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Unbelievable service

Discussion in '308/328' started by Russ Gould, Feb 3, 2017.

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  1. Russ Gould

    Russ Gould Formula 3

    Nov 8, 2004
    1,073
    #1 Russ Gould, Feb 3, 2017
    Last edited by a moderator: Sep 7, 2017
    Yelcab2002 did the major on my recently-acquired 88.5 328 GTS back in CA last Dec. Had the car shipped back to TX and it's been sitting in my shop since. I noticed an oil spot under the car so Mitchell got on a plane and flew out here, drove 150 miles to my place, and brought his coveralls with him. The oil spot turned out to be some residual oil that collected on the CV boot during the major, not an active leak. So instead we worked on the door map pocket spring replacement. It was a pleasure exchanging Ferrari stories and doing some wrenching together. 100% honorable and nice guy, extremely knowledgeable, and even more afflicted with the disease than me (he owns 3 F cars currently)
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  2. Dr Tommy Cosgrove

    Dr Tommy Cosgrove Three Time F1 World Champ
    Owner Rossa Subscribed

    May 4, 2001
    36,451
    Birmingham, AL
    Full Name:
    Tommy
    #2 Dr Tommy Cosgrove, Feb 3, 2017
    WOW!
     
  3. ///Mike

    ///Mike F1 Veteran

    Dec 11, 2003
    6,097
    Bugtussle
    #3 ///Mike, Feb 3, 2017
    Incredible! Something tells me you'd be hard pressed to find a dealership that'd do that.
     
  4. dantm

    dantm Formula 3

    Nov 1, 2003
    1,103
    YYZ, BOS, SFO
    Full Name:
    Dan B.
    #4 dantm, Feb 3, 2017
    Labor rates per hour

    If you watch us $55.00

    If you give us advice $65.00

    If you help or assist us $85.00

    If you worked on it before $105.00


    :)
     
  5. SaratogaCA

    SaratogaCA Formula Junior

    Sep 11, 2016
    319
    Saratoga, CA
    Full Name:
    Sam T.
    #5 SaratogaCA, Feb 4, 2017
    Correction: He owns 4 (not 3) F Cars, one of which he has currently loaned to me while my 308 is sitting in his garage waiting for repairs.

    If there was such a thing as a Nobel Prize, Oscar, or Pulitzer for people who love F Cars, Mitchell would have a whole closet full of them.

    The dude totally rocks!
     
  6. 19055

    19055 Formula Junior

    Jul 19, 2014
    493
    Netherlands, Europe
    Full Name:
    Emile
    #6 19055, Feb 4, 2017
    That is an action of a guy who really stands for what he sold/did. Know your business, charge a decent rate, and if something seems to be out of order then act. There isn't any better exposure than that. I know another great example of such a guy (Alex Janssen, Forza Service), on the other half of the globe/in my country. Brought #19055 over there for the first time after another "expert" couldn't fix her. I was só fed up with the car.. Got a recommendation from another Fcar owner and went to visit Alex. Alex offered to sort out all of the issues, and only wanted to get paid when I was completely happy/satisfied with his work/the car. When I picked up the car a few weeks later it ran as a 308 euro/carb car should. That was in 1995. Nowadays his shop has grown a lot, really a lot, but his attitude towards his work and customers didn't change for one tiny bit.

    Guys like Mitchell and Alex make ownership a lot more enjoyable. Of course there are many more. Thumbs up for those kind of guys !!
     
  7. Shinigami

    Shinigami Formula Junior
    Owner

    Aug 2, 2005
    465
    Gland Switzerland
    Full Name:
    Heikki
    #7 Shinigami, Feb 4, 2017
    Wow, class act through and through :)
     
  8. AJS328

    AJS328 F1 Veteran
    Owner

    Apr 23, 2003
    7,520
    New Jersey
    Full Name:
    Augustine Staino
    #8 AJS328, Feb 4, 2017
    Russ, that is really awesome of him. By the way, when can we see some new pictures of your car??? :)
     

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