Why do I try to give my money to Ferrari of Houston?

They work on new cars, and cars under warranty......and possibly VERY old cars......

I did see a 355 bumper getting sprayed.
No future in that......

 

That's what they did, in MY case...and they ARE booked solid for months ahead.

But I understand, and it's 'okay"........I think we are all still friends.

I could share the email, but I won't........it was pretty bizarre though.
It had something in it about "money" and "profit"....I certainly took it to heart.

I vaguely understand those concepts..

 

Let's all go to Franco's and have some champagne....it's okay....really...

Dave, you're JUST a troublemaker!!....but you're invited too!

As many have pointed out, they have a LOT of specialized equipment to be Factory Certified on the aluminum frame car repairs......they monitor the Chat but really feel no need explain themselves.

Maybe that's the dividing line. Steel. Aluminum

 

WOW! "Uncalled for first posts" called.............they want your post back

 

FWIW, I'm with ya, Dave. There is no excuse for not returning calls or emails.

It appears that modern methods of communication have failed. You should drive your car over there and talk to Steve or the General Manager to set up an appointment for your repairs.

Good luck to you, man.

 

From all I have read, il Commendatore ran his company this way from inception.

Risi might be the last, authentic Ferrari service experience. All should be so lucky.

 

Yep, just me and Dave, waiting in the Reception room, for someone to bring up a camshaft or something.....

There's a REASON that A.J. Foyt's Boxer had low mileage.....
I think he did make up with the Old Man, after a rather rough start.....

 

I though it was right on target myself....we'll look for her too at Francos' bash......

 

Dave,

Respectfully, you "lost it"....LOL!

The post you refer to was me posting in Rossa Police, about the comments here...

Call the other shop and see if they can get you taken care of, they used to paint the Seitel 333SP.........back before Paul Frame was a fuzzy...........

 

I have gotten good at that one minute edit, use it all the time for punctuation and terrible spelling... I notice Firefox carries spell check into the Fchat environment.

 

It means you'd better leave FoH alone with the racecars....

I'll tell you about it at the Festival, did you get your car entered, only 40 allowed....

No matter, we can park at LuLu Lemon across the street, where the SCENERY is!!!

Edit: Well, maybe not, there's my River Oaks ex gf in this one candid class shot.....fancy that......
Image Unavailable, Please Login

 

Glad you got your car fixed to your satisfaction.

 

I'd have to chime in that communication/responsiveness within reason is a crucial part of customer service for any business(I'm in effect a small business owner as a Realtor). Four days since you called them with an inquiry and no return call from a business is generally not acceptable. Now if you had said in your voice mail message to them something like "please get back to me when you can, no hurry" or something like that then maybe four days is not a huge deal. But even if someone left me such a message I would usually call them back within a day, and not more than three days. If they really wanted to part ways with your patronage they could at least call you back and express their concerns.

 

Take the higher road so too speak, kudos.

 

Hi 512BLU

Could you please provide more details about this event? I'd like to participate on next one (or similar ones.)

Thanks

 

If I was the owner of FoH the body shop manager would be unemployed. No business of mine would ever be run with that type of arrogance no matter how difficult of a customer. The future loss of business and projected lack of customer service by thousands of people who could see this is incalculable. The audacity to come on a public forum and insult a customer is truly amazing.

 

I do agree with this. Authentic to the way the corporation and the man felt about his customers. I've posted in this thread that I had the same issues in the parts dept. Now I feel honored for being treated the way the man himself would have treated me. Really didn't hurt my feelings, there are plenty of parts sources.