Transmission life = 250 miles

Is it just me, or am i the only one that is not surprised that the dealer is giving an economy car as a loaner? Do people really expect a maserati or a ferrair loaner when their car is in service? I realize other brands like audi/bmw/merc will give you a base model as a loaner maybe even a mid-entry car but come on....really you expect ferrari to give you another ferrari while your car is in for service? Loaners are a huge liability and an expense even just for a cheaper car.

 

They don't have loaners. They just pay for a rental car. My BMW dealer does the same thing. It's easier and cheaper than having cars to give out.

 

My BMW dealer has a fleet of loaners, normally 3 series or X3's. They will have the occasional 5 or base X5 also. But I know some people that have developed a relationship with them can ask for specific cars and they will give you the demo if its not a peak day. They gave me a new 7 when they wanted my X5 M for a BMWCCA meeting at their store, and i've been offered other cars. But never do i expect a M version for a loaner, so unless the ferrari dealer is also an audi/merc/bmw store and they have those loaners to give out then i'd expect an economy car.

But then again, how many people here can say that the ferrari is their only car (or even just their 2nd car) and don't have something else in the garage to drive. Maybe im a bit naive on this but when my car goes in for service all i expect is a ride home or to work.

 

the problem is ferrari giving the new owner guff... if you are paying a quarter million dollars for a car they better be doing jumping jacks all the way, that is if they want your next quarter million...

 

Trust me i agree with this, and its sad that it took a threat to get them to warranty the car

 

describe "guff"...

I've had my car in over a week as the dealer sent my black box issues to FNA for reprogramming and looking for a bizzare intermittant starting problem. They sent them back twice. So, it takes a week. What's the big deal?

Everytime an engine has a misfire or a CEL, should Ferrari replace that engine without even looking at what may be causing it?

Guff to me means they aren't going to fix it or they blame the owner for the problem. Guff to me is NOT going through a process trying to figure out what the problem is and come up with a viable solution.

 

No it didn't. They never said they wouldn't fix it.

 

But from his first post and then this he is implying that till then he was being given the run around and FNA was dragging their feet in diagnosing or solving the problem.

 

Unfortunately, I think the dealer has to ultimately get instructions and approval for warranty service from the Factory (Italy).

Also the US supply of certain parts is often scarce to non-existent. So the shipping time from Europe also slows down the repair process.

I think FNA should keep a full set of parts for every model in current production here in the US. I needed a radiator and it took them 4-5 days to find one and ship it from Europe. That's too long.

 

Even Porsche has their issues. My TurboS has been in shop for a week on a Emergency Transmission Run Error. Porsche will not let dealer touch it. Shipping me new tranny from Germany will be down couple weeks total Sucks but what can you do problem will be solved with these new high tech cars there will be issues some make no sense but price we have to pay for high performance. Hope you get your car back soon.

 

How exactly would this diminish the value of the vehicle?

Car has problem and is technically a used car at this time with more than factory mileage. Car gets repaired with brand new OEM parts. This would be the exact opposite of diminished value it would in fact be betterment.

By your reasoning you go to purchase a car with 50,000 miles on it, then you find out the engine was replaced at 35,999 miles (1 mile prior to going out of warranty) and you demand a lower price or pass on buying the vehicle because of this?

I know these cars are Ferrari's but when it comes down to it with as many that are being produced today there not special like cars of the past.

 

Don't you know you're not supposed to change the oil and filters? It "diminishes" the value. It's no longer original.

 

You mean you don't keep all your gas receipts, waste oil, filters, brake pads and their dust?? You aren't a true enthusiast!

 

I think you're being a bit snooty and dismissive.

1. OP's original post insinuated that Ferrari was balking at fixing the problem.

2. We are talking about swapping a transmission, not replacing a headlight.

 

Snooty? Really? You think so?

The OP is complaining (some may say whinning but that's going a bit too far) that it's taking too long to get his gearbox fixed and posted it on Fchat to put some negative chat going here. He wasn't asking for our help or advice. He just wanted to shout it to the world and get what he wanted.

It worked.

It wasn't to help any of us or inform us of what's going on. It was a weapon fired at his dealer and FNA. It's the classic "If I don't get what I want, I'm going to tell everyone how rotten you are" syndrone. We are his fodder.

Even the title of this thread is way over the top for what's going on here.


Hey, I want the guy to be happy too. I don't care if they give him a brand new car. What skin is it off my nose?

I just don't like being used so he can get his satisfaction.

And the notion suggested here that somehow the factory replacing the gearbox is going to affect resale value is definately way over the top.

 

Cars have problems.New $300k cars should not.I'm reading bad transmission and my wiper fluid doesnt work and the side marker lights are filled with water.Those statements alarm me.I own one of these cars.I have had a problems with Ferrari as well.Also with other makes.I blew a head gasket in a 997TT no problem they replaced the entire motor at 4000 miles with a brand new factory motor.I sold that car it was at a huge loss.Most people check service records and expect disclosure I don't like litigation especially when I'm wrong.I do things very simple now.Buy it back and get me another or compensate me and I keep it.That I call dimished value.Been there.Done that

 

Seriously.... this is just silly. Of course they can.

The trick is what you do about the problems when they are revealed. Could Ferrari do a better job here? Sure. I bet Toyota/Lexus could do a better job too.

Some people want to make a federal case out of everything.

The day a car -- any car-- is perfect is the one that wasn't made or developed by humans.

 

I was thinking to post letters to Ferrari and their responses to what took place with my new 2011 458 getting damaged while in transport with no disclosure.You would be left speechless.Sometimes people and businesses don't due the right thing.Usually when one does wrong the pattern is continued.I do 1000's of transactions in my business and I can't sleep if I do one thing wrong.It may sound silly But not if it's my money,

 

Damaged in shipment is something different than a gearbox going south. One is a cover up -- and you would be right on that. It should have been disclosed.

But, if a gearbox goes out and the factory says they will replace it under warranty, I don't see what the big deal is.

You bring up apples when we are discussing oranges.

 

I don't know about apples or oranges.This is what I read.Water filled in side marker lights?

took delivery of my car on July 1 and the transmission is bad. Ferrari is giving the dealer the run around and has yet to approve a new transmission. While it was a glorious 250 miles I am immensely disappointed

Also, my wiper fluid doesnt work and the side marker lights are filled with water.

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Run around? Really? So, you think the dealer can determine what the problem may be, ask the factory for their technical opinion, decide it's a major problem, get it approved, and get a brand new box from the factory in 10 days -- and that's a run around?

Like, there just happens to be a spare $50 grand gearbox collecting dust sitting in their parts bin?

If TOYOTA had this problem it wouldn't be any faster.

You have never owned an auto shop. I have. Believe me, he's lucky he got it approved this quickly. If there is any shock to what is going on, it's that it's happening this quickly.

 

The OP made those statements.I don't decide who gets a tranny .look I love you man
I swear I'm not yanking your chain.if I got you going I apologize.

 

I agree. Snooty and dismissive are not correct. The problem here is logical reasoning. People who stay at the San Ysidro Ranch in Santa Barbara expect a different experience then people who stay at the Motel 6 in Vegas. And they will pay 100x per night more as long as they feel that the experience was special and superior. Once that mystique and reputation has been tarnished, that luxury commodity is finished. Ferrari is a luxury brand commanding a luxury price. If that reputation and mystique is lost, watch what happens to the value of your vehicle.

 

No, you're not yanking my chain.

I agree with you about the disclosure issue from damage. If they give you a car and they don't disclose it has a problem or was damaged, that's not right. It's not right if its a Toyota or a Rolls. I had a similar issue on my Maserati so I know that it has happened -- and I don't like it.

But, this idea that somehow a factory that makes 3500 Italia's a year is supposed to stop everything it does and immediately ship a transmission to NY "just because" without even trying to fix it first is not being realistic.

The gearbox did not blow up. It doesn't shift right. If it was in pieces on the ground and oil leaking out I could understand it. But, I think it's reasonable for any business -- Toyota, Honda, Ford, etc -- to try to find a lower cost fix first before going to the nuclear option.

2 weeks to get approval for a new gearbox and get the car back? To me, that's a completely reasonable time frame. Should it be faster? Maybe. But it's not unreasonable.

 

Close... but you forget Ferrari is also a low volume manufacturer. That's what they've always been and it's not going to change.

For us to want to have that exclusitivity, there is a downside.

Trust me... the same if not worse would happen at Rolls or Lambo or Bugatti.