engine - now go play in traffic - is going anywhere near getting the job done.
     
  4. NeuroBeaker

    NeuroBeaker Advising Moderator
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    Oct 1, 2008
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    Andrew
    Agreed James, it's not acceptable.

    Mercedes made a conscious decision to lower quality at one point as well. Unfortunately, that was about the time my dad ordered a new heavily optioned CLK. He went from being a huge Mercedes fan to swearing never again to buy another Mercedes.

    Hopefully this is just a blip for Porsche and they get their act together.

    All the best,
    Andrew.
     
  5. James_Woods

    James_Woods F1 World Champ

    May 17, 2006
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    We shall see - but I never - EVER - thought that I would see Porsche (of all manufacturers) send out a factory engine in one of their premiere cars which started coming apart with lower end failures while being driven ON THE STREET.

    Unbelievable.

    This is why I think that desperate times call for desperate measures.
     
  6. Argosy

    Argosy Formula Junior

    Mar 8, 2013
    415
    Porsche reacted immediately after only a few cars, from about 800 delivered, developed problems and went public, warning the owners. I don't think they are to blame here... the bolts in question are produced by a supplier which screwed up, it happens. At least they did not try to deny or hide the issue, as some companies do.
     
  7. James_Woods

    James_Woods F1 World Champ

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    #7 James_Woods, Apr 26, 2014
    Last edited: Apr 26, 2014
    They don't TEST this stuff?

    EDIT - Porsche has always been essentially an assembled car, made from parts supplied by subcontractors.

    But those suppliers always had to be first line on a world basis, and their parts were always subjected to rigorous quality control checks.

    Presumably, these parts had to have been in the test program engines that Porsche used to validate the GT3 - if not, major foulup on Porsch's part.

    Let me repeat again - this was a LOWER END ENGINE MALFUNCTION that essentially blew apart the engine bad enough to catch fire. Not excusable. Not fixable with questionable new engines being replaced on the dealer level.

    Buy the cars back, scrap them, and start over after an extensive review, retest, and redesign.
     
  8. Condor Man

    Condor Man F1 Rookie
    Rossa Subscribed

    Sep 8, 2006
    4,938
    Los Angeles
    Great story.

    Thanks for sharing.
     
  9. Argosy

    Argosy Formula Junior

    Mar 8, 2013
    415
    Well, they are replacing all the engines and testing the replacement bolts, in my book they're doing everything they can. Scrapping cars really makes no sense and it would only serve to prolong the waiting time for the owners.
     
  10. James_Woods

    James_Woods F1 World Champ

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    Actually, that was sort of my first opinion and reaction on the lost 911SC when I first leaned the problem. I would almost have taken it as it was even with the corrosion - but then, the head technician at the dealer straightened me out on that and they did everything to get me into a new car that met Porsche standards.

    Later, after careful consideration - I appreciated the fact that Porsche went all the way to the wire and did the right thing to supply me with a completely intact new car...and remember - it was obviously not their fault that the shipping container broke open.

    Look - making up a batch of new motors, and then installing them on a dealer level (no offense, but how many nuts and bolts will go missing in that process) is NOT going to make those innocent new owners whole again.
     
  11. ForzaV12

    ForzaV12 Formula 3

    Sep 15, 2006
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    Steve
    Porsche quality and customer service has been slipping for quite some time now-luckily for them, most of their vehicles sold are now SUVs and 4 doors with an entirely different customer base(also a reason that BMW is no longer the gold standard for sports sedan handling)

    Porsche class action suit, Autoweek column - Autoweek
     
  12. opencollector

    opencollector Formula Junior

    Feb 1, 2005
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    #12 opencollector, Apr 26, 2014
    Last edited: Apr 26, 2014
    Scrapping a new car for generalized corrosion damage, of unknown and unknowable extent, is one thing.

    Scrapping one instead of replacing a known bad mechanical component is simply wasteful. It's not like the cars are haunted.

    Perhaps Porsche could offer the option of a full refund, and throw on another 5 years of warranty for owners who opt to keep their cars.
     
  13. James_Woods

    James_Woods F1 World Champ

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    The "bad mechanical component" is in the very heart of the engine. It is the connecting rod bolts, for crying out loud. The cars simply cannot be made back into new factory production machinery.

    The question of it being "wasteful" or not is beside the point...these customers have been sold a defective product which cannot be put back into their expected purchase condition by an after the fact engine re-do.

    Perhaps it is moot that we judge it here - this will likely be settled in civil damages court. There is already a class action lawsuit started.
     
  14. opencollector

    opencollector Formula Junior

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    Well... it certainly can, but I think in the name of customer goodwill Porsche should offer a refund to anybody who wants one. It's not like they won't find customers for low-mile 911s with brand-new engines and full factory warranties.

    I don't think they should destroy an entire run of cars because they need new rod bolts.
     
  15. Tcar

    Tcar F1 Rookie

    I don't see your SC story having commonality with the current GT3 saga...

    On the SC, you said corrosion was on the engine... actually it would have been on all unpainted surfaces, engine, trans, bolts, nuts, screws, fasteners, electrical wiring, brake lines, calipers, et cetera... replacing the entire car is the ONLY answer.

    On the GT3, one part failed which can be fixed. Nothing else is affected on the still intact cars.

    To me, it makes NO SENSE to 'crush' all those cars.

    There are many early Boxsters, for instance driving the streets with replaced engines... they were not crushed.
     
  16. James_Woods

    James_Woods F1 World Champ

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    Here is my argument: No, it is not "necessary" to scrap all these cars in the sense that they can be made to run with new engines.

    It is not "necessary" to scrap the cars so long as Porsche does the right thing and offers a full refund plus loss of service allowances to all the owners.

    It would be possible for Porsche to dump these cars back onto the market at reduced price after they rebuild the engines.

    There would be several problems with that:

    Inevitably, the question will always arise - is this particular GT3 an "engine replacement" car, or is it true production?

    What will dumping lower cost "fixed" GT3 cars onto the market do to the resale value of the further "really new" GT3 cars they hope to sell?

    Finally, (and every bit as important as making the owners cost replaced with either money to match or a later new car) - is - WHAT WOULD THIS DO TO THE PORSCHE REPUTATION?

    Do they really want to be a company that sent out the proverbial German hand grenade with the pin already pulled, then cobbled them back together and sold them at a discount - undercutting their actual customer base for new, intact GT3 cars in the future?

    That is why I say - the right thing to do is buy them back, scrap them, and start rebuilding the reputation with the re-engineered new revised version.

    That is better for the owners, and in the long run - better for Porsche.
     
  17. nickd

    nickd Formula Junior

    Nov 20, 2006
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    Landenberg PA
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    Nick Dunlop
    if they took them back, which is unlikely, they'd be on the track at racing schools in a very short time - nothing wrong with changing the engine for a new one in my opinion...
     
  18. WPOZZZ

    WPOZZZ F1 Veteran

    Aug 22, 2012
    6,508
    Honolulu, HI
    Wouldn't US customers have another venue to recover? I think all states have a Lemon Law of some sort and they all have differing terms. However, if you have a brand new car that cannot be driven and is a danger to your safety, it should be covered. PCNA definitely won't want to have publicity of these "Lemons" broadcast all over the media, so buybacks will occur with confidentiality agreements required.
     
  19. opencollector

    opencollector Formula Junior

    Feb 1, 2005
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    Thomas
    Porsche shouldn't pander to superstitious customers by pointlessly demolishing $150 million of brand new cars. They should fix them. Problems like this can be fixed, believe it or not. The worst thing Porsche could do for their reputation would be to pretend otherwise.

    That said, I agree they should offer to refund the current owners because this process has taken too long. That alone would limit any additional harm to their reputation. With the unhappy customers reimbursed, Porsche's public image will bounce back.
     
  20. James_Woods

    James_Woods F1 World Champ

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    Changing the subject slightly, I wonder if we will ever know whose heads have rolled over this fiasco?
     
  21. WPOZZZ

    WPOZZZ F1 Veteran

    Aug 22, 2012
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    I think trade magazines will have info on people leaving auto manufacturers and that would be telltale for Porsche. Don't forget that heads will roll at the supplier as well.
     
  22. jlonmark

    jlonmark F1 Rookie

    Mar 29, 2005
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    Jay
    Let's not forget the early 458s that were catching fire. It seems acceptable when any negative events happen with Ferrari
     

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