Update Ferrari CRM

None of these suggestions may solve your problem, but here's a couple of things you might try:

1. If you haven't already done so, register your F12 on myferrari.com They will ask for proof of ownership, e.g. upload a copy of your registration, but at least that gets you in the system. I did this recently for my F12 and that started an email exchange with Ferrari when my proof was only a temporary registration but it might open some doors (although they referred me back to the dealership on a question I had).
2. On the Ferrari NA website, if you search long and hard, you will find a contact link > https://www.ferrari.com/en-US/contacts I used this when my fuel filler seal failed on my first fillup and the dealer said the warranty replacement part was on backorder with no ETA. Customer service replied pretty quickly and assigned a case number and the part suddenly showed up at the Ferrari dealer.

Hope this helps - good luck

(BTW, I'm waiting for my second key to show up too )

 

Where are you located?

Steve

 

Are you opposed to taking it in for the scheduled service, which is most likely included with the purchase?

 

1. above should definitely work, after a few days your car will be in the "my garage" section and it will be registered in Ferrari system. I recently bought a 550 from a non Ferrari dealer, I registered it in the Ferrari web and could order the key PIN code that I did not get with the car.

 

I'm in Houston too, are you using Ferrari of Houston or what?