www.owners.ferrari.com S-U-C-K-S

I have also written in both English and Italian and never received a response.

 

I went through them to make reservations for my factory tour, and they responded pretty quickly. I actually thought it was funny how over-the-top snooty their grammer was in their response. Maybe it depends what you are asking them.

 

Why not try posting your questions here - chances are some-one will either know the answer or another way to get to the answer

 

Yes I have experienced very poor customer service from Ferrari. I can't tell if it's just arrogance or incompetence, but I've stopped trying to deal with them. I get my info and my purchases from other sources now.

BTW - If you think the Owner's site is bad, try getting support from the ferraristore.com people.

 

anyone else find the site really s...l..o...w?

 

The Marelli web servers probably have some dirty contacts. Nothing that can't be fixed.

 

I have had better luck.....they have responded to me via email, and put my cars in My Garage.....confirming original paint codes and such..


I don't think they ever got the pics loaded though...they actually emailed a Customer Survey out just before I lost my old computer and email....I'll try to find it....

It is cumbersome as you enter and leave the secure environments....not smart enough to know, how you'd change that....

They are using English as a SECOND language you know.....c'mon!
YOU could try to learn ITALIAN......

 

I've always received a fairly timely response. Recently I ordered a car cover that was taking, what I felt, was an inordinate amount of time to receive. After an initial complaint, I was given the status of the order on an almost weekly basis as they followed it through from mfr. to shipping, to my receipt of same. No complaint here.

 

(Humor) Have been talking to their IT guy. Nice fellow, if a bit set in his ways. The problem is their server's Slow Down light is on, think it needs new cam belts. Also, the driver's headers were too thin and blew out one of the banks. The HD headers are said to be covered under warranty, but so far they are denying the claim...

 

The servers sound great when they're running, though. It's worth the fuss.

 

Heaven is where the

British are the police
Germans are the engineers
French are the lovers
Italians are the cooks and it's all organized by the Swiss

Hell is where the

British are the cooks
Germans are the police
French are the engineers
Swiss are the lovers and it's all organized by the Italians

 

This is slightly unfair, if I may say so. The Owners' site is run by Joanne Marshall and she only has a couple of people to help her. I don't believe there is any 'arrogance or incompetence' involved, just lack of resources. I suspect whether you get a prompt reply to an e-mail or not is just down to how busy they are at the time. I know also that they recognize the site speed issues and have for a while. Doing something about it is another matter, though...

Jonathan

 

First, as a fellow webmaster (since before web, anyone remember BBS) by Joanne Marshall is doing an impressive job! Also am a web consultant....

Have a feeling there is simply too much use of JAVA that slows things down combined with their server perhaps being (co)located on a slow hub. The amount of pop-ups gets very irritating and if you want to use the site's discussion board you MUST turn off your pop-up blocking software. There is more, but Ferrari is not paying me as a consultant and am sure they have qualified individules on their side of the pond.

Again, the site is VERY impressive and provides A LOT of information plus the organization is very good all in all.

 

To be clear.....

My frustration is primarily with the ferraristore.com site. They have a policy not to provide any phone contact and they don't answer emails.

 

And if you think the Ferrari Owner's Site is bad, try the Maserati Owner's Site...!!! Terrific, no infos, user manuals not updated (most recent is the 1992 Shamal!!!), always the same things to read, and very very very slow! I think they share the same server...

 

It's the 'Lower Level Admin stuff' that makes a company great......But with posts as follows, why would people that bust their butts for you want to help out and make you look good? I guess you are not at the point to offer a good 401K plan to your best Mod's! The 'sheeple' at the bottom of the totem pole should be the ones praised the most.

Posted on the VBulliten admin board:

vBulletin Community Forum - View Single Post - Post count going crazy for users?

RobFerrari Senior Member Join Date: Feb 2003Posts: 551

Quote:Originally Posted by ChipTzwow... copying 32.000 posts... you have moderators without personal life They should get one!


Please, don't tell them that! The ones with no life make the best mods. They work their ass off for nothing in return but a few permissions and the title. I get all the money from their hard work. I let them have their fun. This one was for an April fools joke. They'll do other fun stuff like editing the posts of spammers and we have our fair share of photo editing experts. Actually, one of our chops was published in Maxim magazine when they did an article on fake pics.I feel like a baby sitter though.

 

more crazy ass texan antics

 

[/

 

Yeah, you're right. Gentry was a valuable asset to FC. I shouldn't have lobbied so hard for banning him.

Who knows, maybe your grandmother (or someone else you may know) funded a year of his cheeseburgers by way of one of his scams?

 

I am totally surprised with this thread. I joined the owners site when I bought my first 308 almost two years ago. They put the car in "my garage" and gave me extra information about the car I was not aware of. In the time since, I have asked numerous technical questions about the cars paint, its interior, and how to obtain a heritage certificate, and always they responded within 24 hours or so. In fact, they just added my second 308 to "my garage" and sent an email thanking ME! They always thank me for helping ME. Tell me another car maker in the world that would do that for you. We should be thanking them.

As for FC and Rob, wow. Rob and the Mods are doing a GREAT job, no complaints on my end.