Customer is king. Blow customer service off, you'll see a downstream impact...
I'm curious. Is Wide World the inheritor of Bob Grossman's old dealership? Is any of his family still involved with it?
I remember religiously visiting Grossmans...on the site of the now infamous Nyack Mall 2nd largest in the world.. I remember lots of maserati's lots of 330/275 GTB's and some Daytonas.. Wow, takin me back to my Teens.. Can someone dig up some pic's of grossmans showroom???? Found this http://www.themaseraticlub.com/Grossman.html
It certainly is a mystery why someone can't pick up a telephone but after the second attempt I'd be done. From Algar to Miller, there are 5 dealers within ~2hrs of each other. I admire your ranting enthusiasm though.