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Third gear problem.

Discussion in 'California(Portofino)/Roma(Amalfi)' started by [email protected], Mar 17, 2012.

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  1. gk@kco.no

    [email protected] Rookie

    Mar 3, 2010
    46
    Norway
    Full Name:
    Geir Knutsen
    #1 [email protected], Mar 17, 2012
    I have the first Cali delivered in Norway, in June 2009.

    As I had an ordinary service on the car in November last year, I was informed that there was something wrong with the gearbox, and that it would be changed without any cost for me.

    Of course I had no objections, and the gearbox was changed.

    After that, I have had problems with the new gearbox, as the car is slipping out of the third gear! When I am driving i auto-mode, with medium gas, the gearbox suddenly seems to change into neutral. If I push the auto-button, nothing happens, but if I change down to second gear or up to fourth gear, it all starts working again.

    This does noe happen all the time, which is the problem, and the reason that the dealer is not able to find the reason for the problem. They have been trying now for weeks to provoke the same problem again without success. When I get the car back, of course it happens again!

    Anyerone else that has had a similar problem?
     
  2. MalibuGuy

    MalibuGuy F1 Veteran

    Sep 18, 2007
    5,892
    #2 MalibuGuy, Mar 17, 2012
    You probably need a new DCT box.

    Go back to the dealer!

    Unfortunately the box is not serviceable by Ferrari.
     
  3. hotbmwm3

    hotbmwm3 Formula Junior

    Jan 11, 2006
    554
    Melbourne and London
    Full Name:
    Owner -09 California
    #3 hotbmwm3, Mar 18, 2012
    I would ensure you have a paper trail

    Tell them what's wrong by email

    Ask them to reply by email

    Ask them to confirm that in the event that the problem reoccurs after the warranty ends that gearbox repair or replacement will continue for x years after the repair or replacement (with email confirmation)

    It's not a problem you want to have (or the next owner) when the car is out of warranty

    Not all ferrari dealers are customer focused, mine isn't for example

    I would ensure you don't get pushed around by the dealer like happens to me

    I'm getting so little help with the exhaust problem on my car I'm thinking of selling it

    It's over a month and they still havent called me or emailed me a single time about why US cars get the exhaust headers replaced and UK cars don't
     
  4. gk@kco.no

    [email protected] Rookie

    Mar 3, 2010
    46
    Norway
    Full Name:
    Geir Knutsen
    #4 [email protected], Mar 27, 2012
    Seemes like they will give me another new gearbox. They are really struggeling to find the fault!

    I will keep you posted.
     
  5. hotbmwm3

    hotbmwm3 Formula Junior

    Jan 11, 2006
    554
    Melbourne and London
    Full Name:
    Owner -09 California
    #5 hotbmwm3, Mar 27, 2012
    I think that's for the best, better to have it replaced whilst still under warranty

    I would also get them to confirm (in writing) that gearbox issues will continue to remain warranty for four years from the date the new gearbox is fitted, for you and any subsequent owners of the car

    Service advisors come and go, a verbal assurance isn't enough
     

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