USGP REFUND PROCESS

That's good news, thanks for posting. I figured that for those of us with accounts with IMS they'd have all the pertinent information on our ticket purchases for years we've patronized them and the refund process would be quite simple. It will be interesting to see the criteria set forth for the 20,000 tickets. We purchased six Saturday and race day tickets this year. Wonder if that might make us eligible. Looks like we'll have to wait until most likey mid December when FIA gives the final okay to the schedule.

Carol

 

Very good of them to do that. Is it a full refund or partial?

 

Does anybody know whether FCA plans to provide any coordination with IMS to refund the tickets purchased through them? It appears as though people in this category are considered "Individual Ticket Holders," which means the stubs themselves must be surrendered. In my case, one stub is now in Belgium, another in Thailand, a third is across town (maybe), two are at my house, and one (my wife's stub) went into the trash at the Speedway right after the race. So, getting the full refund becomes a bit complicated.

Anybody know anything in this regard?

 

I think the reason that the IMS is doing it this way is to prevent the scalpers from doing a double dip if you will since they are refunding tickets at face value to the person that returnd them to IMS. Any scalper that bought tickets from the IMS then sold them for a profit could not get a refund.

One thing i just wonder is if the IMS charge the a processing fee for ticket orders. How about a refund on that?

 

Got an e-mail back from FCA, within an hour of my inquiry - pretty impressive. Anyway, FCA is trying to work out an arrangement with IMS, and promised to put my e-mail and phone number in its USGP file so I can be notified as to the results of its negotiations. I contacted FCA via the "Contact us" e-mail link on its website. We'll see how it goes.

 

Good to hear. Ken

 

I want to personally post a little bit of information for the benefit of all Ferrarichat users that went to USGP.

I had a conclusive and constructive conversation with one of the chief officials at Indianapolis regarding the USGP refunds. The message is that please do not be in a hurry and do not get frustrated to get your refunds back as soon as possible. All the customer relations personel have been instructed to entertain calls from any race fan that acquired a ticket through group purchases, dealer websites, clubs, family, and other means. All refunds WILL be in due time after DUE process. Please be cooperative and not aggresive on the phone. It was the FAULT of MICHELIN and not Indianapolis!

Just as the press release says, all ticket holders will get letters in the mail. Please WAIT for your letter in the mail. PLEASE follow due process. If you think there may be a wrong mailing address contact the officials after a reasonable period has lapsed. Every ticket WILL be refunded AND every effort WILL be made to refund the ticket to the right customers.

Please feel free to post on this thread regading the problems you are facing getting the refunds and I will try my hardest to give the information to the right persons involved.

Once again please do not be aggresive on the phone and in letters. The refunds will take time but they will come. I am not at liberty to say more. There will be another press release with more information soon.

Please remember to take your frustration out on MICHELIN and not anyone else!

Thank you

 

I just got an e-mail back from the FCA, and they will NOT be involved in the refund process, so those of us who bought tickets through FCA will have to submit original ticket stubs for refunds. There is also a note to this effect on the FCA website.

For me, that amounts to ~33 - 50% refund, depending on how many stubs I can round up. Better than nothing, less than I'd hoped, but I can understand how the refund process has to have certain standards to keep unscrupulous people from gaiming the system and taking unfair advantage of the process.

 

Ken,
Try and gather the stubs you have. But I will make a few phone calls on Monday afternoon to see if anything can be done and have an update for you as soon as possible. Do you have any credit card receipt or invoice showing your purchase? Maybe you wrote a check that you can get a copy of from your bank. Any paper work may help.

 

cool. i hope that the 20k tickets michelin buys go to the first tickets purchased for the '06 race. that would be most xcelent. money back from last year and free tickets this year, too good to be true.

 

That's great assuming there's a race. The latest I discovered for making plans for '06 races was that the date of 25 June showing Indianapolis on an earlier posted provisional calendar was different. I found a site showing Magny-Cours on 25 June and the only NA race being Canada on 18 June. We'll just have to wait and see what the guru's choose for the finalized calendar.

Carol

 

My thinking is that Indy 06 will not happen.

 

I like the idea of using IMS' database. I'd rather not part with my stubs. I'm a collector geek and have all of my past years stubs with the programs as well as Indy Star articles all sorted out for each year. Besides, USGP '05 was a historical event.

Dave

 

The refund process for non IMS Account Holders will not really start untill August 8. But you should call the IMS Ticket Office on 1 877 950 8747 and direct that question to them. To the best of my knowledge the agency will probably get the refund because they already have an established ticket account. IMS Account Holders and Suite Licensees will receive an automatic ticket refund from Michelin. Hope this helps.

 

I was worried about this since I bought mine thru the FCA. For the most part, I could care less if I got a penny back or not - BUT I do want it back if the agency that sold me the ticket was refunded on my behalf. That's my money, not theirs.

 

There's a flip side to that Rob. Doesn't our companion John have season tickets that were sold to purchase the seats we used? Will John get the refund for his tickets or will the refund go to the guy that ultimately used them?

Gets pretty confusing pretty fast.

 

We don't know the details yet, but getting a refund will probably require turning in your ticket stub with the form.

 

Many people....including me.....tore their ticket stubs up into little pieces in a fit of frustration. My girlfriend kept hers but mine is gone. I bought my tickets through Grand Prix Tickets and hopefully I can find a credit card statement to that effect. Will this be sufficient?

 

a lot of times right before the race people will sell tickets for less then face value. Anyone that got one of these tickets can actually turn it back in and make a little profit.