Unbelievable!! Wheel Wizard Atlanta Georgia

Never have asked for help, but am in much need now.

These are pics of F355 magnesium wheels which we did a long term test on. They were completely refinished by Wheel Wizard in Atlanta Georgia. Immediately upon completion they were placed back in the boxes and stored in a climate controlled storage area....tires were never mounted, and the wheels were never put on a car.

After being in a PERFECT controlled enviroment for 6 years this is the results. Remember this, IF these wheels were properly prepped and sealed they should have lasted 25+ years in a climate controlled enviroment.

I have called and emailed with NO RESPONSE. It is clearly evident that either they don't know what they are doing, or their materials and procedures for refurbishing magnesium wheels is majorly flawed.

This should be a wake-up call to all who have,or planning to have, magnesium parts refinished. There is a "Right" way and a "Wrong" way and if you don't know which is which you could wind up in the same boat as me. I found out about these people from a Ferrari dealer and just assumed that they were up to speed on magnesuim wheels......

It makes me soooooo angry when a company will not owe up to their mistakes......instead of trying to work something out they just ignore you as though you were nothing. I am tired of companies like this who take your money and then snub their nose at you like you when they are at fault.

If you can call and email that might get their attention.......if nothing more it will show that we are truly a community/brotherhood that cannot be ignored when one of us is wronged.

Thanks in advance to all.


email: [email protected] Jonathan Cazenave(Mgr) or Wendall Davidson(owner)

Phone: 1-770-451-6333

Toll Free Phone: 1-800-615-2203

Again, many thanks for your support
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Many thanks Bruce, I greatly appreciate the help of the "brothers"......I am still trying to find a way to help you out with Kinesis....will be talking again with them today I hope.

Atleast your finish was good, minus the big cracks...lol

 

Robbie, the clear coat and powder coating are intact...they are elastic enough. What has happened is the mag alloy was not properly prepped and sealed alloying it to corrode....that corrosion is pushing up the top coats which are able to expand with the corrosion without cracking.

 

Mike, thank you and all the others for the help. Not sure if this company will budge, but it is nice to know the "family of brothers" is there for support.

I would do the same for all who have been wronged!!!!

 

Might want to check out the thread I started over in "Technical". Some people think you are wrong if you stand up for what is clearly a defective job by Wheel Wizzard.

Thanks for your help Robbie....it is greatly appreciated!!!

 

Thanks to the infamous, "Downunder" brotherhood for your support....and especially you PAP!!

In a way I'm glad this happened to my wheels even though I'm outraged....Oxymoronic kinda thinking?? No, and I'll tell you why. I have been working with magnesium alloys for 40+ years, and know that these wheels for a fact were protected in my climate controlled storage(never mounted or used in any way) which has an enviroment better than a hospital surgical room.

Even though I've worked with these alloys on race cars, I took these street wheels to what I thought was a highly professional shop who was technically best suited to do an expert job on the refinish. I didn't interfere with their procedures or practices and relied solely on their expertise to do the job correctly, just like most of the average owners/consumers would do.

I have been very nice towards WW. I called and let them know about the problem,sent an email with pics showing defects, and waited...NO Email....called 5 other times and left name and number....NO returned calls. It shouldn't have to be this way,I'm not at fault......I did nothing but pay for their service....I didn't dictate the process, nor did I cause the magnesium to corrode.

As I've already stated: "if my problem can keep others from making this same mistake, I'll feel as though good has been accomplished even if my own wheels turn into a pile of magnesium oxide.

 

Thanks OZ....I know that you understand this situation with magnesium. I appreciate the support.

 

Well he got a hold of me in the most un-manley way..EMAIL!!!...lol

Dr. Bruce Wright

Dear Sir,

Thank you for your recent inquiry about warranty for your magnesium wheels. Due to the age of your invoice, we will decline warranty coverage.

Sincerely,
Wendell DavidsonPresidentWheel Wizard


Kinda guessed this result.

I will be at PRI(Performance Racing Industry) in Orlando,FL in December and will have these wheels on display with the WW markings and invoice for all to see. As a matter of fact I have already booked a booth for next years SEMA show, and will be at most of the Import Tuning shows and NOPI.....also have a company interested in the wheels to demonstrate the pit-falls of the current wheel refinishing industry and their product for comparison.

I am also filing a complaint with the BBB and will probably file a claim in Small Claims Court for Metro Atlanta. Atleast I am not going to give up the fight until every avenue is exhausted.......I may loose, but I'm fully prepared to do battle...don't care about the wheels at this point it's all about the principle...

 

PR seems to be of no concern to them......not trying to hurt them, they will do that to themselves.